1. TheBigChill's Avatar
    As the title says, I bought a new and SIM-Unlocked Moto X from a vendor (phone was originally a Sprint device), and when I try to update the software to presumably KitKat, they phone says I'm "Up-To-Date". The phone's settings show that I'm still on 4.2.2, and even the Motorola Device Manager on my home PC says that there are no updates available when using USB cable to check for updates. What's going on here? I know Sprint rolled-out 4.4.4 for this nearly a year ago.

    Please advise on how to update
    05-08-2015 10:47 AM
  2. TheBigChill's Avatar
    Honestly....nobody has a clue?
    05-08-2015 08:19 PM
  3. Ry's Avatar
    Sounds like the phone may need to be active on that network to pick up the update.
    05-11-2015 02:06 PM
  4. TheBigChill's Avatar
    That would mean that everyone using an unlocked phone on a pre-pay plan would not receive Android OS updates, which we know is untrue. This is very confusing.
    05-14-2015 01:11 PM
  5. UJ95x's Avatar
    I have an unlocked ATT Note 4 now on T-Mo's network. Wasn't able to receive OTAs...had to go to Best Buy so they could update it manually

    Sent from my Note 4 via Tapatalk
    05-14-2015 03:44 PM
  6. playmeforafool's Avatar
    While I haven't tried this myself yet, this looks like it MIGHT, help. Let us know if it does, as I might have to try this in the future. I have a 2013 AT&T branded Moto-X, and I switched to Cricket a couple of months ago. I've been wondering if I will continue to get OTA updates (or rather, maybe how long I'll have to wait after everyone else gets them...). From this page that tells how to update your phone, there is a link with instructions about being able to do updates using the Motorola Device Manager program.
    05-15-2015 08:10 PM
  7. TheBigChill's Avatar
    I went today. They only have tools to support Samsung, because, well....that's self-explanatory.
    05-16-2015 02:03 PM
  8. TheBigChill's Avatar
    While I haven't tried this myself yet, this looks like it MIGHT, help. Let us know if it does, as I might have to try this in the future. I have a 2013 AT&T branded Moto-X, and I switched to Cricket a couple of months ago. I've been wondering if I will continue to get OTA updates (or rather, maybe how long I'll have to wait after everyone else gets them...). From this page that tells how to update your phone, there is a link with instructions about being able to do updates using the Motorola Device Manager program.
    This is one of the first things I tried, and also does not work. The Device Manager simply says that there are no updates. Thanks though.
    05-16-2015 02:40 PM
  9. TheBigChill's Avatar
    Worth mentioning (?) is that this phone is being used on the Straight Talk BYOP plan. I'm using the ATT compatible SIM from their starter pack.
    05-16-2015 02:42 PM

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