03-02-2015 12:27 PM
76 1234
tools
  1. Icegoddess's Avatar
    How do you get the APK from your computer to your phone?
    01-23-2015 02:20 PM
  2. Icegoddess's Avatar
    Well, never mind. I uninstalled all updates (the only option I had). I figured out how to get the APK to my phone, but when I installed, it said Google not installed. I checked the app info and it says Version 3.9.0.1321795.arm. The APK was a 3.6.16xxxx. I did a test Text Message to myself from my computer and it seems to be working properly now.
    01-23-2015 03:36 PM
  3. weksa's Avatar
    Per Motorola guy Mark Rose, "This is getting fixed in the next couple of days!"

    https://plus.google.com/107996387297...ts/cU9rc2bnby3
    klobkelosh likes this.
    01-23-2015 08:20 PM
  4. weksa's Avatar
    A Motorola Assist update is now live on the Play Store, and it works fine with the latest version of Google Search.
    Paisley likes this.
    01-24-2015 12:16 PM
  5. jonratner999's Avatar
    Can confirm. New moto assist update fixes newest google search. It is safe to download newest Google app. Just finished testing and it worked fine on verizon moto x 2013 with 4.44
    Paisley and Uncle Remus like this.
    01-24-2015 02:19 PM
  6. Ry's Avatar
    https://play.google.com/store/apps/d...al.smartrules2

    Fixed

    Posted via Android Central App (Moto X)
    Uncle Remus likes this.
    01-24-2015 02:54 PM
  7. Rip's Avatar
    So it's safe to update Google and then update Assist or would it be better to uninstall and re-install both?
    01-26-2015 11:39 AM
  8. Ry's Avatar
    So it's safe to update Google and then update Assist or would it be better to uninstall and re-install both?
    Update all the things.

    I'm on the latest Assist and Google apps and have no issues with text messages now.
    01-26-2015 11:59 AM
  9. Tom in Bristol's Avatar
    Update all the things.

    I'm on the latest Assist and Google apps and have no issues with text messages now.
    Yep...Home and Driving, calls and texts (Hangout)...all is well.
    Ry likes this.
    01-26-2015 02:45 PM
  10. Rip's Avatar
    Assist problem continues: I updated Assist and Google app. As soon as I updated Assist app, the "Reply with a text message", "Voice Reply" option disappeared. So I removed the update and those options reappeared but resulted in the following glitch:
    OK Google Now - phone responds
    Send text to (contact name) - phone recognizes contact and asks if I want to send this text. I respond yes and my text is sent.
    Contact responds to my text and I'm asked if I want to hear the text now.
    I say "Yes" and the text is read to me.
    I'm asked if I want to respond to text and say "Yes" - It then sounds like the phone is trying to initiate the next step but instead, it keeps repeating the same sound, like the needle getting stuck on your scratched up old Led Zeppelin album and I have to exit the process completely. Everything is fine until I try to respond to a text. Anyone else experience this issue? Suggestions?

    Yep...Home and Driving, calls and texts (Hangout)...all is well.
    02-04-2015 08:37 AM
  11. Ry's Avatar
    Assist problem continues: I updated Assist and Google app. As soon as I updated Assist app, the "Reply with a text message", "Voice Reply" option disappeared. So I removed the update and those options reappeared but resulted in the following glitch:
    OK Google Now - phone responds
    Send text to (contact name) - phone recognizes contact and asks if I want to send this text. I respond yes and my text is sent.
    Contact responds to my text and I'm asked if I want to hear the text now.
    I say "Yes" and the text is read to me.
    I'm asked if I want to respond to text and say "Yes" - It then sounds like the phone is trying to initiate the next step but instead, it keeps repeating the same sound, like the needle getting stuck on your scratched up old Led Zeppelin album and I have to exit the process completely. Everything is fine until I try to respond to a text. Anyone else experience this issue? Suggestions?
    While in Driving/Home mode?
    02-04-2015 06:48 PM
  12. Rip's Avatar
    Yes, while in Driving mode according to Assist.

    While in Driving/Home mode?
    02-04-2015 09:03 PM
  13. Ry's Avatar
    Yes, while in Driving mode according to Assist.
    What versions of Moto Voice and Google Search are you running?

    Posted via Android Central App (Moto X)
    02-04-2015 09:51 PM
  14. Rip's Avatar
    I can't locate the version numbers for either. What path do I take to find that info?
    What versions of Moto Voice and Google Search are you running?

    Posted via Android Central App (Moto X)
    02-04-2015 10:44 PM
  15. Ry's Avatar
    I can't locate the version numbers for either. What path do I take to find that info?
    Setttings > Apps > Swipe to All > Scroll to Assist, Google App, and Touchless Control
    02-05-2015 01:50 PM
  16. Rip's Avatar
    I had to uninstall updates to Assist and Google in order to rectify the issue for now so the following are my current versions:
    Assist = V 2.1.12
    Google Search = V 3.4.16.1149292arm
    Touchless Control = V 4.3.14.1
    What do I need to do that will enable me to have the most current versions without negatively impacting Assist?

