Moto X (1st gen): Data and MMS on Consumer Cellular not working

[ba_moto_x]

I have a brand new Moto X, and when I called Consumer Cellular to activate it, the tech support person said she'd never been able to get a Moto X to work with CC's data network. Not encouraging, but I find it hard to believe that there are no Moto X users out there using Consumer Cellular. I found a post on a different forum and tried the settings there, with no luck.

Please, can someone tell me where I'm going wrong? I have the checkbox checked next to "Data enabled: Enable data access over Mobile network". Is there any other setting that needs to be set a certain way?

Also, every time I change the settings for the ConsumerCellular APN under Access Point Names, I touch "Save". I then power my phone down, and immediately power it back up. Is that the correct process?

Does anyone have APN settings that work for a Moto X on Consumer Cellular? Any help or suggestions would be greatly appreciated!

These are the settings I've tried already:

Name: ConsumerCellular
APN: att.mvno
Proxy : 66.209.11.32
Port: 80
Username: <Not set>
Password: <Not set>
Server: <Not set>
MMSC: http://mmsc.cingular.com
MMS proxy: 66.209.11.32
MMS port: 80
MCC: 310
MNC: 410
Authentication type: PAP
APN type: default
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: None

Name: ConsumerCellular
APN: att.mvno
Proxy : 66.209.11.32
Port: 80
Username: <Not set>
Password: <Not set>
Server: http://mmsc.cingular.com
MMSC: http://mmsc.cingular.com
MMS proxy: 66.209.11.32
MMS port: 80
MCC: 310
MNC: 410
Authentication type: PAP
APN type: default,mms,supl,agps,fota
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: None

Name: ConsumerCellular
APN: att.mvno
Proxy: proxy.mvno.ccmobileweb.com
Port: 80
Username: Not set
Password: Not set
Server: http://mmsc.cingular.com
MMSC: http://mmsc.cingular.com
MMS proxy: 66.209.11.32
MMS port: Not set
MCC: 310
MNC: 410
Authentication type: PAP or CHAP
APN type: Not set
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: unspecified
MVNO type: none

These are the settings that the CC tech support rep had me try (after telling me they hadn't worked for any Moto X user, sigh):
Name: ConsumerCellular
APN: att.mvno
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mmsc.cingular.com
MMS proxy: proxy.mvno.ccmobileweb.com
MMS port: 80
MCC: 310
MNC: 410
Authentication type: PAP
APN type: internet,mms
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: unspecified
MVNO type: none

 

[Adam Morse]

Re: Data and MMS on Consumer Cellular not working

I am having the same issue. The specialist I spoke to today was unable to solve the issue. He suspected the fact that the APN protocol was listed as IPv4 may be an issue. He wanted this to be 'none'. Strange thing was that this phone had mobile data working temporarily, then it pooped out. PLease let me know if you figure it out!

Adam

 

[Saneless]

Re: Data and MMS on Consumer Cellular not working

I'm having an issue on mine when I am using wifi, enter a 3g-only area, and it doesn't work unless I reboot.

 

[Anderson J-A]

Re: Data and MMS on Consumer Cellular not working

try this

Name: ConsumerCellular
APN: att.mvno
Proxy : 66.209.11.32
Port: 80
Username: <Not set>
Password: <Not set>
Server: Not set
MMSC: http://mmsc.cingular.com
MMS proxy: proxy.mvno.ccmobileweb.com
MMS port: 80
MCC: 310
MNC: 410
Authentication type: PAP or CHAP
APN type: default,mms,supl,agps,fota
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: None

 

[oldDummy]

Re: Data and MMS on Consumer Cellular not working

Hey, feel your pain. Been there.

You need Level 2 tech support.

It has to be configured on their end.
After it's configured:
just putting
APN: ccdata ....leaving the rest at default, naming it whatever you want, make sure it's selected with the bullet.
reboot
Done
Good Luck.

 

[oldDummy]

Re: Data and MMS on Consumer Cellular not working

try this

Name: ConsumerCellular
APN: att.mvno
Proxy : 66.209.11.32
Port: 80
Username: <Not set>
Password: <Not set>
Server: Not set
MMSC: http://mmsc.cingular.com
MMS proxy: proxy.mvno.ccmobileweb.com
MMS port: 80
MCC: 310
MNC: 410
Authentication type: PAP or CHAP
APN type: default,mms,supl,agps,fota
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: None

This will only work on Wi-Fi if not configured on their end.
Has to be setup on their end.
Level 2 tech support is the answer.

 

[ZSE-KG]

Re: Data and MMS on Consumer Cellular not working

For those who are still having issues with Consumer Cellular and APN settings, I went through just about every configuration possible and got intermittent connection. I began to think my phone was broken or I needed to try a new sim card. After about the 10th calls to CC, I got "new" settings that are totally different and poof, they worked. They told me these are updated settings for android phones using LTE. I have the Moto X as well as my son, his worked on settings you listed, but mine wouldn't. (I live in Seattle and he in Spokane) Try the settings below and good luck

Name: ConsumerCellular
APN: ccdata
Proxy : <not set>
Port: <not set>
Username: <Not set>
Password: <Not set>
Server: <Not set>
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
Authentication type: <not set>
APN type: default, mms, supl -they told me to put a space after each comma, contrary to other posts
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: None

 

[Kevin Quill]

Re: Data and MMS on Consumer Cellular not working

Here are the correct settings for a Moto x on Consumer Cellular:
Name - Consumer Cellular
APN - ccdata
Proxy - Not set
Port - Not set
Username - WAP
Password - xxx
Server - Not Set
MMSC - http://mmsc.mobile.att.net.
MMS proxy - proxy.mobile.net
MMS port - 80
MCC - 310
MNC - 410
Authentication type - None
APN type - default,mms,supl
APN protocol - IPv4
APN roaming protocol - IPv4
Bearer - unspecified
MVNO type - none

 

[Rlor E]

Re: Data and MMS on Consumer Cellular not working

The settings from Kevin Quill worked fine for me.

