1. cgardnervt's Avatar
    Folks,

    Does anyone here have any experience with the advance exchange process? The Ebony wood backing was peeling so I contacted Moto. They took my CC info and said they would hold about $100 (Fair enough) until I send the old device back. I have an RMA number as well. How long until I see some shipping info? Its an Advanced exchange. So I think they just send me what I ordered off of Moto maker. In any case with the reordering of wood did that fix most peoples peeling issue?

    Thanks for any info!
    10-28-2014 06:25 AM
  2. cgardnervt's Avatar
    /bump.

    No one ever done this before? :P
    10-28-2014 04:32 PM
  3. BizzyGeek's Avatar
    Assuming it's the same as the 2013, yeah they just send you the new one and you take the old one back to fedex once you get the new one. Simple as pie.
    cgardnervt likes this.
    10-29-2014 07:13 PM
  4. cgardnervt's Avatar
    Assuming it's the same as the 2013, yeah they just send you the new one and you take the old one back to fedex once you get the new one. Simple as pie.
    Thanks!

    Sent From My Nexus 7
    10-30-2014 02:09 AM
  5. anon(464338)'s Avatar
    I just received mine. The wood back is tight as a drum. I contacted them though because it rattles pretty bad around the sim tray. They will send a new one. I'm actually debating if its too wide of a phone for my smallish hands though.

    Posted via the Android Central App
    cgardnervt likes this.
    10-30-2014 05:26 AM
  6. kicko's Avatar
    I had the same issue, my replacement was much better.

    Posted via the Android Central App
    cgardnervt likes this.
    10-30-2014 10:14 AM
  7. cgardnervt's Avatar
    Thank you guys!
    10-30-2014 10:51 AM
  8. cgardnervt's Avatar
    I just received mine. The wood back is tight as a drum. I contacted them though because it rattles pretty bad around the sim tray. They will send a new one. I'm actually debating if its too wide of a phone for my smallish hands though.

    Posted via the Android Central App
    Fits m hand just right! What else would you get in place of it?
    10-30-2014 11:39 AM
  9. anon(464338)'s Avatar
    Fits m hand just right! What else would you get in place of it?
    Well I had a first gen moto x and the size really was great. I bought a z3c for the size and It really surprised me on how smooth is ran and the functions. I sold it to see if I'd like the new gen Moto x as much as the old one but
    it's just too wide and isn't as pleasing to use for me. I just pre ordered a new white sony xperia z3 compact through the US site and I'm returning the Moto. When it came down to it, with the battery life, dedicated camera button, camera itself, waterproofing and the fast processor, along with the size for my hand and pocket, it's the phone for me. I'll be happy with it.
    cgardnervt likes this.
    10-30-2014 12:15 PM
  10. cgardnervt's Avatar
    Well I had a first gen moto x and the size really was great. I bought a z3c for the size and It really surprised me on how smooth is ran and the functions. I sold it to see if I'd like the new gen Moto x as much as the old one but
    it's just too wide and isn't as pleasing to use for me. I just pre ordered a new white sony xperia z3 compact through the US site and I'm returning the Moto. When it came down to it, with the battery life, dedicated camera button, camera itself, waterproofing and the fast processor, along with the size for my hand and pocket, it's the phone for me. I'll be happy with it.
    Well I wish you the best of luck!
    anon(464338) likes this.
    10-30-2014 02:58 PM

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