1. SupersoNick_95's Avatar
    There have been countless accounts on reddit on how users of 1st gen moto x's who need a replacement received A Nexus 6 because they had no OG moto x's in stock.

    My phone has screen burn in and I called and they said they would replace my phone with the same model. I have a GSM Dev edition.

    Is it because they have my phone in stock?

    Moto X 2013 GSM Dev. Ed.
    03-17-2015 12:26 PM
  2. hallux's Avatar
    If they have your model in stock, they'll send you what you have as that's the warranty agreement. If they don't have your model in stock, they'll send you the next best thing. The next best thing to a dev. edition X would be a Nexus 6 since there is no dev edition 2014 Moto X.
    03-17-2015 01:31 PM
  3. cpolism's Avatar
    Wow. I would really love to know the answer to this one. Ha
    03-17-2015 01:31 PM
  4. SupersoNick_95's Avatar
    I hope they don't have mine in stock. I don't want to get another 2013 so that it has the same issue again and the warranty is out by then.

    Moto X 2013 GSM Dev. Ed.
    03-17-2015 01:59 PM
  5. ansextra's Avatar
    My wife had to get a replacement ATT Moto X 2013 and she ended up with an LG3. I think it's whatever they have that's equivalent (at least with Asurion)...
    03-17-2015 02:34 PM
  6. imurrx's Avatar
    My 2013 xt1503de has a cracked back and nonworking flash. Going to call then tomorrow. Oh I activated in January so its under the 1year warranty.

    Posted via the Android Central App
    03-18-2015 02:36 AM
  7. imurrx's Avatar
    03-19-2015 07:51 AM
  8. imurrx's Avatar
    I called Motorola two days ago and they confirmed that if they do not have the phone in stock they will offer a upgrade to an equivalent device. I had them call the tech department and could not confirm they had any xt1503de. He said it was a 80% chance that I might get the upgrade. They said that customer service will call me back. Still waiting.

    I'll let you know what happens.

    Posted via the Android Central App
    03-21-2015 07:59 AM
  9. SupersoNick_95's Avatar
    Can you let me know if they give you a next gen replacement ASAP? my Dev edition has some screen burn in and I would like to know if they have the DE in stock. Thanks!

    Moto X 2013 GSM Dev. Ed.
    03-22-2015 02:32 PM
  10. imurrx's Avatar
    I sure will. There has been no activity with the claim since it was initially opened 3/19. They have my current one listed but no info as of yet for the replacement, though they charged that holding fee of $250 for an advance replacement. I'll call then tomorrow.

    Posted via the Android Central App
    03-22-2015 04:29 PM
  11. SupersoNick_95's Avatar
    Thanks! Hopefully you get a 2014. Lol
    I love the original moto x but if I can get a free replacement for the newer phone I wouldn't hesitate .

    Moto X 2013 GSM Dev. Ed.
    03-23-2015 09:31 AM
  12. imurrx's Avatar
    " We are reaching out to you in regards about a open/pending case here at Motorola, We apologize for the inconvenience with the delay but we currently do not have your device in stock, due to the inconvenience we would like to upgrade you to the Nexus 6 (Midnight blue 32 gb for T-Mobile)

    In order for us to make the change and send out the device please reply to this email and we will make the proper changes on your order and get the replacement shipped out as soon as possible.*

    Regards,
    Motorola Support"

    Posted via the Android Central App
    03-24-2015 02:13 PM
  13. imurrx's Avatar
    Just got off the phone with Motorola and I should have my Nexus 6 by Friday. The warranty of the xt1053de still holds for the replacement as well.

    Posted via the Android Central App
    03-24-2015 04:11 PM
  14. SupersoNick_95's Avatar
    So if I contact them they will also most likely be out of stock?

    Moto X 2013 GSM Dev. Ed.
    03-25-2015 10:04 AM
  15. imurrx's Avatar
    They could not confirm with me on Thursday that the phone was or was not in stock. Yesterday I spoke to 2nd level tech support and they told me that they did not have it and that my replacement would be a Nexus 6 if I agreed.

    If you need to fix your phone just do it. My xt1053de development a crack in the white back, flash stopped working and an interment Sim card issue.

    Posted via the Android Central App
    03-25-2015 10:31 AM
  16. SupersoNick_95's Avatar
    I sure will. There has been no activity with the claim since it was initially opened 3/19. They have my current one listed but no info as of yet for the replacement, though they charged that holding fee of $250 for an advance replacement. I'll call then tomorrow.

    Posted via the Android Central App
    just got off chat with a moto rep, he said my phone was in stock and that i can replace it. I am very confused.
    imurrx, You did say however, "They have my current one listed but no info as of the replacement"
    -By this did you mean: they thought they had your phone in stock? Because in your more recent post you stated that they contacted you about an inconvenience im guessing they weren't sure and they checked the warehouse and notified you about it.

    I hope this is the case for me as well.
    03-25-2015 10:35 AM
  17. imurrx's Avatar
    Sorry about the confusion. In the initial email they listed my phone as the returning device and there was no phone listed in the replacement field.

    Now if they are saying that the xt1053de is in stock, they either got their stock replenished or they are saying that to discourage MotoX 2013 owners from getting a free upgrade if it not warranted.

    If you need to fix your device, then just go for it. You loose nothing.

    Posted via the Android Central App
    03-25-2015 03:14 PM
  18. imurrx's Avatar
    Here is my new replacement.

    Posted via the Android Central App
    Attached Thumbnails Motorola sending Nexus 6 as replacement for Moto X Dev Edition?-4049.jpg  
    03-27-2015 10:40 AM
  19. SupersoNick_95's Avatar
    Congrats, I guess you just called at the right time ! Lol

    Moto X 2013 GSM Dev. Ed.
    03-27-2015 10:52 AM

Similar Threads

  1. App that will alert you when you sit for too long
    By tech_fan in forum Health and Fitness
    Replies: 14
    Last Post: 11-24-2016, 04:56 AM
  2. [App][Free][4.1+] Pure List: an app for tasks & to-do lists
    By AMedviediev in forum Android App Inventor
    Replies: 5
    Last Post: 08-25-2015, 07:05 PM
  3. Replies: 1
    Last Post: 03-19-2015, 12:03 AM
  4. readings logs - randomly turning off Nexus 4
    By maleo77 in forum Google Nexus 4
    Replies: 1
    Last Post: 03-18-2015, 11:12 PM
LINK TO POST COPIED TO CLIPBOARD