11-11-2015 10:44 PM
44 12
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  1. onthecouchagain's Avatar
    Is anyone experiencing "peeling" on the back of their custom Moto X's? There's been a few posts about that over at XDA and I'm just wondering if anyone here is experiencing that too.

    Basically, it seems like the wood/leather is lifting a little, particularly with the edges.

    In review photos/videos from online publications, I've noticed some "peeling" as well in some of the devices.

    Anything of the sort here? Wondering.
    10-03-2014 12:16 AM
  2. Lawbreaker's Avatar
    Saturday 10/4 will be one week for me. Leather back, no sign of peeling yet.

    Posted via Android Central App
    10-03-2014 01:34 AM
  3. drew_sf's Avatar
    I checked both teak and bamboo backed Xs and read the thread on xda. Neither backs are peeling nor popping up from the glue no adhering. I do notice on my phones that the bamboo back appears to be ever so slightly thicker than the teak back. How I determine this is if I run my fingers from the wood surface out to the metal trim, on the bamboo back it is a smooth transition and I can't feel the metal trim. On the teak back when my finger gets to the trim I can definitely feel the metal edge of the phone. In essence the bamboo back and trim are glued to the same height whereas the teak back is slightly lower and recessed beneath the metal trim.
    10-03-2014 02:14 AM
  4. jschu22's Avatar
    I checked both teak and bamboo backed Xs and read the thread on xda. Neither backs are peeling nor popping up from the glue no adhering. I do notice on my phones that the bamboo back appears to be ever so slightly thicker than the teak back. How I determine this is if I run my fingers from the wood surface out to the metal trim, on the bamboo back it is a smooth transition and I can't feel the metal trim. On the teak back when my finger gets to the trim I can definitely feel the metal edge of the phone. In essence the bamboo back and trim are glued to the same height whereas the teak back is slightly lower and recessed beneath the metal trim.
    This might vary from phone to phone as one of the aide edges of my bamboo is just as you described but the other side is slightly more recessed.

    Not sure if this matters but just an FYI to those that don't know- only the bamboo is really real. All the others are wood but have been finished to look like the wood they are called. For example, the "walnut" is some other wood with a walnut finish.

    Posted via the Android Central App
    10-03-2014 07:47 AM
  5. Clocks's Avatar
    Keep in mind you do have a 12 month warranty against defects. Unless it's falling off no need to stress right now. Hang on to it for a few months until sales settle down and you don't have to wait 4+ weeks for a replacement. Especially if you're using a case anyways.

    Anyone know if moto will cross-ship replacements? If so then go ahead and call them now and get the replacement started.
    10-03-2014 07:54 AM
  6. Sparksnorth's Avatar
    Yep, my wood back had lifted a little bit off the corner from the moment i took it out of the box. Already called motorola and they're sending me a new phone.
    10-03-2014 12:41 PM
  7. cbsevenfifty's Avatar
    Keep in mind you do have a 12 month warranty against defects. Unless it's falling off no need to stress right now. Hang on to it for a few months until sales settle down and you don't have to wait 4+ weeks for a replacement. Especially if you're using a case anyways.

    Anyone know if moto will cross-ship replacements? If so then go ahead and call them now and get the replacement started.
    Not sure how legit this is, but I had called to make changes to my phone but it was too late to do so. They told me to call once I received the phone and they would send me an email with a credit for a remodel. I then asked the guy if I remodeled the phone, would I have to send the phone I have back immediately or would the new phone be sent to me and then I would send the old one back. The guy answered with "No, no, no. The new phone will be sent to you and then you send the old one back." So I made sure to verify that I would not be without a phone for a certain period of time and he said, "Yes."

    Now... take this info with a grain of salt, because this guy really had no idea about anything I was talking up leading to this conversation. I initially told him I wanted to change the preloaded wallpaper and the trim color of the phone. He put me on hold and came back and said, "I could change the wall paper by press and holding the wallpaper and choosing a different stock wallpaper loaded on the phone." Then he told me in regards to changing the trim color "I don't understand what you mean by changing the trim color." Really? You work for Motorola, this is the 2nd generation of being able to customize your phone and you don't know what it means to change the trim color on the phone???? After that whole mess, he told me that I could cancel the order, but when he tried to cancel the order he said it wasn't letting him, so he put me on hold again. When he came back he said, "I'm sorry. Let me correct myself. Your order has already been exported and we are no longer able to cancel the order."

    This guy had no clue what he was talking about and had to confirm everything with a supervisor.
    10-03-2014 12:49 PM
  8. Sparksnorth's Avatar
    Yes, I wholly disagree with Clocks post, as when I called in for my specific issue, she told me that it was a good thing that I called within 14-days of the products arrival otherwise it would'nt have been replaced. Don't delay.
    10-03-2014 12:52 PM
  9. dmark44's Avatar
    Yes, I wholly disagree with Clocks post, as when I called in for my specific issue, she told me that it was a good thing that I called within 14-days of the products arrival otherwise it would'nt have been replaced. Don't delay.
    14 days is the time you have to decide that you are unhappy with the design and you want to exchange it for a redesign.

    If your back is defective then you should be able to get it repaired /replaced under warranty.

    Of course, there's a risk that they could argue that the peeling was not due to normal wear and tear, but I expect that they would honor the warranty.

