1. Green_Laser's Avatar
    Sent wife's new X a picture I took (with my new x) via mms (I sent through hangouts she received thru vzw msgs app)

    Wife's phone shows it very grainy, much lower quality while my phone shows it very sharp and clear

    Tried other way around, sent a picture from her phone (vzw msgs) to my phone (received in hangout), Dame situation, a picture she took and sent on her phone is great quality, though the one sent through the network gets beat-up somehow.

    Any ideas, settings I may be missing out on?

    Try it.

    Also had cousin with iPhone send pic via mms and it looks beat-up in quality too.

    Any ideas?
    10-21-2014 09:04 AM
  2. ekoulak's Avatar
    I can confirm this but I think its hangouts related rather than the fault of the moto x. I had the same issue with note 3 and original moto x as well as the 2014 moto x

    Posted via the Android Central App
    Green_Laser likes this.
    10-21-2014 09:40 AM
  3. Green_Laser's Avatar
    I can confirm this but I think its hangouts related rather than the fault of the moto x. I had the same issue with note 3 and original moto x as well as the 2014 moto x

    Posted via the Android Central App
    Thanks, so you are saying when I send out pics using hangouts app (for mms), hangout lowers quality when sending?
    And then when msgs with pics come in via hangouts the pics also are reduced?

    So strange.

    I need to see if I set Verizon msgs as default, send and receive to/from my wife if also happens.
    10-21-2014 10:01 AM
  4. Robisan's Avatar
    @Green_Laser Any problems with Verizon msgs integrating with the Moto voice and notification apps? Thx.
    10-21-2014 10:40 AM
  5. BlueBlazer60's Avatar
    Is there degrading of the picture properties? Should not be but who knows. The file size, dpi, and jpg compression value on the received picture should match the original? If not some where in the process the picture was degraded. Finding what if anything changed might give a clue as to where and why?
    Green_Laser likes this.
    10-21-2014 11:09 AM
  6. Chase Lilly's Avatar
    I can confirm this but I think its hangouts related rather than the fault of the moto x. I had the same issue with note 3 and original moto x as well as the 2014 moto x

    Posted via the Android Central App
    I use hangouts and don't have this problem on my 2013 Moto X. I receive photos form iPhone users too with no issue. I don't know anyone on Verizon though.
    Green_Laser likes this.
    10-21-2014 11:20 AM
  7. Green_Laser's Avatar
    @Green_Laser Any problems with Verizon msgs integrating with the Moto voice and notification apps? Thx.
    Not that I'm aware of.
    I believe wife who has vzw msgs set as default sent me a text with no problems.
    Robisan likes this.
    10-21-2014 11:40 AM
  8. Green_Laser's Avatar
    Is there degrading of the picture properties? Should not be but who knows. The file size, dpi, and jpg compression value on the received picture should match the original? If not some where in the process the picture was degraded. Finding what if anything changed might give a clue as to where and why?
    Thanks, I should definitely run both pics through an EXIF viewer and compare. I'll do later
    10-21-2014 11:41 AM
  9. AfroPope's Avatar
    Bumping. I've been having the same issue for a couple of weeks. Incoming MMS are maxed out at about 30kb. Same problem whether I use Messenger, hangouts, stock MMS, or Verizon messenger. Happens whether the photo I'm being sent is taken with an iPhone or an Android (a friend with a Note 4 has particularly crappy-looking photos).

    Anyone have any idea what's going on?
    03-24-2015 03:23 PM

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