1. robnett's Avatar
    My moto x worked great for a month. Then started shutting off at random times. I cleared cache per Motorola directions. This helped for about a week, now I'm having the same issues. Any suggestions as to what to do. I did remove a few apps I had added right before problem started.

    Posted via Android Central App
    12-27-2013 02:02 PM
  2. Puzzlegal's Avatar
    I have the same problem, since updating to 4.4. No idea what's causing it.
    12-27-2013 03:55 PM
  3. An Android Enthusiast's Avatar
    Do either of you have cases on your phones?

    Posted via Android Central App
    12-27-2013 08:19 PM
  4. robnett's Avatar
    Do either of you have cases on your phones?

    Posted via Android Central App
    No case. I can't think of any changes except kitkat update.

    Posted via Android Central App
    12-27-2013 09:20 PM
  5. dobo84's Avatar
    Can't see a case shutting the phone down, might be defective hardware. I would exchange it or have it warranty

    Posted via Android Central App
    12-27-2013 09:26 PM
  6. Puzzlegal's Avatar
    No case. I can't think of any changes except kitkat update.

    Posted via Android Central App
    Ditto
    12-27-2013 10:34 PM
  7. KWKSLVR's Avatar
    Maybe try a factory reset before sending it back?

    Posted via Android Central App
    12-27-2013 10:56 PM
  8. SiliconFiend's Avatar
    I've had this happen a few times starting a couple days ago. I've had the phone about 2 weeks and it's had KitKat on it from the first day. Dunno what the cause is, but does anyone know if a factory reset will eliminate the customized boot-up text?
    12-27-2013 11:35 PM
  9. KWKSLVR's Avatar
    I think it will. I also think you can put it back without root. I remember seeing reference to how somewhere on XDA but I don't know details. If you reset, be sure to backup your wallpaper if you want to keep it.

    Posted via Android Central App
    12-27-2013 11:53 PM

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