How do I get my Moto to work after Lollipop update & after clearing cache partition?

[Bree F]

How to get Moto to work after Lollipop update & after clearing cache partition

After the lollipop update the "moto has stopped working" message constantly appears. I have cleared the cache partition with hopes it would fix the problem, but it did not. Has anyone else had this problem or know how to fix it? Thank you!

 

[Javier P]

Re: How to get Moto to work after Lollipop update & after clearing cache partition

Hello Bree, welcome to the forums!

You could try clearing cache for all the Moto apps in settings - apps - all tab and then reboot your phone. Also, you could boot in safe mode to make sure there's not a conflict with an app you downloaded.

 

[Bree F]

Re: How to get Moto to work after Lollipop update & after clearing cache partition

Hi Javier, thank you for the tips. I cleared cache for all of the moto apps and rebooted with no luck. I booted in safe mode and as soon as the phone turns and right after I unlock it, the "unfortunatly moto has stopped working" message pops up. So, I'm not sure what the next step is. Hoping you will know!!! Thank you again for the help!

 

[Javier P]

Re: How to get Moto to work after Lollipop update & after clearing cache partition

Is your phone rooted?

After a little search I found that clearing data for the Moto app fixed the problem for some people. You could try that.

https://forums.motorola.com/posts/5b3c5ce634

Edit. Make sure that all your apps are updated in the Play Store.

 

[Bree F]

Re: How to get Moto to work after Lollipop update & after clearing cache partition

I uninstalled the updates to the moto and moto voice and rebooted and I think that worked!!! Fingers crossed!