Wish Level I support had this info.

but also curious this data doesnt download from server directly to phone?

 

[Rlor E]

Re: Data and MMS on Consumer Cellular not working

The settings from Kevin Quill worked fine for me.

Wish Level I support had this info.

but also curious this data doesnt download from server directly to phone?

Whoooops, posted too quickly. It looks like browser access and other applications like Navigation are fine, but pictures sent in an MMS won't go through.

 

[oldDummy]

Re: Data and MMS on Consumer Cellular not working

mms proxy: proxy.mobile.att.net
This might be the problem.
Good Luck

EDIT; purely a guess, believe AT&T has done away with/renamed their Cingular routers.
Was assured that this will be static for awhile. FWIW.

 

[Dirkdaddy]

Re: Data and MMS on Consumer Cellular not working

This just worked for me just as it was put up there by ZSE-KG (THANKS SO MUCH!)
I was so stoked I had to register and leave a note. I would suggest refraining from conjecture on this sort of thing, especially if someone has already figured it out.
DD

mms proxy: proxy.mobile.att.net
This might be the problem.
Good Luck

EDIT; purely a guess, believe AT&T has done away with/renamed their Cingular routers.
Was assured that this will be static for awhile. FWIW.

 

[mh2ack]

Re: Data and MMS on Consumer Cellular not working

I tried all the methods here and the only one that worked, kind of, was to put
APN: att.mvno
and leave the rest blank. I deleted all the other APN connections.
This allowed me to send mms messages but I have yet to be able to receive one. Frustrating, guess I will call tech support.

 

[GES-PNU]

Re: Data and MMS on Consumer Cellular not working

Thanks for these. I used these settings after those provided by Consumer Cellular support proved to work only for talk and text, but not for data. The Consumer Cellular settings that provided only talk and text did get me 4G LTE speeds, while the settings provided here worked for data and talk/text with 4G, but no LTE. Does anyone have a tweak to these settings that would result in 4G LTE?

I was referring to the settings provided by ZSE-KG and Kevin Quill with the correction.

 

[bleedpurple702]

Re: Data and MMS on Consumer Cellular not working

here are the current settings I just received from CC for LTE and mms messaging... APN is ccdata.. MMSC is http:\\mmsc.mobile.att.net and MMS proxy is proxy.mobile.att.net MMS port is 80 and authentication type is PAP and APN type is default,mms,supl Save and then restart phone.. worth a shot..

 

[ridziak]

Re: Data and MMS on Consumer Cellular not working

Wow. I was ready to lose my mind. Thank you ZSE-KG. Your settings worked when none of the others did. Multiple phone calls to Consumer Cellular and all I get is the same canned response. Thank you for sharing!

 

[mattmattb]

Re: Data and MMS on Consumer Cellular not working

Spoke to Consumer Cellular 2 days ago and got these settings which work great on my Sony Xperia Z3 Compact:
(This forum wouldn't let me post 'links' so the values for Server and MMSC I added spaces between the letters, ugh you will want to exclude the spaces)

Name - CCI LTE
APN - ccdata
Proxy - Not set
Port - Not set
Username - Not set
Password - Not set
Server - h t t p : / / mmsc.mobile.att.net
MMSC - h t t p : / / mmsc.mobile.att.net
MMS proxy - proxy.mobile.att.net
MMS port - 80
MCC - 310
MNC - 410
Authentication type - PAP
APN type - default,mms,supl
APN protocol - IPv4
APN roaming protocol - IPv4
Bearer - Unspecified
MVNO type - None

 

[oldDummy]

Re: Data and MMS on Consumer Cellular not working

This thread still going. Oh boy.

FWIW:
Remember, MUST be configured on the backend- [Level two support] (They have to configure it on their end)
Latest settings that are working for me:
What he^ said
EXCEPT:

MVNO type: GID
MVNO value: 2AC9

 

[John McDonald3]

Re: Data and MMS on Consumer Cellular not working

Just set up my Sony X3 Compact with Consumer Cellular tech support. Tech asked for IMEI, reminded me to turn off WiFi, turn on Cellular Data, and after power cycling phone had LTE data (and messaging, and voice). Did not have to use oldDummy's settings. Those of mattmattb were the same ones the tech gave me. Sweet phone coming from an iPhone 4!

 

[VaGal]

Re: Data and MMS on Consumer Cellular not working

I just received my new Moto GX and was perplexed when I was unable to use the phone, while the internet worked just fine. I read through this set of work-arounds and thought I was really in for a hard time, but when I called Consumer Customer Support, they fixed the problem in about 1 minute. I'm glad to give them a good report.