1. lgGslateuser's Avatar
    I've noticed that every time I try to make a deposit with the camera feature within the app on my Moto X I get an error message saying the photo is too dark and can't process. I've done this in extreme light settings just to make sure the check is well lit and I still get the issue. I use my wifes Droid Razr M and have NO issues. Anyone else having this problem with their X. I'm just trying to figure out if its related to the phone or a bad app.

    p.s ive deleted the app and reinstalled with no luck.
    04-04-2014 10:35 AM
  2. Golfdriver97's Avatar
    I would say it is an app issue. They may have the brightness requirements set too high or something. Try emailing the developer and telling them the issue.
    04-04-2014 10:41 AM
  3. DJB628's Avatar
    Read this thread, I have not tried since, but you can let us know if it resolves your issue, http://forums.androidcentral.com/mot...eck-image.html
    JoeNM84 likes this.
    04-04-2014 10:57 AM
  4. randomdude's Avatar
    i saw that previous thread, and also tried taking a wider pic, but it still failed. never had this problem with my ipad or galaxy s3...
    04-04-2014 11:59 AM
  5. DJB628's Avatar
    i saw that previous thread, and also tried taking a wider pic, but it still failed. never had this problem with my ipad or galaxy s3...
    I think it is the Moto X camera issue, not the app as other have got it to work with the Moto X, maybe those that have got it to work on the Moto X can explain better. I have to use my Note II to do deposits, or the wife's N7
    04-04-2014 01:54 PM
  6. ScottMGS's Avatar
    My Moto X hasn't had a problem depositing checks through the Wells Fargo app or the San Diego County Credit Union app under either 4.4 or 4.4.2.
    04-04-2014 02:04 PM
  7. DJB628's Avatar
    I sent the Dev an email. lets see if they respond, will report back if they do.
    04-04-2014 02:25 PM
  8. DJB628's Avatar
    Here is their response, lol

    Hi Don,


    Im sorry for the issue you are experiencing when attempt to deposit.**Our Mobile Team is aware of the issue and is looking into the issue.* They will provide a new app when theyre sure the issue is fixed.*

    If you have any other questions, please let me know.**Thanks for using our app; please watch for future releases.

    Sent from my Moto X
    04-04-2014 07:31 PM
  9. ShoelerDroid's Avatar
    Pretty sure they changed the camera api in Kitkat and terrible apps such as Boa and most other banks who do ****ty ports of iOS apps haven't been updated.

    Posted via Android Central App
    04-04-2014 07:42 PM

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