1. Bree F's Avatar
    After the lollipop update the "moto has stopped working" message constantly appears. I have cleared the cache partition with hopes it would fix the problem, but it did not. Has anyone else had this problem or know how to fix it? Thank you!
    10-15-2015 09:35 AM
  2. Javier P's Avatar
    Hello Bree, welcome to the forums!

    You could try clearing cache for all the Moto apps in settings - apps - all tab and then reboot your phone. Also, you could boot in safe mode to make sure there's not a conflict with an app you downloaded.
    10-15-2015 09:54 AM
  3. Bree F's Avatar
    Hi Javier, thank you for the tips. I cleared cache for all of the moto apps and rebooted with no luck. I booted in safe mode and as soon as the phone turns and right after I unlock it, the "unfortunatly moto has stopped working" message pops up. So, I'm not sure what the next step is. Hoping you will know!!! Thank you again for the help!
    10-15-2015 11:14 AM
  4. Javier P's Avatar
    Is your phone rooted?

    After a little search I found that clearing data for the Moto app fixed the problem for some people. You could try that.


    Edit. Make sure that all your apps are updated in the Play Store.
    10-15-2015 11:34 AM
  5. Bree F's Avatar
    I uninstalled the updates to the moto and moto voice and rebooted and I think that worked!!! Fingers crossed!
    10-15-2015 11:46 AM

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