12-04-2015 12:27 PM
51 123
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  1. bigbuc's Avatar
    It's a warranty, not insurance. Your homeowners insurance likely covers lost/stolen.

    Posted via the Android Central App
    thanks, but that was kind of my point to Riccardo there. I just wanted him to clarify, the dreaded and hateful phrase, "who's 'they'?" without saying that.
    I think we're going to get the moto extended coverage. then just use the included bumper. my wife's tougher in her phone than I am. we own a ranch with cattle so we wear steel toed boots ourselves. a ton of bull (the real kind) can toss my fat arse about 10 feet in the air just playing. a fist between the eyes gets their attention but doesn't hurt then, they **** heads for fun... I'm a real cowpuncher. hat and cattle.
    312MotoGus and dmark44 like this.
    09-04-2015 10:36 AM
  2. thejesse's Avatar
    thanks, but that was kind of my point to Riccardo there. I just wanted him to clarify, the dreaded and hateful phrase, "who's 'they'?" without saying that.
    I think we're going to get the moto extended coverage. then just use the included bumper. my wife's tougher in her phone than I am. we own a ranch with cattle so we wear steel toed boots ourselves. a ton of bull (the real kind) can toss my fat arse about 10 feet in the air just playing. a fist between the eyes gets their attention but doesn't hurt then, they **** heads for fun... I'm a real cowpuncher. hat and cattle.
    I follow you now. I misunderstood "who doesn't have lost/stolen coverage."
    Also, I would not recommend punching a bull in the head. Good way to get a broken hand.

    Posted via the Android Central App
    bigbuc likes this.
    09-04-2015 11:42 AM
  3. linuxmel's Avatar
    "Moto Care Accident Protection coverage offers you piece of mind for when life happens.

    Two years of coverage including:

    - up to 3 claims with a low deductible
    - no shipping costs or hidden fees
    - accidental damage
    - extended mechanical coverage"

    I believe the deductible is $35.00

    Posted via the Android Central App
    How can you get a warranty if you buy from Amazon?

    Posted via the Android Central App
    thejesse likes this.
    09-10-2015 10:48 PM
  4. Tom in Bristol's Avatar
    How can you get a warranty if you buy from Amazon?

    Posted via the Android Central App
    Moto has confirmed that units bought through Amazon or Best Buy can get Moto Care coverage (NOTE: Must be purchased within 30 days & may require copy of Proof of Purchase, for the date).

    Here's the link to Moto Care (since I was signed in it may come up as a OG MOTO X)

    https://motorola-global-portal.custhelp.com/app/home/

    Once on the site go to the Get Help tab and scroll down to the last item "Moto Care Accident Protection"

    It's likely that you'll have to register with Moto (with IMEI, etc) but that also gets you started to join the Motorola Feedback Network if you'd be interested in future Soak Test participation...remember, M is coming!
    09-11-2015 11:06 AM
  5. anthony2558's Avatar
    Don't forget if you have to go through Moto for a WARRANTY replacement of any kind they charge you a $25 processing fee. It's a total bull crap fee but you will have to pay it if you want another phone. In addition to that if you want them to send you out a device before you send yours back they make you give them a credit card and they place a hold for $500 plus tax on the card until you send the device back...
    This is for a warranty claim only. Not if you have insurance.

    Posted via the Android Central App
    09-13-2015 09:03 PM
  6. VoltaicShock's Avatar
    Here it is straight from MotoMaker website after adding a device to your cart.

    How does Moto Care work?-motocare.png
    09-14-2015 01:52 PM
  7. 312MotoGus's Avatar
    So how would this work with Moto Maker? They send you a code for checkout? Would delivery be expedited?
    09-14-2015 03:17 PM
  8. Vaffanculo403's Avatar
    I"m going to go on record saying that Moto Care is one of the main reasons I chose not to go with the new Moto X Style. I ave the 2014 Moto X and BlueTooth stopped working during the initial 1 year warranty period. They would not replace it without me paying them to send me a device in advance. So basically their **** effed up and I have to pay them to send me a new device. Yes it's "only $25" but still i don't believe that I should have to pay a company to replace a product they produced that is defective. Just sayin...
    10-08-2015 11:11 AM
  9. Vaffanculo403's Avatar
    So how would this work with Moto Maker? They send you a code for checkout? Would delivery be expedited?
    They will send you the exact same phone you ordered originally. You have two options...

    1. pay $25 and they send you a device prior to you sending in your defective device. They hold $500 against your credit card and release it once your defective device is returned.

    2. Send in your defective device and once they receive it they will send you another device just like it. This option is free (unless you have to pay the deductible or the broken device) but you are without a phone for 1-2 weeks at a minimum.

    IMHO Moto Care sucks!
    10-08-2015 11:15 AM
  10. Vaffanculo403's Avatar
    This is for a warranty claim only. Not if you have insurance.

