12-04-2015 01:27 PM
51 123
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  1. David Rosen's Avatar
    Hey everyone,

    So I'm considering for the first time ever, not buying a phone from T-Mobile with their insurance plan, and getting the Moto X Pure straight from Motorola. I was wondering, how does Moto's Warranty/Insurance work? Especially if I didn't get a case cause it looks so nice and I dropped/cracked it, how would getting it repaired work and what would it cost? Anyone know?

    Thanks
    08-17-2015 06:53 PM
  2. YankInDaSouth's Avatar
    Hey everyone,

    So I'm considering for the first time ever, not buying a phone from T-Mobile with their insurance plan, and getting the Moto X Pure straight from Motorola. I was wondering, how does Moto's Warranty/Insurance work? Especially if I didn't get a case cause it looks so nice and I dropped/cracked it, how would getting it repaired work and what would it cost? Anyone know?

    Thanks
    They have an extended warranty program https://motorola-global-portal.custh...il/a_id/101900

    G4'ed it!
    08-17-2015 07:23 PM
  3. thejesse's Avatar
    "Moto Care Accident Protection coverage offers you piece of mind for when life happens.

    Two years of coverage including:

    - up to 3 claims with a low deductible
    - no shipping costs or hidden fees
    - accidental damage
    - extended mechanical coverage"

    I believe the deductible is $35.00

    Posted via the Android Central App
    Relletti likes this.
    08-17-2015 09:12 PM
  4. David Rosen's Avatar
    Right on. thanks. Sounds pretty good...
    08-18-2015 12:34 AM
  5. jimbo1mcm's Avatar
    Use Square Trade for my N6 right now. Moto sounds good, but check out Square trade for their particular deal. They sent me full money right away for an expensive tv repair. No BS.
    co.ag.2005 likes this.
    08-18-2015 04:22 AM
  6. David Rosen's Avatar
    Use Square Trade for my N6 right now. Moto sounds good, but check out Square trade for their particular deal. They sent me full money right away for an expensive tv repair. No BS.
    Oh yea, I've used squaretrade before too. I didn't even think of them. I guess I'll see which is best if and when I decide to go with the moto
    08-18-2015 10:43 AM
  7. GTvert90's Avatar
    How much does moto care cost up front?
    08-18-2015 11:27 AM
  8. thejesse's Avatar
    How much does moto care cost up front?
    I believe it was $85 for my 2014 X. When I broke my screen I paid $35 for the deductible, they gave me a code to design a new phone on moto maker. When I received my new phone I put the broken one in the box and shipped it back to them.

    Posted via the Android Central App
    co.ag.2005, David Rosen and Clocks like this.
    08-18-2015 11:44 AM
  9. azdmelani's Avatar
    I've used square trade for cameras, nooks etc. They are great
    08-18-2015 12:03 PM
  10. YankInDaSouth's Avatar
    Use Square Trade for my N6 right now. Moto sounds good, but check out Square trade for their particular deal. They sent me full money right away for an expensive tv repair. No BS.
    Forgot about them! Don't know how as I just had to file a claim for my son's tablet LOL But, yeah - they are a good way to go for sure!
    08-18-2015 12:14 PM
  11. Vaffanculo403's Avatar
    Don't forget if you have to go through Moto for a WARRANTY replacement of any kind they charge you a $25 processing fee. It's a total bull crap fee but you will have to pay it if you want another phone. In addition to that if you want them to send you out a device before you send yours back they make you give them a credit card and they place a hold for $500 plus tax on the card until you send the device back...
    08-19-2015 10:27 AM
  12. cwise2222's Avatar
    The credit card hold is standard for any company doing an advanced exchange to make sure you return the broken device like you say you will. That is just good business practice when you are sending someone out a $400 phone for an exchange and you haven't gotten anything back yet.