    Setttings > Apps > Swipe to All > Scroll to Assist, Google App, and Touchless Control
    02-05-2015 02:13 PM
  17. David Herman1's Avatar
    Lollipop is still having problems with Assist even after current update on Moto G secong gen. While driving Assist does nothing even though I have the correct box checked to talk to me and read text messages while driving. I am really not happy with the loss of this function!
    02-06-2015 09:44 AM
  18. Ry's Avatar
    I had to uninstall updates to Assist and Google in order to rectify the issue for now so the following are my current versions:
    Assist = V 2.1.12
    Google Search = V 3.4.16.1149292arm
    Touchless Control = V 4.3.14.1
    What do I need to do that will enable me to have the most current versions without negatively impacting Assist?
    My first gen Moto X is running these versions:

    Motorola Assist v2.5.4
    Google App v4.1.24.1672412.arm
    Touchless Control v4.3.14.1

    Looks like you need to visit the Play Store.

    https://play.google.com/store/apps/d...al.smartrules2
    https://play.google.com/store/apps/d...quicksearchbox
    https://play.google.com/store/apps/d...a.audiomonitor
    02-06-2015 05:05 PM
  19. PapaGary's Avatar
    My first gen Moto X is running these versions:

    Motorola Assist v2.5.4
    Google App v4.1.24.1672412.arm
    Touchless Control v4.3.14.1
    Yes, mine too and everything works like it should.
    Ry likes this.
    02-06-2015 11:08 PM
  20. David Steketee's Avatar
    Assist 2.6.1
    Google App 4.1.29.1706998
    Touchless Control 4.3.14.1

    When driving Assist will ask me if I want to listen to the text message. It will read the message aloud. When it asks if I want to reply it always jumps to saying it can't understand me and immediately says "Let's talk later."

    Any updates on getting this working again?
    02-26-2015 12:38 PM
  21. PapaGary's Avatar
    Assist 2.6.1
    Where did you get Assist 2.6.1? Google store shows only 2.5.4.
    02-26-2015 03:11 PM
  22. megatomic's Avatar
    Where did you get Assist 2.6.1? Google store shows only 2.5.4.
    You can find that on APKMirror but that version has the bug when combined with the newer Google App.
    02-26-2015 06:08 PM
  23. PapaGary's Avatar
    You can find that on APKMirror but that version has the bug when combined with the newer Google App.
    Ah, there's your problem.
    02-27-2015 08:36 PM
  24. megatomic's Avatar
    Ah, there's your problem.
    Yep, I learned from that scenario to NOT update my Moto apps with the files from APKMirror.
    02-28-2015 07:43 AM
  25. Rip's Avatar
    Below is snippet from my chat with Motorola Tech Support a few minutes ago. Not helpful at all.

    Jay Martin: Kindly power cycle your phone first. Turn it off and then turn it back on afterwards.
    Robert: ok, powered off, now it's powering back on.
    Jay Martin: Alright. Kindly check it now Rip.
    Robert: do you want me to update the Assist app and then the Google app in the Play Store to see if I lose the functionality again?
    Jay Martin: That is correct.
    Robert: after updating Assist and Google apps, I've lost the functionality I described earlier.
    Jay Martin: Alright. Is it working now?
    Robert: I select Assist, then Driving, and the only option is Talk to Me and Play Music. I no longer have the option to respond to texts using only my voice , etc.
    Jay Martin: I do understand but that feature has been gone already. Hope you do understand.
    Robert: It disappears when I update the Assist and google apps. When I uninstall the updates, the feature reappears. I should be able to update to the most current version of an app without it failing to function as designed. Correct?
    Jay Martin: That is correct.
    Robert: how can I correct the problem?
    Jay Martin: That is the only way Robert.
    Robert: the only way is to uninstall the most current updates to the apps?
    Jay Martin: That is correct.
    Robert: Does that sound "right" to you? Its sounds like a flaw to me.
    Jay Martin: Yes Robert.
    Robert: So I paid a lot of money for a phone that I'm not able to keep current? It's not that old!
    Jay Martin: Hope you do understand.
    Robert: I understand that I'm the customer and I'm being told there is nothing Motorola can do to fix the problem with their product that I spent my hard earned money for. Either I purchase a new phone or I'm stuck with a flawed product? I hope you understand my frustration. Please have someone in authority call me at 702-xxx-xxxx. I'm not a wealthy person but I'm entitled to be a satisfied customer.
    Jay Martin: I'll take note of that Robert.
    Robert: and will you please have someone contact me regarding this issue?
    Jay Martin: I'll try that and I'll take note of that Robert.
    Robert: I'll go away now...have a nice day.
    Jay Martin: Alright. Have I answered all your questions today?

    Robert: are u kidding me? NO!
    Jay Martin: Alright. Would there be anything else?
    Robert: no
    Jay Martin: Alright. We are always looking to improve our customer support, so you may receive a survey after this chat. We appreciate any feedback you can provide. Thanks for choosing Motorola!
    Jay Martin: If you need any more information get in touch. Thanks from Motorola, bye!
    02-28-2015 09:01 AM
76 1234

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