    Posted via the Android Central App
    Yes but moto Care extends the warranty by an additional year and my grip is about paying $25 to get a replacement for a device that is defective though no fault of my own. that would be like your car dealership charging you a shop charge every time you brought you car in for service which is included in the manufacturer's warranty...
    10-08-2015 11:17 AM
  11. Ryaan Johnson's Avatar
    Don't forget if you have to go through Moto for a WARRANTY replacement of any kind they charge you a $25 processing fee. It's a total bull crap fee but you will have to pay it if you want another phone. In addition to that if you want them to send you out a device before you send yours back they make you give them a credit card and they place a hold for $500 plus tax on the card until you send the device back...
    I was never charged a processing fee when I sent mine back to get a different one

    Posted via the Android Central App
    10-08-2015 12:50 PM
  12. Vaffanculo403's Avatar
    How does Moto Care work?-5b0b753645bf8b4d.jpg

    If you send it back first and wait for them to send you a new one there's no fee. However that can take 10 days to 2 weeks. If you want them to send you a device before you send yours in they charge you $25 plus they put a hold on your credit card for $500 until they receive your defective device back.
    VoltaicShock likes this.
    10-09-2015 08:10 AM
  13. cwise222's Avatar
    They didn't put a $500 hold on my card. It was $25 for the advanced exchange and the hold itself was only $99. Though it's been a week since I put in for my advanced exchange and have gotten nothing other then a confirmation email so I don't know if something has gone wrong.
    10-09-2015 09:18 AM
  14. Vaffanculo403's Avatar
    Moto's return/exchange/warranty policy is the sole reason I will not be buying the new Moto X
    10-09-2015 03:32 PM
  15. VoltaicShock's Avatar
    Moto's return/exchange/warranty policy is the sole reason I will not be buying the new Moto X
    Isn't this how most of these warranty's work? I remember when I had to return my Nexus 5. They put a hold on my card until they received the device then they released it.
    10-09-2015 03:46 PM
  16. cwise222's Avatar
    Isn't this how most of these warranty's work? I remember when I had to return my Nexus 5. They put a hold on my card until they received the device then they released it.
    Pretty much every single electronics company does it this way. The company I work for will, depending on the product, require holds that push $1,000. That's why I was so shocked the hold for my Pure was only $99.
    dmark44 likes this.
    10-09-2015 04:49 PM
  17. cwise222's Avatar
    As a side note, for anyone doing an advanced exchange do not set it up with the form online. Do it via web chat or call Moto. Since the Pure is brand new and the chance they have your phone in the 'like new' inventory is pretty much zero your RMA will just stall out in the system. Set up an exchange, even warranty one, with a live agent and get a code to have a new Moto X built and sent out. That seems to be the only way to get anything done.

    Logic would dictate that the RMA system would know there is no inventory to send out under RMA and just send out a new one but nope, the RMA will just sit in the system until it auto cancels. Moto customer support will give you zero info as you have to contact one specific dept. that is...difficult to get a hold of. As I have learned the RMA process for a just released phone that Moto has in place is a mess.
    dmark44 likes this.
    10-09-2015 10:18 PM
  18. Vaffanculo403's Avatar
    Isn't this how most of these warranty's work? I remember when I had to return my Nexus 5. They put a hold on my card until they received the device then they released it.
    To be clear I'm OK with the hold. I'm not OK with paying for them to send me a device prior to me sending the defective one back in for a WARRANTY issue. Again that would be like your car dealership charging you for a rental car because your transmission went while your car is covered under the factory warranty.
    10-09-2015 11:00 PM
  19. Ntchwaidumela's Avatar
    How much does moto care cost up front?
    I believe it's $49.95. Check the Motorola site to make sure.

    Posted via Android Central App
    11-02-2015 03:43 PM
  20. dmark44's Avatar
    Moto care for X Pure

    $49.95 for 15 months
    $79.95 for 24 months
    11-02-2015 04:25 PM
  21. KWKSLVR's Avatar
    I have a whole stack of used cell phones laying around. I recommend keeping an old device if you're prone to breakage. Honestly, that's an anomaly to me. I've never had an issue not destroying phones and I've never paid for a warranty.

    I'm holding on to my 2013 as a spare. I have an old Galaxy Nexus and a Samsung Vibrant laying around too if need be. There's no sense in getting worked up. It is what it is.

    Posted via the Android Central App
    11-03-2015 10:36 PM
  22. PeltFrelken's Avatar
    Has anyone ever bought the Motorola insurance and had to use it for accidental damage?

    Posted via the Android Central App
    11-15-2015 08:54 PM
  23. thejesse's Avatar
    I have. Dropped my 2014 X last year and beyond the screen.

    Posted via the Android Central App
    11-15-2015 09:41 PM
  24. dmark44's Avatar
    I have. Dropped my 2014 X last year and beyond the screen.

    Posted via the Android Central App
    Was your experience a good one when you made a claim?
    11-16-2015 07:59 AM
  25. thejesse's Avatar
    Was your experience a good one when you made a claim?
    I had no issues. Opened a ticket, got a code to design a new phone, and had it shipped to me within a couple days. After I got the replacement I returned my broken phone.

    Posted via the Android Central App
    dmark44 likes this.
    11-16-2015 10:17 AM
51 123

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