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  1. elysm1's Avatar
    I live on the east coast so the pre-order time was 3pm. I was able to get my order for a cognac 32gb moto x in at 2:30 on the day of pre-orders and it's still not showing that is being built on the moto site. Has anyone that ordered a cognac leather back seen any progress?

    Posted via the Android Central App
    09-09-2015 07:52 PM
  2. travaz's Avatar
    My status went from Order complete a few days ago, back to Devices being built yet again...wth? I placed my order on 9/3....the ordering process was awful, lots of glitches with the site etc.
    I think they did that so you couldn't cancel the order. Everyone's order did that a couple of hours after ordering. I think the policy is when they start building you can only return after you get it.
    trenchkato likes this.
    09-09-2015 07:58 PM
  3. co.ag.2005's Avatar
    I live on the east coast so the pre-order time was 3pm. I was able to get my order for a cognac 32gb moto x in at 2:30 on the day of pre-orders and it's still not showing that is being built on the moto site. Has anyone that ordered a cognac leather back seen any progress?

    Posted via the Android Central App
    I ordered the cogac leather right when preorders started. I have mine as "building". Chatting with support, they say mine ships on 9/11 and that my 9/17 date was an estimate (making it sound it'll arrive earlier than 17th?)

    Posted via the Android Central App
    09-09-2015 08:07 PM
  4. trenchkato's Avatar
    I think they did that so you couldn't cancel the order. Everyone's order did that a couple of hours after ordering. I think the policy is when they start building you can only return after you get it.
    This makes sense. I called a few hours later to change my accents as blue became available but the rep said that I had to wait for my phone. It's OK though a expedited RMA will suffice. I'll just let the deposit ride on the plastic.
    09-09-2015 08:35 PM
  5. YankInDaSouth's Avatar
    Checked my FedEx Manager account and see that "shipment information was sent to FedEx" at 7:30PM (EST I am assuming). Showing an ETA of 9/11 before 12PM! Honestly don't see how that is possible, but certainly hope it is! LOL

    BTW - still no email from Moto and status still says "being built"
    G4'ed it!
    jephanie likes this.
    09-09-2015 09:07 PM
  6. jephanie's Avatar
    Checked my FedEx Manager account and see that "shipment information was sent to FedEx" at 7:30PM (EST I am assuming). Showing an ETA of 9/11 before 12PM! Honestly don't see how that is possible, but certainly hope it is! LOL

    BTW - still no email from Moto and status still says "being built"
    G4'ed it!
    Trust FedEx. They know what they're handling. And my experience with Motorola is that FedEx is far more proactive with communication than Moto is. Enjoy your earlier-than-the-rest-of-us delivery!
    YankInDaSouth likes this.
    09-09-2015 09:19 PM
  7. YankInDaSouth's Avatar
    Yeah, just got the notification that it's been picked up and the ETA changed to Monday by 12PM. Still a day early AND before I leave town Monday night for a couple of days!!

    G4'ed it!
    09-09-2015 09:21 PM
  8. Adiliyo's Avatar
    stupid fedex kept giving me errors to link my account with the delivery manager and now it's locked me out of registering!

    ahh! the struggle is real!
    09-09-2015 09:28 PM
  9. Almeuit's Avatar
    I think they did that so you couldn't cancel the order. Everyone's order did that a couple of hours after ordering. I think the policy is when they start building you can only return after you get it.
    I don't think so. They just don't skip like that on purpose. Why would order complete stop an order when mid build could be a viable excuse?

    It was just a glitch since every order did it.
    jephanie likes this.
    09-09-2015 09:34 PM
  10. nemov's Avatar
    I haven't received an email, but I logged on to FedEx/Access Delivery Manager Now and found this:

    Attachment 195770

    Order number: 12066xx
    32 GB
    Ash back

    The label has been created so this hasn't shipped. I suppose it could be updated and be delivered a day later.
    It's finally shipped, but the delivery date is now pushed to Monday. Not surprised given how late the label was printed.
    09-09-2015 09:39 PM
  11. J_Jameson's Avatar
    Trust FedEx. They know what they're handling. And my experience with Motorola is that FedEx is far more proactive with communication than Moto is. Enjoy your earlier-than-the-rest-of-us delivery!
    Very true. I have ordered 5 phones from Motomaker before this one and each time the phone was delivered before Motorola sent me an email saying that it had been shipped.
    09-09-2015 09:59 PM
  12. samwapp's Avatar
    Fedex still has my date as Friday before 10:30am
    09-09-2015 10:01 PM
  13. Wildo6882's Avatar
    Just got a FedEx update tonight. Showing my device has shipped. Haven't heard from Moto yet, though. I ordered probably by 3pm CST last Thursday and had a 9/15 delivery date originally. Black front, slate back, dark gray trim, 64gb with no signature. In case any of that matters.
    09-09-2015 10:14 PM
  14. samwapp's Avatar
    Delivery date is Monday!
    jephanie likes this.
    09-09-2015 10:23 PM
  15. J_Jameson's Avatar
    Delivery date is Monday!
    Yep. FedEx just picked up the package from Moto according to tracking and now my delivery date changed to Monday.
    jephanie likes this.
    09-09-2015 10:43 PM
  16. Almeuit's Avatar
    WOOOOOOOOOOOOOOO! . I just got the below from Moto. I am excited .
    Attached Thumbnails "I've ordered my Moto X Style" (Order & Shipping Discussion)-moto1.png   "I've ordered my Moto X Style" (Order & Shipping Discussion)-moto2.png  
    09-09-2015 10:43 PM
  17. diesteldorf's Avatar
    Just got a FedEx update tonight. Showing my device has shipped. Haven't heard from Moto yet, though. I ordered probably by 3pm CST last Thursday and had a 9/15 delivery date originally. Black front, slate back, dark gray trim, 64gb with no signature. In case any of that matters.
    Fed Ex allows you to track by reference number. Can you please check if your shipment had a reference number and if it matches your Motorola order number?

