Trouble using Bank Of America App with my Moto X

[lgGslateuser]

I've noticed that every time I try to make a deposit with the camera feature within the app on my Moto X I get an error message saying the photo is too dark and can't process. I've done this in extreme light settings just to make sure the check is well lit and I still get the issue. I use my wifes Droid Razr M and have NO issues. Anyone else having this problem with their X. I'm just trying to figure out if its related to the phone or a bad app.

p.s ive deleted the app and reinstalled with no luck.

 

[Golfdriver97]

I would say it is an app issue. They may have the brightness requirements set too high or something. Try emailing the developer and telling them the issue.

 

[DJB628]

Read this thread, I have not tried since, but you can let us know if it resolves your issue, http://forums.androidcentral.com/moto-x/336096-bank-america-app-will-not-accept-check-image.html

 

[randomdude]

i saw that previous thread, and also tried taking a wider pic, but it still failed. never had this problem with my ipad or galaxy s3...

 

[DJB628]

i saw that previous thread, and also tried taking a wider pic, but it still failed. never had this problem with my ipad or galaxy s3...

I think it is the Moto X camera issue, not the app as other have got it to work with the Moto X, maybe those that have got it to work on the Moto X can explain better. I have to use my Note II to do deposits, or the wife's N7

 

[ScottMGS]

My Moto X hasn't had a problem depositing checks through the Wells Fargo app or the San Diego County Credit Union app under either 4.4 or 4.4.2.

 

[DJB628]

I sent the Dev an email. lets see if they respond, will report back if they do.

 

[DJB628]

Here is their response, lol

Hi Don,

*

I?m sorry for the issue you are experiencing when attempt to deposit.**Our Mobile Team is aware of the issue and is looking into the issue.* They will provide a new app when they?re sure the issue is fixed.*

If you have any other questions, please let me know.**Thanks for using our app; please watch for future releases.

Sent from my Moto X

 

[ShoelerDroid]

Pretty sure they changed the camera api in Kitkat and terrible apps such as Boa and most other banks who do ****ty ports of iOS apps haven't been updated.

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