1. harrisondisc's Avatar
    Here are correct instructions for booting to recovery when on Lollipop. I dug out the change in step 5 from another thread, I believe was the PE Lollipop update one...not sure who to give the credit to, but either way here it is.

    1. With the phone powered off,*press*the*VOL*DOWN KEY*for 2-3 seconds then*POWER*key then release.

    2. The device will display*different BOOT*OPTIONS

    3. Use the*VOL DOWN*Key to SCROLL to*Recovery*and*VOL UPKey to select

    Tip: If the device reboots, you may have*waited to long to make a selection, you*will need to begin the process again.*

    4. The device will display*the*Motorola logo and then*the*Android in distress*( logo with Exclamation mark)

    5. Press and hold thePOWERkey for 2-3 seconds.*While still holding*thePOWERkey*tap and release theVOL UPkey

    Tip: You can*try this step, holding the phone in landscape. If you are*stuck on step 6, try a*force reboot by pressing the Power key and Vol Down key, and start the process again.

    6. The device will display additional menu options (Text will appear inBLUE)*

    7. Use the*VOL DOWN*Key to scroll to wipe cache partition*and thePOWER*Key to select*this*option

    8.*The device will then perform*the partition wipe
    11-24-2014 02:59 PM
  2. Javier P's Avatar
    (Edit: to avoid confusion. Motorola changed the method to wipe the cache partition. For phones updated to Lollipop, Harrison steps in the previous post are the correct ones. The next instructions still work just for kitkat).


    These are Motorola instructions. Landscape orientation in step 5 can make a difference.

    1. With the phone powered off,*press*the*VOL*DOWN KEY*for 2-3 seconds then*POWER*key then release.

    2. The device will display*different BOOT*OPTIONS

    3. Use the*VOL DOWN*Key to SCROLL to*Recovery*and*VOL UPKey to select

    Tip: If the device reboots, you may have*waited to long to make a selection, you*will need to begin the process again.*

    4. The device will display*the*Motorola logo and then*the*Android in distress*( logo with Exclamation mark)

    5. Press and hold the*VOL UP*key for*10-15 seconds.*While still holding*the*VOL UP*key*tap and release the*POWER*key

    Tip: You can*try this step, holding the phone in landscape. If you are*stuck on step 6, try a*force reboot by pressing the Power key and Vol Down key, and start the process again.

    6. The device will display additional menu options (Text will appear inBLUE)*

    7. Use the*VOL DOWN*Key to scroll to wipe cache partition*and thePOWER*Key to select*this*option

    8.*The device will then perform*the partition wipe

    9. The device will reboot and start the normal power up sequence

    Posted via the Android Central App
    harrisondisc likes this.
    11-24-2014 03:16 PM
  3. harrisondisc's Avatar
    Yup. But they are wrong!!!!

    Step 5 has the buttons reversed, and the seconds are way off. Hold down power, for like 2-3, then press and release vol up.

    I found that digging in a thread after I posted my thread.
    Will6371, benrk and brekfest like this.
    11-24-2014 03:28 PM
  4. Javier P's Avatar
    Have you updated to lollipop or still kitkat?

    Posted via the Android Central App
    11-24-2014 03:43 PM
  5. harrisondisc's Avatar
    I updated to lollipop. I wanted to wipe cache partition after the update. Couldn't do it with moto's instructions. They are definitely incorrect.
    Javier P, jephanie and sharkita like this.
    11-24-2014 03:50 PM
  6. Javier P's Avatar
    Good to know for future reference.

    Posted via the Android Central App
    harrisondisc likes this.
    11-24-2014 04:41 PM
  7. thefever23's Avatar
    Thanks! I kept trying to do it the old way after the Lollipop update and was getting frustrated.
    harrisondisc likes this.
    11-25-2014 09:26 AM
  8. sharkita's Avatar
    Maybe harrisondisc's instructions should be a sticky? I've copied them for safekeeping, but as soon as Lollipop rolls out to the rest of us, others are going to be looking for this info too.
    Green_Laser and harrisondisc like this.
    11-25-2014 11:55 AM
  9. Golfdriver97's Avatar
    Thread stuck.

    From an AOSP M8
    11-25-2014 11:58 AM
  10. NoYankees44's Avatar
    Yeah I ran into this as well. Had to find the answer on another site. Good sticky

    Sent from my XT1096
    12-01-2014 07:05 PM
  11. natehoy's Avatar
    So just to make it clear (because I kept trying the first set of instructions and failing), the SECOND set of instructions (Javier's) work on my AT&T Moto X 2014 running KitKat. The first set (from harrisondisc) does not. So apparently the "road to recovery" changed with the bootloader that comes with Lollipop.

    Maybe I'm being Captain Obvious, or Private Dunce, but I read the thread originally that Motorola's instructions were wrong for all models and firmwares of the Moto X 2014.
    12-11-2014 08:45 AM
  12. Javier P's Avatar
    Maybe I'm being Captain Obvious, or Private Dunce, but I read the thread originally that Motorola's instructions were wrong for all models and firmwares of the Moto X 2014.
    No, you're not, don't worry.

