1. shamefulzero's Avatar
    For the past few weeks my 2013 moto x has been giving me loads of trouble. I have jumped through every hoop verizon tech wanted me to jump through to trouble shoot. and i'm still having trouble. why won't verizon replace it? i pay insurance! Are they low on 2013 models or are they not wanting to give 2014 models as replacements?
    11-03-2014 07:58 PM
  2. delrey1900's Avatar
    Have you asked for a replacement? What issues are you having? Maybe we can help. I've gotten more answers here than I ever have on the phone with tech support.
    11-03-2014 10:30 PM
  3. ProParkour's Avatar
    Insurance at Verizon is with the third party company Asurion. Unless your phone is under warranty Verizon is unlikely to replace it for you, at least in my experience. Try contacting Motorola or Asurion

    Posted via the Android Central App
    11-03-2014 11:45 PM
  4. shamefulzero's Avatar
    The ram is slow. very laggy. and ive cleared out pix, texts, websites. i can barely text without it taking several minutes. usually, with no physical damage verizon just sends a certified replacement. but this time they are being difficult. It will be my first claim in a year. i would think it wouldnt be that hard.
    11-04-2014 01:18 AM
  5. cdmta's Avatar
    When is warranty over? I would push them on this if you are still in warranty. I have had many many replacements for other issues. I add in that I have reset phone too, then they don't make you do that with tech support.

    Posted via the Android Central App
    11-04-2014 04:55 AM
  6. shamefulzero's Avatar
    I did a master reset a month ago. idk, this only happens when i use my phone. maybe i just shouldnt use it and it will be fine lol
    11-04-2014 06:48 AM
  7. weksa's Avatar
    Meanwhile,

    (1) Are there any apps that you installed around the time you started getting the lag? Or perhaps you enabled something in an app?

    (2) Can you provide a screenshot of the battery usage, showing which apps are using up high percentage?
    delrey1900 likes this.
    11-04-2014 06:54 AM

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