1. KennyJohnson's Avatar
    I cannot listen to my prime music library or watch my video library on the Moto X 2015? Anyone else having this issue?
    05-09-2015 10:09 PM
  2. srkmagnus's Avatar
    I cannot listen to my prime music library or watch my video library on the Moto X 2015? Anyone else having this issue?
    Is the problem still occurring? I would suggest clearing cache of the application and see if that helps. If not, then give it a few more hours and see if it's a network problem on their end and if it's fixed soon. Keep us posted.
    05-09-2015 11:16 PM
  3. 78racing's Avatar
    According to the App Store, I get a message saying it is not even compatible with my brand new moto x??


    Sent from my iPad using Tapatalk HD
    05-10-2015 06:02 AM
  4. KennyJohnson's Avatar
    It's the same error it get. It was working until recently. Instant Video is the same way.

    Posted via the Android Central App
    05-10-2015 08:25 AM
  5. pranaferox's Avatar
    I've been having an issue for a month or so where my entire library would disappear from the app. I could fix it by uninstalling it from my phone and re-downloading it from the play store. Tried to do the same thing today and it now says that it isn't compatible with my device and I am unable to download it.

    What the hell?
    05-11-2015 05:03 PM
  6. 78racing's Avatar
    Solved this for the most part, The Amazon Music with Prime app is only available at the Amazon app store. I went there downloaded and all is good, if you are having issues with the app maybe try clearing cache or uninstall the app and then turn phone off then on and reinstall from Amazon.
    05-13-2015 04:46 AM
  7. thunderup's Avatar
    Hopefully this fixes the issues I've been having with Prime Music, too. Lately my custom playlists have been showing 0 songs unless I log out of the app and log back in. I now see the version I had installed from the Play store is no longer compatible with the Moto X. I uninstalled that one and installed the one from the Amazon App Store. The version from Amazon is 4.4.2, the version from the Play Store is 4.4.4.
    05-13-2015 12:52 PM
  8. thunderup's Avatar
    Welp, no such luck. Uninstalling and installing the Amazon version didn't fix the issue. Just opened the app and it says my playlists are empty.
    05-13-2015 07:12 PM
  9. KennyJohnson's Avatar
    Hopefully this fixes the issues I've been having with Prime Music, too. Lately my custom playlists have been showing 0 songs unless I log out of the app and log back in. I now see the version I had installed from the Play store is no longer compatible with the Moto X. I uninstalled that one and installed the one from the Amazon App Store. The version from Amazon is 4.4.2, the version from the Play Store is 4.4.4.
    Doesn't work for me at all.

    Posted via the Android Central App
    05-15-2015 04:17 PM
  10. thunderup's Avatar
    Doesn't work for me at all.

    Posted via the Android Central App
    Well, it works for me, kind of. It will play music fine, but it doesn't retain the songs in my custom playlist. Using the app on my Nvidia Shield, all my songs are there so it's obviously a compatibility issue with the Moto X.
    05-15-2015 06:55 PM
  11. Robisan's Avatar
    I frequently have to log out and log back in because the app won't retain or update my music library.
    05-15-2015 08:16 PM
  12. Ras6's Avatar
    All amazon apps now must be downloaded from the "amazon underground" app. Go to Amazon.com/select "Amazon Underground"/ follow the prompts...all will work flawlessy. Prime Music, Fire TV Stick, Fire TV apps. 6.0 works fantastic.
    If you use "Play Store" they will not operate as they should. You must turn on your Android device to accept third party apps.
    ENJOY
    07-09-2016 07:30 PM

Similar Threads

  1. Why can't I hear callers and only works on speaker?
    By AC Question in forum General Help and How To
    Replies: 1
    Last Post: 05-10-2015, 01:11 AM
  2. Replies: 1
    Last Post: 05-10-2015, 01:10 AM
  3. Samsung S4 Lollipop 5.0 problems, why isn't Touch Whiz working?
    By AC Question in forum Android 5.0 Lollipop
    Replies: 2
    Last Post: 05-10-2015, 12:01 AM
  4. Is there a watch that has Audible and can Endomondo?
    By markyoung04 in forum General Help and How To
    Replies: 0
    Last Post: 05-09-2015, 10:43 PM
  5. Replies: 1
    Last Post: 05-09-2015, 09:49 PM
LINK TO POST COPIED TO CLIPBOARD