I've had a saga of issues with my first Moto X - reception, speaker, microphone, etc.
I ordered a replacement and just received it yesterday. I have since set it up to the exact specifications of the first Moto X I received - which is still in my possession - and I'm now having other issues with the 2nd phone. Both have the KitKat update. Both have the same build (13.11.3Q2.X-69-3-8), and everything is set up the same.
Here are the problems:
1. Phone #2: the reception - even on Wifi - is jerky. Like it's struggling to keep a steady stream.
2. Phone #2 is slower to boot.
3. Phone #2 is slower on speed/reception
4. Phone #2 is missing a system file? (See below for explanation)
I've set the phones side-by-side and turned them both off, then turn them on simultaneously. The 2nd phone takes 15 seconds longer to fully boot. But that's not all.
I've run a speed test on wifi on both, standing right next to my home router, and turning off mobile data to make sure it doesn't interfere with the testing. Repeatedly, the replacement phone (phone #2), comes out behind the 1st phone (the one I want to return), the ping is higher, and the speed is jerky. What I mean by "jerky" is that when the 1st phone runs a speed test, it's a smooth sweep with the speed test needle - and it's steady, getting a good 28-32Mbps down (I have 35Mbps via cable internet). The 2nd (replacement phone) gets an inconsistent 19-26Mbps down, and the pings is always higher, sometimes by 20-30 points. I also noticed this on pulling down emails: On Mail Droid, on both, the 1st phone pulls it down, no problem. The 2nd, replacement phone freezes and gives me the message "cannot connect to server" and I have to hit refresh too many times for it to work. I already hard reset both phones.
Finally, my 1st phone has something under the Battery option that is missing on the 2nd (replacement) phone: it's the Android KitKat logo, with "com.android.systemui" next to it. This can't be found anywhere on the 2nd phone. I'm attaching photos of both the speed test and the missing systemui. See photos below.
And, let me tell you, the 2nd phone is not that much better on speaker/audio. People still claim to have a harder time hearing me, and when I record my own voice on my voice mail greeting, it's barely audible - even though I'm speaking rather loudly.
Thoughts?
I ordered a replacement and just received it yesterday. I have since set it up to the exact specifications of the first Moto X I received - which is still in my possession - and I'm now having other issues with the 2nd phone. Both have the KitKat update. Both have the same build (13.11.3Q2.X-69-3-8), and everything is set up the same.
Here are the problems:
1. Phone #2: the reception - even on Wifi - is jerky. Like it's struggling to keep a steady stream.
2. Phone #2 is slower to boot.
3. Phone #2 is slower on speed/reception
4. Phone #2 is missing a system file? (See below for explanation)
I've set the phones side-by-side and turned them both off, then turn them on simultaneously. The 2nd phone takes 15 seconds longer to fully boot. But that's not all.
I've run a speed test on wifi on both, standing right next to my home router, and turning off mobile data to make sure it doesn't interfere with the testing. Repeatedly, the replacement phone (phone #2), comes out behind the 1st phone (the one I want to return), the ping is higher, and the speed is jerky. What I mean by "jerky" is that when the 1st phone runs a speed test, it's a smooth sweep with the speed test needle - and it's steady, getting a good 28-32Mbps down (I have 35Mbps via cable internet). The 2nd (replacement phone) gets an inconsistent 19-26Mbps down, and the pings is always higher, sometimes by 20-30 points. I also noticed this on pulling down emails: On Mail Droid, on both, the 1st phone pulls it down, no problem. The 2nd, replacement phone freezes and gives me the message "cannot connect to server" and I have to hit refresh too many times for it to work. I already hard reset both phones.
Finally, my 1st phone has something under the Battery option that is missing on the 2nd (replacement) phone: it's the Android KitKat logo, with "com.android.systemui" next to it. This can't be found anywhere on the 2nd phone. I'm attaching photos of both the speed test and the missing systemui. See photos below.
And, let me tell you, the 2nd phone is not that much better on speaker/audio. People still claim to have a harder time hearing me, and when I record my own voice on my voice mail greeting, it's barely audible - even though I'm speaking rather loudly.
Thoughts?
Did you have to pay for a replacement every time? Or send it back, then get the next one? How long did it take you to get an actual working one?
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