    Harrison edited completely his original post when he discovered the right process and some later posts became a little out of place.

    As you said, there's just a little difference to do the same after lollipop. With kitkat Motorola's instructions still work.
    harrisondisc likes this.
    12-11-2014 09:42 AM
  13. harrisondisc's Avatar
    So just to make it clear (because I kept trying the first set of instructions and failing), the SECOND set of instructions (Javier's) work on my AT&T Moto X 2014 running KitKat. The first set (from harrisondisc) does not. So apparently the "road to recovery" changed with the bootloader that comes with Lollipop.

    Maybe I'm being Captain Obvious, or Private Dunce, but I read the thread originally that Motorola's instructions were wrong for all models and firmwares of the Moto X 2014.
    Sorry bout that. I tried to make the first post the one you only need to read by editing it, but I guess I didn't even realize the part about being on L happens later in the thread.
    Javier P likes this.
    12-12-2014 06:38 AM
  14. natehoy's Avatar
    Sorry bout that. I tried to make the first post the one you only need to read by editing it, but I guess I didn't even realize the part about being on L happens later in the thread.
    No need to apologize. It's great that the information is out there, and thanks for researching it. I just confuse easily, and figure others might, too.
    harrisondisc likes this.
    12-12-2014 07:19 AM
  15. davidnc's Avatar
    The thread post (post #1) is correct for Lollipop
    Post (#2) is correct for Kit Kat

    just in case people who view this thread in the future get confused over which method to use.

    Sent from my XT1096
    12-13-2014 08:40 AM
  16. YarisT8's Avatar
    Does wiping actually improve speed?
    12-20-2014 09:28 AM
  17. harrisondisc's Avatar
    Does wiping actually improve speed?
    It depends. It improves performance overall by letting the system build a new cache with the new OS version.
    12-20-2014 09:32 AM
  18. Dimon Daemon's Avatar
    Does wiping actually improve speed?
    First of all you may try to wipe only cache (without loosing sensitive data). It will clean app's "trash" from system. Full wipe is a last attempt to improve system stability before changing firmware.
    03-31-2015 02:32 AM
  19. PAC757's Avatar
    Can't get this to work for anything, 2014 Moto X PE on 5.0, step 5 never works, tried everything, this is crazy that getting into recovery is this difficult. Did the steps exactly as posted, nothing just the android guy on his back. If you hold the power button to long the phone turns off. Messed with this for 2 hours, I give up. P.S. I'm definitely not new to working in Android /Google software systems. This is crazy for such a simple thing.

    Posted via the Android Central App
    06-01-2015 01:58 PM
  20. davidnc's Avatar
    Can't get this to work for anything, 2014 Moto X PE on 5.0, step 5 never works, tried everything, this is crazy that getting into recovery is this difficult. Did the steps exactly as posted, nothing just the android guy on his back. If you hold the power button to long the phone turns off. Messed with this for 2 hours, I give up. P.S. I'm definitely not new to working in Android /Google software systems. This is crazy for such a simple thing.

    Posted via the Android Central App
    Its has been about 2 months since I had my Moto X 2014 turned on and it did take me a few times before I got it to work as well.But I finally did after 3 attempts. I was guessing I was out of practice with these steps .I just wanted to post like I said I did get it to work though after about 15 minutes and 3 tries I thought it was kinda odd to .

    Edit: To add When I get to step #5 I press the power button a second or 2 then the Volume lever Up.
    I release the "Volume Up" a second before releasing the Power button.
    It works everytime for me that way .
    Hope it helps
    06-20-2015 07:55 PM
  21. myonlineself's Avatar
    Thank you, right before leaving town my phone was updated to lollipop. One day into my trip nothing but black screen. Spent a full morning trying to do a factory reset until i found your post. It worked and now I'm back in business.
    harrisondisc likes this.
    06-22-2015 01:51 PM
  22. morphodone's Avatar
    This worked for the Moto X 2013 updated to lollipop as well. Thanks!
    dmark44 and harrisondisc like this.
    07-03-2015 11:07 AM
  23. joluladu's Avatar
    Good day. I made such steps which describe and finally after much struggle , I managed activate the menu blue letters. I made the wipe Cache Partition , but still the same . Motorola logo in the signature below .
    I have Moto X 1097 with Android 6.0. And whenever I try to activate the Root, I have problems. I've tried several methods. Thank you, good day. I expect a prompt solution

    Good day.
    Jorge Luis Lakah
    06-06-2016 09:14 AM
  24. Charlone's Avatar
    Hi, I have Android 6.0 and i can't get into recovery mode with any of those steps. Did you change anything to do it? (sorry about my english i'm from Argentina)
    09-14-2016 07:23 AM
  25. Citizen Coyote's Avatar
    I noticed this weekend that the steps have changed slightly since I last did this. Getting the initial boot options menu to appear was the biggest stumbling block, and I ended up rebooting my phone several times before it finally worked. I pushed both volume down and power at the same time and held them for several seconds (probably around 5) then released. The boot options came up pretty quickly. I also had to tell my phone to reboot after it finished wiping the cache, which I didn't recall having to do before.
    11-21-2016 02:45 PM

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