1. robotics5000's Avatar
    Hi,

    A few hours ago, I found that an app called CQATest appeared on my Moto X (Android Marshmallow 6.0) suddenly. I wasn't doing anything to my phone.

    The appearance of the app has come with several bugs: the notification drawer doesn't open fully. The home button does not work. Google Now does not work. When booting up the phone/unlocking it, the lock screen is always skipped. All my previous settings/preferences have all been erased. These are just some of the many bugs, and I suspect that the phone has entered into a weird mode. I can't even factory reset (it doesn't allow me, no matter what I do).

    How do I revert back to the original "mode" of the phone? This happened really randomly, so I have no idea what's going on...
    I am really dependent on my phone, and I hope to find a fix very fast. Any suggestions help!

    Thanks so much!
    01-04-2016 11:42 PM
  2. NucleBAH's Avatar
    A few things:
    Can you stop or disable CQAtest? I have it on my moto g and it doesn't cause any problems.
    Have you tried clearing the cache on your phone via recovery? If not try that. It may stop the issues.
    If that doesn't work you will probably have to factory reset the phone, however the new backup service in 6.0 should allow you to restore the phone to how it was prior to the reset.

    Posted via the Android Central App
    01-05-2016 07:48 AM
  3. nickname303's Avatar
    A few things:
    Can you stop or disable CQAtest? I have it on my moto g and it doesn't cause any problems.
    Have you tried clearing the cache on your phone via recovery? If not try that. It may stop the issues.
    If that doesn't work you will probably have to factory reset the phone, however the new backup service in 6.0 should allow you to restore the phone to how it was prior to the reset.

    Posted via the Android Central App
    What's this new back up service in Marshmallow?

    Posted via the Android Central App
    01-05-2016 02:14 PM
  4. Danv1369's Avatar
    CQATest should be a hidden item used for motorola diagnostics. Is it appearing in your app drawer like a normal app? It does not appear in my app drawer but does appear under the app list in the system menu. There are a couple ways to run this app to see the menu. Were you doing anything to your phone like trying to access hidden menus or anything else of the sort?

    You can try to get into the app list in the system menu and try disabling it and restarting the phone or try to go into the recovery mode to do a factory reset. Follow these steps:
    Press and hold Volume Down and Power for three seconds and then let go
    Select Recovery (use Volume Down to scroll and Volume Up to select)
    When you see the Android robot lying down, press and hold Power and press and release Volume Up
    Select Wipe Data / Factory Reset by navigating with the volume buttons and selecting with the Power button
    Select Yes - Delete All User Data
    Select Reboot System Now

    Good luck
    01-05-2016 02:41 PM
  5. NucleBAH's Avatar
    I've not used MM apart from 10 minutes on my brothers nexus 7 and a few minutes on a nexus 5x in a store but if I am not mistaken it is an actual backup system which works.

    Posted via the Android Central App
    01-05-2016 07:52 PM
  6. Doug Finlay's Avatar
    CQATest should be a hidden item used for motorola diagnostics. Is it appearing in your app drawer like a normal app? It does not appear in my app drawer but does appear under the app list in the system menu. There are a couple ways to run this app to see the menu. Were you doing anything to your phone like trying to access hidden menus or anything else of the sort?

    You can try to get into the app list in the system menu and try disabling it and restarting the phone or try to go into the recovery mode to do a factory reset. Follow these steps:
    Press and hold Volume Down and Power for three seconds and then let go
    Select Recovery (use Volume Down to scroll and Volume Up to select)
    When you see the Android robot lying down, press and hold Power and press and release Volume Up
    Select Wipe Data / Factory Reset by navigating with the volume buttons and selecting with the Power button
    Select Yes - Delete All User Data
    Select Reboot System Now

    Good luck
    I have had the same marshmallow issues and you CANNOT system reset in the usual ways. It does not highlight the reset button and system recovery does not work either. I had to go into my tablet and via the android remote app I reset to factory and started my Moto G gen 2 afresh.
    05-03-2016 06:51 AM
  7. Doug Finlay's Avatar
    I had this. The app is fine, it's marshmallow that is the issue. You'll have to go into another device you have and remotely reset your gen 2 like I did via the Google remote app.
    05-03-2016 06:55 AM
  8. 123456alphi123456's Avatar
    Hi,

    A few hours ago, I found that an app called CQATest appeared on my Moto X (Android Marshmallow 6.0) suddenly. I wasn't doing anything to my phone.

    The appearance of the app has come with several bugs: the notification drawer doesn't open fully. The home button does not work. Google Now does not work. When booting up the phone/unlocking it, the lock screen is always skipped. All my previous settings/preferences have all been erased. These are just some of the many bugs, and I suspect that the phone has entered into a weird mode. I can't even factory reset (it doesn't allow me, no matter what I do).

    How do I revert back to the original "mode" of the phone? This happened really randomly, so I have no idea what's going on...
    I am really dependent on my phone, and I hope to find a fix very fast. Any suggestions help!

    Thanks so much!
    Hi

    Word to word this exact thing happened to me. Have you solved it? If so could you tell me what you did!

    Thanls
    05-18-2016 12:52 PM
  9. itbedave's Avatar
    I know this is an older thread, but I wanted to report that following the Marshmallow update to my Droid Turbo 2 a few weeks ago, my phone had become noticeable unstable and laggy. It was non responsive sometimes, rebooted itself several times a day, tapping notifications would take forever to launch the app to respond...etc. I did some Googling to see if others were having similar issues, and found this thread. I immediately found and disabled CQATest. Guess what? I got my phone back! No more lag or instability!

    So I really DO believe it's not Marshmallow but this app causing an issue. I'll monitor to see if it tries to re-enable itself over the next few days. Hope this helps others!
    05-26-2016 04:14 PM
  10. Thijs Enden's Avatar
    Hi all, I had the exact same problem, but for me it helped to just remove the simcard en put it back in again... Now I don't seem to have any problems anymore!
    07-17-2016 07:08 AM
  11. Gopi Raju's Avatar
    Cqa test app opearing my phone
    03-23-2017 06:50 AM

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