    I can't find anything about the processing fee is the Motorola warranty info other the references to wanting an advanced exchange as opposed to waiting for it to be repaired. I'm pretty sure Motorola will fix the phone for free, but it if you just outright asked for a replacement phone, then you get changed. If you are ok with waiting to get the phone fixed then I don't think they charge you anything.
    08-19-2015 01:15 PM
  13. Vaffanculo403's Avatar
    They call the $24.99 a "premium fee" and they charge it when you want them to send you a device before you send yours in. You can do it without the hold and without the "premium fee" if you want to send your phone in and get another one back in about 2 weeks. Unfortunately most of us don't have spare phones laying around so that we are able to send it in and be without a phone for 2+ weeks...
    GeordieAffy likes this.
    08-19-2015 02:14 PM
  14. thejesse's Avatar
    Don't forget if you have to go through Moto for a WARRANTY replacement of any kind they charge you a $25 processing fee. It's a total bull crap fee but you will have to pay it if you want another phone. In addition to that if you want them to send you out a device before you send yours back they make you give them a credit card and they place a hold for $500 plus tax on the card until you send the device back...
    I fully expect a company to put a hold on my credit card when doing an advance exchange. I would be surprised if they didn't. As for the "premium" fee, I assume that has something to do with getting an advance exchange on a standard warranty as opposed to the extended warranty this thread has been discussing.

    Posted via the Android Central App
    08-19-2015 04:29 PM
  15. Vaffanculo403's Avatar
    No they charge it even if you pay for the extended warranty.
    08-19-2015 05:17 PM
  16. thejesse's Avatar
    No they charge it even if you pay for the extended warranty.
    When I broke the screen on my 2014 moto X I was charged a deductible but there was no other charge for replacing my phone.

    Posted via the Android Central App
    jasoraso likes this.
    08-19-2015 05:39 PM
  17. KWKSLVR's Avatar
    I didn't pay a dime for any of my 2013 models that I exchanged over the front facing camera grommet "debacle". I guess things have changed 😔

    Posted via Android Central App
    08-20-2015 07:35 AM
  18. eao1991's Avatar
    I also didn't have to pay. I sent my dev edition 2013 X to get repaired because it developed those infamous cracks along the back casing. Took about a month to get an X back. In the end, they just replaced mine with a new one and I also ended up getting another one for free. Which I would assume was for the delay? Not sure, but I was happy after going a month without it.

    Posted via the AC app
    08-20-2015 09:03 AM
  19. Vaffanculo403's Avatar
    It's something new within the last few months. I just had to have mine replaced under warranty. the $25 is only for warranty repairs where they send you a device prior to you sending your device back. If you file a claim and pay the deductible you aren't subject to the $25 fee
    GeordieAffy likes this.
    08-20-2015 09:55 PM
  20. Riccardo C's Avatar
    I just checked them out(square trade) they have no lost or stolen protection ... I dont think its worth it for 99 bucks for 2 years ... most people file a claim for lost or stolen items..
    bigbuc likes this.
    08-26-2015 12:02 PM
  21. GeordieAffy's Avatar
    Does anyone know if they have this in the UK?

    Sent from S3 via Tapatalk App.
    08-28-2015 07:45 AM
  22. m.vasquez009's Avatar
    So they do send you a new phone correct? Not a refurbished one like the Damn carriers do
    08-28-2015 01:19 PM
  23. hallux's Avatar
    Read the language of the warranty. It likely says "new or refurbished" someplace. It's their discretion. The reality is that you're giving them back a phone that is used and will be repaired rather than discarded, where do you expect those devices to go?

    In fact, it's right there on the FAQ page!
    https://motorola-global-portal.custh...cDQyN2xhdm0%3D

    What if I make a claim and you can’t fix my device?

    If your device is covered and we can't fix it, you'll receive a like-new replacement Once you receive the replacement, your coverage simply transfers to that device.
    The same page says that there is a $39 deductible per claim unless it's within the first year and it's a failure that would be covered by the normal warranty.
    08-29-2015 08:54 PM
  24. bigbuc's Avatar
    I just checked them out(square trade) they have no lost or stolen protection ... I dont think its worth it for 99 bucks for 2 years ... most people file a claim for lost or stolen items..
    Who doesn't have lost or stolen coverage?
    Are you saying square trade does? Because I looked at the moto ACCIDENT warranty and it doesn't cover lost or stolen... obviously from its name.
    Thanks
    08-31-2015 03:57 PM
  25. thejesse's Avatar
    Who doesn't have lost or stolen coverage?
    Are you saying square trade does? Because I looked at the moto ACCIDENT warranty and it doesn't cover lost or stolen... obviously from its name.
    Thanks
    It's a warranty, not insurance. Your homeowners insurance likely covers lost/stolen.

    Posted via the Android Central App
    09-01-2015 03:10 PM
51 123

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