1. Ry's Avatar
    Anyone with the update get Visual Voice Mail back up and running?

    I get a message that it needs to update to keep the same basic VVM or upgrade to Premium Visual Voicemail for the same price but it can't connect for either option.
    09-14-2015 01:06 PM
  2. firepsych's Avatar
    Was wondering the same thing. Never got it work on 4.4.
    Wondered if the changed that with 5.1

    Sent from my XT1060 using Tapatalk
    09-15-2015 08:38 AM
  3. kct211's Avatar
    my moto x, 1st gen, gives me the same error after upgrading to lollipop last night, spent 90 minutes on the phone with verizon so far, with no resolution. I am waiting for a call back.
    firepsych likes this.
    09-15-2015 10:39 AM
  4. kct211's Avatar
    just got a call back, there does appear to be an issue with the billing "link" that is affecting a lot of people with Moto X, visual voice mail, and lollipop.

    I am expecting a call when the issue is resolved, but i don't have a good feel for how long it might take to get resolved
    Ry, firepsych and MarvelousMarv99 like this.
    09-15-2015 02:21 PM
  5. MarvelousMarv99's Avatar
    Nice! Keep us informed.

    Thanks
    09-15-2015 07:53 PM
  6. firepsych's Avatar
    Made it past the billing screen today.
    It's now stuck on
    "Setting up Visual Voicemail. Please wait..." In a white box in the center of the screen.


    Sent from my XT1060 using Tapatalk
    09-17-2015 09:12 AM
  7. firepsych's Avatar
    UPDATE
    I needed to uninstall Google Voice.
    Go into my Google Voice Mail settings online and deactivate Google Voice Mail.
    On my phone in Phone Settings, change voicemail to My Carrier and change the voicemail phone number back to *86.
    VZW Basic Visual Voice Mail is now working on my stock XT1060 with 5.1
    Ry and dmark44 like this.
    09-17-2015 09:59 AM
  8. kct211's Avatar
    Starting this afternoon, people calling me got a message saying that my voice mail was not setup yet. I figured that was a clue that something might have changed with the visual voice mail. Selecting the visual voice mail icon this time did start the setup process and now everything works again (even my old voicemails were still there). The old messages were not converted to text, but now my new messages are being converted to text (however, not very accurately).
    Ry likes this.
    09-17-2015 10:32 PM
  9. Mark_Venture's Avatar
    Found a similar message when I moved my SIM into a Samsung S6Edge+... It appears the "OLD" Visual Voice mail FEATURE I've had on my account all this time isn't compatible with the newer phones.

    When I launched the VVM app on the S6Edge+ it prompted me to change, but always failed to change. Turns go, after going into My Verizon web page, there was another feature on my account that also conflicted. It was the Caller ID feature that showed your Name/Number on other verizon users phones (even if you weren't in their addres book). After turning that off, I was able to change my Visual Voice mail to the new one that works.

    NOTE: the "new" Visual Voice Mail feature isn't compatible with the 2013 X *IF* you haven't updated it to 5.1 yet.
    istaylor likes this.
    09-19-2015 10:33 AM
  10. sur4die's Avatar
    deleted
    09-21-2015 08:13 AM
  11. jaymojobandit's Avatar
    After the lollipop update on my Moto x (ist gen) I could not get visual voicemail to set up ( got the visual voicemail is setting up and a green circle that just kept spinning FOREVER) . I'm with verizon and finnally I just went to my verizon account online and add the feature for "Visual Voice Mail - Premium Visual Voice Mail" for $2.99 monthly and after that instantly it was set up on my phone. I want to add thought that "basic visual voicemail" is supposed to be free and I will probably try to drop "premium" as soon as I figure out how to do this without losing visual voicemail on my phone. Since my phone just updated I think more people wil be posting info about this over coming days.
    09-21-2015 07:22 PM
  12. istaylor's Avatar
    I've been fighting for 4 months trying to get Visual Voicemail working again on my 2013 Moto X. I still have KitKat 4.4 on it. Your NOTE says it isn't compatible, which no one at Verizon has ever been able to confirm. Thank you for putting my mind at ease, finally. Should either the basic VVM or the premium VVM work? Or, only basic (non-visual) voicemail where I have to dial in and use touchtone menus?
    Thanks!
    Ian


    Found a similar message when I moved my SIM into a Samsung S6Edge+... It appears the "OLD" Visual Voice mail FEATURE I've had on my account all this time isn't compatible with the newer phones.

    When I launched the VVM app on the S6Edge+ it prompted me to change, but always failed to change. Turns go, after going into My Verizon web page, there was another feature on my account that also conflicted. It was the Caller ID feature that showed your Name/Number on other verizon users phones (even if you weren't in their addres book). After turning that off, I was able to change my Visual Voice mail to the new one that works.

    NOTE: the "new" Visual Voice Mail feature isn't compatible with the 2013 X *IF* you haven't updated it to 5.1 yet.
    06-16-2016 10:26 AM

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