Motorola's customer service rocks!

ShoelerDroid

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Oct 31, 2013
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So I've had this lingering issue with my Developer's Edition since I got it back in October. When my battery drops below 15% or so it can sometimes plummet to 1%and flatlines there for an hour and eventually run out of battery.

Sent it in to be repaired, got it back and no change. So today I call in asking for a new one. They were out of stock so she offered to refund my money. I still want an X so I said okay, I'll just order a Moto Maker (since I really wanted a wood back anyway) and when I get that contact you for the refund.

Best part? They'll transfer my extended warranty, and since I paid $250 more for it back then, I get that back!

I also was able to use my education credit which helped bring the price down.

So I should get my ebony back, black front, orange accent X next week.

This is how you get loyal customers.

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jephanie

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Nov 11, 2011
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I just hope they keep this up long term under Lenovo's ownership and make this a brand distinction for them. I, for one, have been pleased with my experiences with them.
 

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