02-16-2015 09:37 PM
34 12
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  1. Droid669's Avatar
    I just got my 2014 mot x last Friday on launch at Verizon and love everything about it. But I'm having a hard time connecting to the WiFi at my work. It works everywhere else, home WiFi and stores that have WiFi, but for some reason it won't connect at my work. And ideas from anyone? Thanks in advance
    09-30-2014 11:29 AM
  2. B. Diddy's Avatar
    Does your work wi-fi require a password, either in the Settings>Wi-fi menu or on a welcome screen in the browser?
    09-30-2014 11:50 AM
  3. wakebrdrnc's Avatar
    Mine is doing the exact same thing. I can connect at home and to the "guest" network at work. But not the actual secured WiFi one I want to be on. It says " connecting...saved" but never connects. And yes it has a password and is entered correctly.
    10-01-2014 08:33 AM
  4. kremus's Avatar
    We just got 2 new MotoX's in and we are having the same issues. Our corp wifi is Cisco using PEAP and un/pw authentication. When I look at the logs on our authentication server, all it is saying is, EAP type not configured. Not sure what the issue is. I went thru each setting on the phone and didn't get anywhere.
    10-01-2014 09:14 AM
  5. tyea's Avatar
    I can connect to my work WiFi also using PEAP, but my weather app 'arcus' won't update its weather data. That app will work fine on my home network using WAP2 and also via the cellular network.

    Update: I'm not able to download most data with my work WiFi. Something is not right, and it isn't the access point setup.

    Sent from my XT1095 using Tapatalk
    10-01-2014 09:45 AM
  6. wakebrdrnc's Avatar
    Motorola is telling me everyone needs to update their routers that have this issue...hahaha
    10-01-2014 10:59 AM
  7. wakebrdrnc's Avatar
    Update firmware and turn off MAC filtering.
    10-01-2014 11:04 AM
  8. Droid669's Avatar
    Where is MAC filtering and how do I update my firmware?
    10-01-2014 11:19 AM
  9. wakebrdrnc's Avatar
    It's all on your router. And our firmware was updated and the MAC was open
    10-01-2014 12:13 PM
  10. wakebrdrnc's Avatar
    We just got 2 new MotoX's in and we are having the same issues. Our corp wifi is Cisco using PEAP and un/pw authentication. When I look at the logs on our authentication server, all it is saying is, EAP type not configured. Not sure what the issue is. I went thru each setting on the phone and didn't get anywhere.
    did you have any luck with this
    10-02-2014 08:59 AM
  11. kremus's Avatar
    Nothing. As of right now, we are going to wait to see if Moto/Verizon release any updates, maybe Android L. Same motox 1gen phone works just fine. To the naked eye, everything appears to be the same between the 1g and 2g phones.
    10-02-2014 09:19 AM
  12. wakebrdrnc's Avatar
    Nothing. As of right now, we are going to wait to see if Moto/Verizon release any updates, maybe Android L. Same motox 1gen phone works just fine. To the naked eye, everything appears to be the same between the 1g and 2g phones.
    I am going to call Motorola again today. I actually dug deeper with my IT person. It is 100% the phone not our Cisco access point. This is what we found in the log every three seconds for my MAC address:

    "Client Deauthenticated: MACAddress:9c:d9:17:a1:c8:51 Base Radio MAC:b8:62:1f:ad:5e:90 Slot: 0 User Name: unknown Ip Address: unknown Reason:Unspecified ReasonCode: 1"
    10-02-2014 09:37 AM
  13. kremus's Avatar
    Let us know where you get with that!!!
    10-02-2014 10:50 AM
  14. B. Diddy's Avatar
    The member BenjaminNYC mentioned in a separate thread about the possibility that some work wi-fi networks might have a protocol that requires a device to have a password or PIN lock. I'm not sure if this is the case, but it's worth trying if you don't have a screenlock set.
    10-02-2014 10:58 AM
  15. alear's Avatar
    I had trouble connecting to my router at home (a TP-Link Archer C7 model) but I was able to connect with WPS instead of manually entering the encryption info. Maybe give that a try if you can.