    Sent from my Moto X
    10-03-2014 12:59 PM
  10. Clocks's Avatar
    Yes, I wholly disagree with Clocks post, as when I called in for my specific issue, she told me that it was a good thing that I called within 14-days of the products arrival otherwise it would'nt have been replaced. Don't delay.
    Easier to comply with a minimum wage call center rep's made up rules than to go through the BBB or small claims court, but the warranty is pretty clear. And I'm not dissing on call center reps, I worked as one for 6 years and know first hand that you can walk down the row of desks and hear different and contradictory rules coming out of every rep's mouth. But the fact that they will cross-ship means you should contact them immediately.

    https://motorola-global-portal.custh...y10-3-13-1.pdf

    Motorola Mobility LLC ("Motorola") promises to the original purchaser ("you") that this Mobile Phone, and
    any in-box accessories which accompany it (the "Products"), will be free of defects for a period of 12 months
    from the date of original purchase ("Warranty Period") provided that the Products are used for normal
    [consumer/end user] purposes (the "Limited Warranty").
    10-03-2014 01:01 PM
  11. sharkita's Avatar
    I have one of the colored plastic backs (purple) and no peeling or defect of any kind on mine. I've had it exactly one week.
    10-03-2014 01:06 PM
  12. cgardnervt's Avatar
    Looks to be mostly the wood backs...Hope my Ebony backing is good when I get it!
    10-03-2014 02:21 PM
  13. Papadakis's Avatar
    Sorry tangent - looking over at other XDA posts - they're still assembled in the US? (as said on the box) can those who have it confirm?
    10-03-2014 04:20 PM
  14. cbsevenfifty's Avatar
    Sorry tangent - looking over at other XDA posts - they're still assembled in the US? (as said on the box) can those who have it confirm?
    No reason to assume they aren't. They are importing everything from China and the plant in Texas isn't closed just yet.
    10-03-2014 04:27 PM
  15. mhunter6378's Avatar
    Sorry tangent - looking over at other XDA posts - they're still assembled in the US? (as said on the box) can those who have it confirm?
    Just got mine today, purchased through Moto Maker. The box does say "Assembled in USA" and it shipped from Fort Worth, Tx.
    10-03-2014 04:47 PM
  16. jschu22's Avatar
    It seems like only the moto maker ones are assembled in the USA. My white bamboo one says assembled in (ugh) China.

    Posted via the Android Central App
    dmark44 likes this.
    10-03-2014 09:12 PM
  17. delrey1900's Avatar
    It seems like only the moto maker ones are assembled in the USA. My white bamboo one says assembled in (ugh) China.

    Posted via the Android Central App
    Really? Wow. My standard black non-maker X says 'Designed and Assembled in the USA' on the back. This is probably due to the Fort Worth Texas plant closing soon, if it still is.
    10-03-2014 11:29 PM
  18. tyea's Avatar
    I have a leather back and have no problems since I received it on Sept 26th.

    Sent from my XT1095 using Tapatalk
    10-04-2014 03:46 PM
  19. gone down south's Avatar
    Really? Wow. My standard black non-maker X says 'Designed and Assembled in the USA' on the back. This is probably due to the Fort Worth Texas plant closing soon, if it still is.
    They seem to have preassembled a bunch of common configurations at origin for the launch period.
    10-04-2014 04:23 PM
  20. cwmont13's Avatar
    It seems like only the moto maker ones are assembled in the USA. My white bamboo one says assembled in (ugh) China.

    Posted via the Android Central App
    Same thing for me. Just picked up one for my Wife in White/Bamboo last Sunday at a local AT&T store. Made in China on the box. Fit and finish is excellent and the phone works perfectly so far. BTW the store had none on display and the salesman said they didn't have any. Showed him on my phone that the AT&T site said they were in Stock there. He went in the back and found one. Don't know why none were on display??

    From the DeathStar using my rooted LG G2
    10-09-2014 05:08 PM
  21. Firedogee's Avatar
    It seems like only the moto maker ones are assembled in the USA. My white bamboo one says assembled in (ugh) China.

    Posted via the Android Central App
    Don't all the parts come from China anyways? It's technically made it China even if it's assembled here (just like most products we buy). LOL
    cwmont13 and dmark44 like this.
    10-09-2014 05:44 PM
  22. kirksucks's Avatar
    i was just at my VZW store and they have a bamboo demo out. It's probably been there since they started carrying it. I noticed the top left corner was lifted slightly and I could press it down about 1/2 a millimeter and it would pop back. easily enough to get a fingernail in there and pull it up if you wanted to. I also noticed on the Football leather that it doesnt appear to be upholstered as in.. the leather wrapped around the plastic back and sealed in. Same with a video I saw with the black leather. It's just a thin layer of material glued to the plastic back piece which is glued to the back of the phone with double sided adhesive.
    01-14-2015 05:47 PM
  23. mikeyalltrade's Avatar
    Hi onthecouchagain
    My Moto x 2014 had a problem with the walnut back peeling. I have found quite a simple fix to this that may well avoid the need to send it back for a replacement. I warmed the affected area with a hair dryer until it was quite "warm" not hot to the touch. This allows to glue that secures the back to become malleable again. I then gently pressed the back until it was correctly "seated" on the phone. I then used two plastic clothes pegs to keep the walnut in position and let the glue become hard again ( about 30mins). This has worked for me and the walnut back has remained correctly seated. I hope this helps you.
    Regards
    Mike.
    01-20-2015 06:52 AM
  24. the_icon12's Avatar
    I had a little peeling on my wood back and sent that in for a leather one. My leather one has been perfect since then.
    01-20-2015 08:06 PM
  25. bowtienick's Avatar
    My second Gen 2 (first sent back for cracked screen - walnut back, no problems) was lifting between the dimple and the lens and around the dimple. Noticeable click when I pressed, heat gun and constant pressure did nothing but it wasn't bad enough to be a concern.

    However, and this might be anecdotal, I was using mineral oil to condition the wood last night and this morning the issue seems moot...everything is flush?!? Could the oil have given the wood the pliability it needed from the factory?

    Anyway, something to try before sending it in for a replacement and dealing with all that bs. At the very least, it does the wood some good.
    01-21-2015 08:29 AM
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