    Also, what is the originating zip code and does Moto show that your phone has shipped, or is it still being designed?

    I don't have a fed ex account, but I want to try and track mine by reference number.
    09-09-2015 10:47 PM
  18. Wildo6882's Avatar
    Fed Ex allows you to track by reference number. Can you please check if your shipment had a reference number and if it matches your Motorola order number?

    Also, what is the originating zip code and does Moto show that your phone has shipped, or is it still being designed?

    I don't have a fed ex account, but I want to try and track mine by reference number.
    They don't match. And it looks like it's going out tomorrow. Moto shows it still in process.
    09-09-2015 11:03 PM
  19. eak1570's Avatar
    WOOOOOOOOOOOOOOO! . I just got the below from Moto. I am excited .
    Congratulations.. Can u tell me first 4 digi order number so I can calculate mine..( my number is 01208xx)
    09-09-2015 11:06 PM
  20. bhatech's Avatar
    My Moto maker order shipped as well, white/champagne/ashwood 64 GB. Expected Monday delivery date but going by previous Moto maker order I expect it to receive Friday. Shanghai is day ahead and based on it its estimating Monday delivery, I checked my previous tracking from Moto and based on that I should have it Friday.

    Sent from my SM-N920T using Tapatalk
    somdave2005 likes this.
    09-09-2015 11:19 PM
  21. Almeuit's Avatar
    My Moto maker order shipped as well, white/champagne/ashwood 64 GB. Expected Monday delivery date but going by previous Moto maker order I expect it to receive Friday. Shanghai is day ahead and based on it its estimating Monday delivery, I checked my previous tracking from Moto and based on that I should have it Friday.

    Sent from my SM-N920T using Tapatalk
    I told FedEx to hold it at a store for me (it is open 24/7) so I figure I can snag it over the weekend .
    09-09-2015 11:24 PM
  22. bhatech's Avatar
    I told FedEx to hold it at a store for me (it is open 24/7) so I figure I can snag it over the weekend .
    Yeah but that doesn't work like that, it comes to a distribution facility in your city and from there they deliver to the store instead of your house. So if it lands in the local distribution facility on Saturday it doesn't deliver to your store till Monday. But we should be good since we will get it on Friday, I also selected hold at store as always since will pick it up from work during lunch

    PS: My Moto G last month shipped Thursday night from Shanghai and landed to my local distribution facility on Saturday, they then delivered to the local store on Monday. Since the Moto X shipped on Wednesday night, it should be in the local distribution facility Friday morning and we should be good for Friday.

    Sent from my SM-N920T using Tapatalk
    09-09-2015 11:43 PM
  23. Ntchwaidumela's Avatar
    Checked my FedEx Manager account and see that "shipment information was sent to FedEx" at 7:30PM (EST I am assuming). Showing an ETA of 9/11 before 12PM! Honestly don't see how that is possible, but certainly hope it is! LOL

    BTW - still no email from Moto and status still says "being built"
    G4'ed it!
    I just received notification that my X has been shipped and is scheduled to arrive on Monday, 9/14 by 10:30 a.m. If you check your notice, you should see that it was shipped from China, which is a day ahead of us. The delivery date and time is your home time zone. The shipping date and time are Chinese.
    YankInDaSouth likes this.
    09-10-2015 12:06 AM
  24. Ntchwaidumela's Avatar
    It's finally shipped, but the delivery date is now pushed to Monday. Not surprised given how late the label was printed.
    Remember, it's shipping from China. The time zone is a day ahead of ours.
    09-10-2015 12:14 AM
  25. Ntchwaidumela's Avatar
    Just got a FedEx update tonight. Showing my device has shipped. Haven't heard from Moto yet, though. I ordered probably by 3pm CST last Thursday and had a 9/15 delivery date originally. Black front, slate back, dark gray trim, 64gb with no signature. In case any of that matters.
    If you haven't received a notification from Motorola, check the original order notification. It will show updates when you click current status. And remember, it's shipping from China, so the shipping date is their time zone. Delivery date is your time zone.
    krazyatom likes this.
    09-10-2015 12:18 AM
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