1. AC Question's Avatar
    Hi everyone,
    I have a Moto X 2014. I ran it out of battery a few hours ago (My phone suddenly shuts off now, not the shut down stage. Probably because it was "refurbished" and never got the battery checked) and now upon returning it to a state of full charge it still wont load the GUI. It will load the "peak" screen (time and unlock) and also the power off screen when you hold the power button but it wont actually unlock (never allows file access in windows) or load any GUI past those 2 examples. I can call it, ring it, and load the camera screen and turn the flashlight on but it doesnt respond to touch in camera, so I have no way of getting it to the home screen. I have already tried booting it in recovery to no avail. I am wondering if there is any way I can recover my data off of it (pictures mainly) as I dont back it up (I know, stupid but I filled up my Google Drive already and normally back my phones up, and this one is only a month old so I never expected it to fail). If anyone has any ideas on how to get data off it I would greatly appreciate it, Thanks
    04-24-2016 11:35 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you unable to boot into Recovery at all? Did you follow these steps? https://motorola-global-portal.custh...p/30,6720,9197
    04-25-2016 02:36 AM
  3. jmar896's Avatar
    I was able to get it into recovery and wipe the catch to no avail. Sorry, should of clarified that before. Yes, I followed those steps and the GUI still did not load.
    04-25-2016 08:00 AM
  4. B. Diddy's Avatar
    How about Safe Mode? https://motorola-global-portal.custh...kw/safe%20mode
    04-25-2016 06:56 PM

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