Can't send pictures

[eric002]

So as of yesterday if I try to send a picture in a Google hangout Im it won't send it'll fail but my sms will send picture messages MMS just fine. Does anyone have any thoughts on this subject? Any help is appreciated of course I tried to sign out of my gmail address in Google Hangouts multiple times and turn airplane mode on it off nothing works unfortunately.

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[Golfdriver97]

Have you tried over WiFi? Sometimes mine will fail if I am on a weak signal.

 

[eric002]

Have you tried over WiFi? Sometimes mine will fail if I am on a weak signal.

Nah, it's interesting, on any kind of signal on cellular service I can turn that patient message via Google Hangouts IM I just tried again, still won't work

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[Golfdriver97]

Not really sure what to suggest. Sorry.

 

[eric002]

Not really sure what to suggest. Sorry.

Oh ok thank you anyways I'll just have to keep on trying and see what's going on

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[Golfdriver97]

Clear cache in Hangouts?

 

[eric002]

Clear cache in Hangouts?

Mmm I'll give that a shot thank you

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[eric002]

Clear cache in Hangouts?

Okay, so just try to clear the cache, and still nothing

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[Golfdriver97]

Okay, so just try to clear the cache, and still nothing

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Sorry to say, no I really am out of ideas.

 

[eric002]

Sorry to say, no I really am out of ideas.

Yeah, I'm trying to think of other things myself thank you though

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[benhaube]

Yeah, I'm trying to think of other things myself thank you though

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Try going into the app manager and deleting app data. It will delete all your conversations, but it may solve the issue. If that doesn't work there should also be an option to uninstall updates and I would give that a try.

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[eric002]

Try going into the app manager and deleting app data. It will delete all your conversations, but it may solve the issue. If that doesn't work there should also be an option to uninstall updates and I would give that a try.

Sent from my XT1060 using AC Forums mobile app

Ok thanks I was thinking of doing that anyway... I'll keep you updated.

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[iko cheyssa]

Try going into the app manager and deleting app data. It will delete all your conversations, but it may solve the issue. If that doesn't work there should also be an option to uninstall updates and I would give that a try.

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I agree

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[eric002]

I agree

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Okay so nothing, I try to do that clear my cache and wipe the app and data out, and it still didn't work unfortunately any other suggestions? It's weird and I love my Google Hangouts

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[iko cheyssa]

Okay so nothing, I try to do that clear my cache and wipe the app and data out, and it still didn't work unfortunately any other suggestions? It's weird and I love my Google Hangouts

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Maybe uninstal and reinstal again or sycn your google account.
Thank's. Keep trying..!!

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[eric002]

Maybe uninstal and reinstal again or sycn your google account.
Thank's. Keep trying..!!

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I'll keep on trying.. Thanks.

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[iko cheyssa]

I'll keep on trying.. Thanks.

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Ok. Glad with U..!!

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[benhaube]

Okay so nothing, I try to do that clear my cache and wipe the app and data out, and it still didn't work unfortunately any other suggestions? It's weird and I love my Google Hangouts

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Hmm very strange. Unfortunately I don't know of anything else to suggest that you have not already done. Maybe a factory reset will solve the problem. I know that's a pretty painful process though.

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[eric002]

Hmm very strange. Unfortunately I don't know of anything else to suggest that you have not already done. Maybe a factory reset will solve the problem. I know that's a pretty painful process though.

Sent from my XT1060 using AC Forums mobile app

Haha yeah I'd rather not do that although I am trying to think of anything else I am missing myself I'm very good with this myself. ... And it's not like it's been a constant issue its just started happening 2 days ago

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[JoeNM84]

Assume you rebooted the phone already right? I think every possible solution has been suggested at this point. Have you tried logging in with a different Google account and seeing if it will send with that one and then switching back?