    Alex
    10-02-2014 08:36 PM
  16. wakebrdrnc's Avatar
    Let us know where you get with that!!!
    First they pull up my phone number. Bring up the wrong person's name. Then I have tell my story all over to the guy because the only thing the woman put in the notes yesterday was my email address. After she made me explain it to her 3 times and do all kinds of trouble shooting #shootme. I then was put on hold 3 times for level 2. By the way, when you call tech support they have now added a (press 1 for MotoX). I will try again tomorrow.
    10-02-2014 10:27 PM
  17. Thomas Baroody's Avatar
    Any updates on this issue? I'm experiencing this problem as well and I too, don't believe that a firmware update to the routers is the only fix. I work in the IT department where I work, and there is no way I'm gonna get our network admin to take down our wifi to update firmware for a phone...
    10-10-2014 10:24 PM
  18. wakebrdrnc's Avatar
    Any updates on this issue? I'm experiencing this problem as well and I too, don't believe that a firmware update to the routers is the only fix. I work in the IT department where I work, and there is no way I'm gonna get our network admin to take down our wifi to update firmware for a phone...
    I got a a 2nd Level Tech. She spoke with me for a while. Had me email all the info I had (access point messages, AC Forum links, XDA forum links) and opened a case and gave me a case number. She too agreed, she did not think it was our WiFi. She said she was going to escalate it to Level 4 Corporate support. I have not heard back. I was planning on calling tomorrow...

    Kremus....any luck with yours?
    10-13-2014 03:19 PM
  19. walt27's Avatar
    I have same issue. AT home it works but on public WiFi it doesnt I can connect but it will not go online I have unchecked WiFi optimization and will try to change to Manuel WiFi frequency band

    Posted via the Android Central App
    10-13-2014 07:22 PM
  20. wakebrdrnc's Avatar
    I have same issue. AT home it works but on public WiFi it doesnt I can connect but it will not go online I have unchecked WiFi optimization and will try to change to Manuel WiFi frequency band

    Posted via the Android Central App
    They had me do that on my first call and here I am 2 weeks later still not connecting
    10-13-2014 09:16 PM
  21. kremus's Avatar
    No luck here. It has to be a local issue with the MotoX. We have no other issues with any of our other phones including the first gen MotoX. We were waiting for the next firmware release to see if that fixed. What carrier are you guys on with phones. We are Verizon.

    I am hesitant to buy this phone for our users anymore with this issue as we prefer them on wifi vs using data plan.
    10-16-2014 09:25 AM
  22. dmccracken42's Avatar
    I'm having the same issues with the secure Wifi at home. At work it's ok. But at home I have to connect to the guest network. Hoping Android L doesn't make things worse.

    -Dennis-
    10-16-2014 02:06 PM
  23. wakebrdrnc's Avatar
    No luck here. It has to be a local issue with the MotoX. We have no other issues with any of our other phones including the first gen MotoX. We were waiting for the next firmware release to see if that fixed. What carrier are you guys on with phones. We are Verizon.

    I am hesitant to buy this phone for our users anymore with this issue as we prefer them on wifi vs using data plan.

    My Outlook used 6gb of data in 3 weeks. I now have a case open on that as well. We have spent multiple calls and hours on this issue too. They think the new Exchange app on the phone is having an issue communicating with the our Server 2003. Soooooo....they have me trying Touchdown. Works outstanding cause I can only receive emails on the WiFi hub I installed at my desk. No email on home WiFi or 4gLTE. I am just about over it with this phone! I am now 10 emails deep with and multiple data logs with Symantec support. It is really starting to get old. I 100% feel the phone is the root of every issue!
    10-23-2014 05:58 PM
  24. Strommer's Avatar
    It's definitely the phone. My wife and son just got me moto x's, and one connects normally, while the other won't connect at all. It says searching for wifi networks, than you hit next, and it says "wps failed, please try again in a few minutes". Turn the wifi off and back on, and it shows my home wifi as disabled. Touch the routers name, and it says "signal strength good..WPA2 PSK". Touch connect and it says"failed to connect".
    If I connect by turning the wifi off then on, touching the connect button after selecting the router, it will connect, but seems to disconnect as soon as the phone goes to sleep.
    The other motor x 2014 work's normally.

    Posted via the Android Central App
    10-25-2014 09:33 AM
  25. Strommer's Avatar
    Just noticed something else. When I do get it to "connect", touch the routers name, it shows the routers name, and gives the ip address, yet there is no wifi indication on the status bar. The status bar still indicates 4G lte.
    Considering taking it back.

    Posted via the Android Central App
    10-25-2014 09:40 AM
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