On my Moto X, when making touch calls, why does my screen go black?

[Rafael Villalpando]

moto x: making touch calls, my screen goes to black

when making a touch call, screen goes black, although call does go thru, i'm unable to hang up or choose options since my screen is black. but if i make a hands-free call (google voice call), screen stays on, motorola had no solutions with software updates or even after a factory reset. very fustrating, has anyone else experienced this?

 

[B. Diddy]

Re: moto x: making touch calls, my screen goes to black

Welcome to Android Central! After the call is finished, does the screen come back on? If so, it sounds like the proximity sensor is malfunctioning, thinking that the phone is up against your ear for the whole call. Check to make sure the proximity sensor isn't blocked by anything (like a dirty screen protector or an ill-fitting case).

 

[Rafael Villalpando]

Re: moto x: making touch calls, my screen goes to black

sent you a pm, i couldn't find the reply button until now