08-13-2017 03:42 PM
26 12
tools
  1. billbrobaggins's Avatar
    I recently purchased the (2014) Moto X for one of my fellow employees. He is an apple fan boy, so when it was his time for an upgrade of course I got him an Android device (with the notion I had 30 days to return if necessary)

    He loves the device, his only gripe has been that he cannot click on phone numbers to dial out directly from the email app or the outlook app. He can however click on phone numbers through his Gmail app and it go straight to the dialer.

    Anybody know a fix for this?

    thanks in advance for your replies! I really want to shut him up about this.
    03-04-2015 05:38 PM
  2. GreenghostUvln's Avatar
    Use Gmail.

    Sent from my T-Mobile Galaxy S4 rockin 5.0.1
    03-04-2015 05:57 PM
  3. billbrobaggins's Avatar
    Use Gmail.

    Sent from my T-Mobile Galaxy S4 rockin 5.0.1
    Nice suggestion! I appreciate the serious thought you must have put into your post.

    Unfortunately we need to load the company email (IMAP) on his phone.

    Posted via the Android Central App
    03-04-2015 10:53 PM
  4. hrrsncrawford's Avatar
    Nice suggestion! I appreciate the serious thought you must have put into your post.

    Unfortunately we need to load the company email (IMAP) on his phone.

    Posted via the Android Central App
    I believe you can use other email accounts in the new gmail app. I already use hotmail in it . Look in the settings ! ๐Ÿ˜Š

    Posted via the Android Central App
    03-04-2015 11:30 PM
  5. GreenghostUvln's Avatar
    I believe you can use other email accounts in the new gmail app. I already use hotmail in it . Look in the settings ! ๐Ÿ˜Š

    Posted via the Android Central App
    Thanks bro hence why I said use Gmail.

    Sent from my T-Mobile Galaxy S4 rockin 5.0.1
    03-04-2015 11:44 PM
  6. Will6371's Avatar
    I use the app 'Mailwise' for my outlook account and it works great plus it syncs my outlook calendar and contacts, something that Gmail didn't do.
    03-05-2015 03:45 AM
  7. billbrobaggins's Avatar
    Thanks bro hence why I said use Gmail.

    Sent from my T-Mobile Galaxy S4 rockin 5.0.1
    You're right, I'm a moron. Didn't know that was an option. Thanks! I apologize for my sarcastic slightly condescending reply.

    Posted via the Android Central App
    03-05-2015 12:03 PM
  8. billbrobaggins's Avatar
    I believe you can use other email accounts in the new gmail app. I already use hotmail in it . Look in the settings !

    Posted via the Android Central App
    You are correct, I set his email up in the Gmail app. It however did not solve the issue. You still cannot press the number and it link to the dialer. Back to the drawing boards I suppose. Anybody have a similar issue or fix for the issue? I'm surprised more people have notice this issue.
    03-06-2015 12:11 PM
  9. sungscow's Avatar
    blame apple
    03-06-2015 01:04 PM
  10. Danv1369's Avatar
    Until you find a more suitable answer you can long press on the phone number to copy and then paste it into the dialer.
    03-06-2015 04:27 PM
  11. billbrobaggins's Avatar
    anybody?
    03-09-2015 12:52 PM
  12. raptir's Avatar
    That's odd. What is the format of the phone number? I just tested ###-###-#### and that was clickable through to the dialer for me.
    03-09-2015 04:20 PM
  13. billbrobaggins's Avatar
    That's odd. What is the format of the phone number? I just tested ###-###-#### and that was clickable through to the dialer for me.
    I dont think it matters, whether its xxx-xxx-xxxx or xxxxxxxxxx or (xxx) xxx xxxx my Note 4 is always able to port the click to the dialer. No luck so far. I am rather surprised that more Moto X owners aren't able to figure this one out?? Either that or they don't care, lol
    03-11-2015 03:37 PM
  14. raptir's Avatar
    I dont think it matters, whether its xxx-xxx-xxxx or xxxxxxxxxx or (xxx) xxx xxxx my Note 4 is always able to port the click to the dialer. No luck so far. I am rather surprised that more Moto X owners aren't able to figure this one out?? Either that or they don't care, lol
    Or, as I already said, they are not seeing the behavior you're seeing. I just tested every US number format I can think of and it provides a link that opens in the dialer for every single one.
    03-13-2015 10:10 AM
  15. smrdroid's Avatar
    Or, as I already said, they are not seeing the behavior you're seeing. I just tested every US number format I can think of and it provides a link that opens in the dialer for every single one.
    I have same issue; no auto dial on most numbers in email or websites. Use to work just fine on my Droid Razr Maxx HD (running KitKat and JB), Could it be that Lollipop doesn't support it?
    03-15-2015 11:30 AM
  16. mrjspeed's Avatar
    Same issue for me. Can't click numbers in emails using GMail app or Outlook app. Are we saying other Moto X users have the numbers working in GMail?

