1. Michelle Lentz's Avatar

    I'm having a major issue with my MotoX, and it's enough to go back to the iPhone. I use my phone for business, meaning I'm on various conference calls, etc, every day. Actual phone calls. Sound quality and everything else is tolerable but there's one major issue.

    A few minutes into a call on speaker or with a headset, my screen goes black. I can no longer access anything else (including number pad, texts, emails, CALENDAR, etc). Of those, it's really the Calendar and the Number Pad that are most important - or just the ability to switch off the speaker/headset!

    I have tried wiggling the phone around every which way to activate the sensors. Nothing. It stays black. If I hit the volume up/down buttons, it affects the volume only, but doesn't turn the screen on. And then there's the power button (top right side). No matter how QUICKLY I hit that button, it hangs up the call! This is a huge issue! Either I'm hanging up on clients or I'm unable to access other phone features.

    Does anyone know how to fix this?

    And before you ask, there are no screen protectors or cases on this phone. It is naked, so to speak.

    Thanks so much for any help you can provide!

    - Michelle
    01-02-2014 05:27 PM
  2. mhunter6378's Avatar
    Check in your settings under "accessibility" and make sure you don't have "power button ends call" checked. I use speakerphone all the time and am able to wake the screen with a press of the power button.
    01-02-2014 05:32 PM
  3. Michelle Lentz's Avatar
    OMG. THANK YOU! That should solve all the problems!! Thank you so much!
    anaphora68 likes this.
    01-02-2014 06:01 PM
  4. mhunter6378's Avatar
    OMG. THANK YOU! That should solve all the problems!! Thank you so much!
    You're welcome. Now go enjoy your Moto X and forget about that iPhone....
    01-02-2014 06:05 PM
  5. Anup Yemsanwar's Avatar
    thats good that ur prob is solved bt for those who are facing same issue even when accebility settings are fine then try uninstalling recently installed app...i installed fakewall n faced this prob..now deted fakewall app..n moto x is working fine
    06-23-2014 04:33 AM
  6. tmann202's Avatar
    This has been mentioned before somewhere. I had the same issue and was able to do the double twist to access the camera then hit the back button to get to the main screen and pull up the phone screen. But yes I unchecked the power button ends call and that worked too. An odd flaw with this phone.
    06-23-2014 05:20 PM

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