1. vespa02's Avatar
    Hi all, I just got a Moto X and am trying to get my work email set up on my phone. I go through the process laid out by my IT department and it just doesn't work. I even gave it to one of the IT guys and he tired everything. Everything looks as if it should work, but it just keeps saying "waiting for sync" and never syncs. If I go into settings and click "incoming settings" I get the message saying that it "requires that you allow it to remotely control some security features of your phone. Do you wish to finish setting up this account?" I click OK and nothing happens, it just goes back to the settings page. I know my work has tight security - but that usually just means you need to use a pin. Any thoughts?
    Thank you!
    02-17-2014 09:11 PM
  2. efmw113's Avatar
    What Android version are you running? 4.2 or 4.2.2? The reason that I ask is that 4.2.2 has quite a few Exchange ActiveSync related fixes in it.
    02-18-2014 09:38 AM
  3. portablealpha's Avatar
    As efmw113 wrote, I too suspect that this is a KitKat 4.4 problem. I had similar issues when I first set up my Exchange email. What worked for me was to set up the email account using 4G instead of wi-fi. In fact, I never have sync issues when on 4G; it's only when I'm on wi-fi that I experience delays in sending and receiving Exchange email. Still waiting for that 4.4.2 update on AT&T...
    02-18-2014 09:56 AM
  4. kcalmol's Avatar
    Might want to give Nine Exchange ActiveSync a try from the Playstore. UI is very similar to stock, with some enhancements. Has been working well for me.

    Sent from my VS980 4G using AC Forums mobile app
    geekfab likes this.
    02-18-2014 10:24 AM
  5. PDT816's Avatar
    Motorola and Microsoft have been in a pissing match over patient infringements in regards to syncing to Exchange for forever. Not sure that MS doesn't break the syncing functions for Motorola products on purpose. The best solution I've found if you plan to keep the Moto X is to get a third party app that pays MS a licensing fee and then it always seems to work like butter.
    02-18-2014 02:47 PM
  6. Saukrateaz's Avatar
    The stock mail configuration was giving me issues with my exchange server as well. I decided to use Touchdown and it works great. Does your IT dept. have auto discover turned on? If so its an easy setup, even if they dont its a quick config.
    02-18-2014 03:01 PM
  7. scott8629's Avatar
    I use Touchdown. All the exchange in one app. Keeps the rest of the telephone for me!

    Sent from my Nexus 7 using Tapatalk
    02-18-2014 04:05 PM
  8. PBX-Tech's Avatar
    If you dont have this resolved yet, try logging into OWA (outlook web access) and see how many devices are attached to your account (I think max is 10).

    OWA access is accessed through a web browser. https://mail.YourCompanyDomain.com/owa. Once logged in go to Options/All Options, under Account select Phone. If you 10 devices listed then this might the problem. Try deleting the devices that dont need to be there.
    02-19-2014 08:48 AM
  9. cliberti's Avatar
    The issue isn't just Motorola. It affected all 4.4 phones. The issue was mostly mitigated in 4.4.1 and completely fixed in 4.4.2
    Joe Schneider likes this.
    02-19-2014 11:49 AM
  10. Gayathri Colundalur Shivaram's Avatar
    I just got a Nexus 5 running Kit Kat 4.4.2 and same problem! Downloaded CloudMagic and worked like a charm built in Email still having syncing issues
    05-01-2014 09:57 PM
  11. piratepast40's Avatar
    With all due respect, it has not been fixed with 4.4.2. At least not with the Moto X. On mine, the issue seems to be when you're not connected to a wifi server. 4G doesn't do anything one way or another, it's a wifi issue. Still working with Sprint on a workaround. Will most likely get the "I don't know what to do" answer from this Sprint store manager. Same as I've gotten from Sprint stores all across the country when I've stopped in to get them to fix the issue. Sprint wants to blame our company server, but we have other people with both Android and Apple devices that are not having this problem.

    If they can't come up with a fix today, I'll try a third party app like Nine of Touchdown.

    And btw, the OWA workaround doesn't work on the Moto X either. I got a few emails from about 6 months ago and one current email. Then it refused to refresh or show current emails. Very frustrating.
    08-07-2014 01:19 PM
  12. lambrosio's Avatar

    cant setup my outlook email account on my Motox running kitkat 4.4 either...
    i tried pop3,imap, exchange but nothing works ( error cant connect to server..)

    i install outlook.com app and i can sync my calendar and my contacts..the problem is that when i need to save a new contact on the phone it only allows saving it on my gmail account, but i need to save it on my outlook account..

    with the calendar everything works flawless..

    please help !!!

    01-23-2015 09:06 AM
  13. 500o's Avatar
    Hey guys,

    Since yesterday I have the same problem. I have a Huawei P7 and I found that my phone didn't receive email since 2 days or so. I removed my account and added it again, but now it says "Waiting for Sync" Poor connectivity at the moment. Email sync may need a little more time."

    I waited for a whole night, NOTHING. This is so frustrating.
    Does anyone have the solution? Turning off wifi and using 4G doesn't seem to do the job.
    06-17-2015 04:12 AM

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