    I'm on Android 5.0
    03-15-2015 11:59 AM
  17. billbrobaggins's Avatar
    I have same issue; no auto dial on most numbers in email or websites. Use to work just fine on my Droid Razr Maxx HD (running KitKat and JB), Could it be that Lollipop doesn't support it?
    I highly doubt it has something to do with lollipop. Didn't have this problem when I had a turbo. Don't have the issue at all with my note 4

    Posted via the Android Central App
    03-15-2015 06:13 PM
  18. raptir's Avatar
    Same issue for me. Can't click numbers in emails using GMail app or Outlook app. Are we saying other Moto X users have the numbers working in GMail?

    I'm on Android 5.0
    I'm on stock 5.0 on my Moto X Pure Edition and I can click numbers in the Gmail app. Now, I do use a gmail account, not IMAP. Could that have something to do with it? Since I imagine you all have Google accounts for your Android phones, could you test it using your gmail address and see if you can click the link in that case?

    Edit: I will say, I do see issues on some websites. It's about 50/50 as to websites that work and those that don't. Basically, if they properly use the tel HTML tags then it will work, but if it's just a phone number in plain text on a website it will not. In gmail though even plain text e-mails come through with the phone number working for me.
    03-16-2015 09:55 AM
  19. mrjspeed's Avatar
    could you test it using your gmail address and see if you can click the link in that case?
    I tried sending myself a plain-text email using Gmail and it didn't work. It doesn't work in the gmail app with my Outlook, Yahoo, or Gmail accounts. Stock 5.0 Moto X Pure Edition. It also doesn't work in Outlook. I've looked through a few emails from companies and no highlighting, but I haven't tested the tel tagging myself.

    Hmmm this is vexing. Why the different user experience? I hunted for a setting and couldn't find it.
    03-16-2015 10:16 AM
  20. raptir's Avatar
    I tried sending myself a plain-text email using Gmail and it didn't work. It doesn't work in the gmail app with my Outlook, Yahoo, or Gmail accounts. Stock 5.0 Moto X Pure Edition. It also doesn't work in Outlook. I've looked through a few emails from companies and no highlighting, but I haven't tested the tel tagging myself.

    Hmmm this is vexing. Why the different user experience? I hunted for a setting and couldn't find it.
    Hm. So you sent it from Gmail to Gmail? I've tried from one Gmail account to another and from MS Exchange in Outlook 2010 on the desktop to Gmail and I end up with a clickable link in both cases. In both cases I just typed the phone number (didn't do any linking). And I do not see any options in the Gmail app.
    03-16-2015 10:37 AM
  21. billbrobaggins's Avatar
    I'm on stock 5.0 on my Moto X Pure Edition and I can click numbers in the Gmail app. Now, I do use a gmail account, not IMAP. Could that have something to do with it? Since I imagine you all have Google accounts for your Android phones, could you test it using your gmail address and see if you can click the link in that case?

    Edit: I will say, I do see issues on some websites. It's about 50/50 as to websites that work and those that don't. Basically, if they properly use the tel HTML tags then it will work, but if it's just a phone number in plain text on a website it will not. In gmail though even plain text e-mails come through with the phone number working for me.
    He can click numbers on his gmail.com email just not our companies IMAP ported through Gmail, seems like there should be a simple fix
    03-16-2015 12:38 PM
  22. raptir's Avatar
    He can click numbers on his gmail.com email just not our companies IMAP ported through Gmail, seems like there should be a simple fix
    Well, that seems like something Gmail is doing on the server side then, possibly to avoid a patent issue with doing it on the device.
    03-16-2015 04:48 PM
  23. billbrobaggins's Avatar
    Well, that seems like something Gmail is doing on the server side then, possibly to avoid a patent issue with doing it on the device.
    The confusing part is that i ported my IMAP through gmail on my note 4 and im able to click on the numbers
    03-17-2015 07:49 AM
  24. raptir's Avatar
    Maybe Samsung does something at the system level while Motorola doesn't?
    03-17-2015 09:16 AM
  25. Lilo L's Avatar
    I hope this helps somebody, but I'm on lollipop and I noticed that if you double tap a phone number it will in fact open up and call out even though it is not a link. This works for my outlook app. I haven't tested it on any other email app.
    12-21-2015 02:59 PM
26 12

Similar Threads

  1. Apps not connecting to Internet even with Wifi on??
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 03-16-2015, 10:23 PM
  2. Love this phone
    By wizard87#AC in forum Motorola Droid Turbo
    Replies: 22
    Last Post: 03-11-2015, 09:31 PM
  3. Replies: 1
    Last Post: 03-06-2015, 07:51 PM
  4. How do I retain old email when migrating to a new server?
    By AC Question in forum Ask a Question
    Replies: 3
    Last Post: 03-06-2015, 06:16 PM
  5. Verizon Preorders of the Galaxy S6 will start April 1
    By smooth4lyfe in forum Samsung Galaxy S6
    Replies: 3
    Last Post: 03-06-2015, 01:47 PM
LINK TO POST COPIED TO CLIPBOARD