So I got my phone a little over a week ago, and the bamboo back has the dreaded but common peeling/lifting. I called two days ago, and with no hassle, they emailed me a code to order a new one off the moto maker site. I just went to the site they linked me to, entered my code, and configured my phone exactly as before, and it's trying to charge me $25 because I am configuring with a wood back, which I had before?
I called, and after waiting on hold, was told that the $25 is normal, but they would refund it after they got my old phone returned. Have others encountered this? It's just rubbing me the wrong way that I paid off-contract pricing (cyber monday code), got a defective product, and they are charging me to get another with promises over the phone that they will refund it.
Side question, if I get the replacement, does my 14 days to return start over? While I like this phone, I'm not blown away, and my battery life has sucked since after the first day. I'm considering just going back to the 2013 Moto X. So do I just return it now? Or if I get a replacement, will I have a new 14 days?
I called, and after waiting on hold, was told that the $25 is normal, but they would refund it after they got my old phone returned. Have others encountered this? It's just rubbing me the wrong way that I paid off-contract pricing (cyber monday code), got a defective product, and they are charging me to get another with promises over the phone that they will refund it.
Side question, if I get the replacement, does my 14 days to return start over? While I like this phone, I'm not blown away, and my battery life has sucked since after the first day. I'm considering just going back to the 2013 Moto X. So do I just return it now? Or if I get a replacement, will I have a new 14 days?