10-22-2016 11:13 AM
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  1. Ken7's Avatar
    Just checked FedEx this morning and the page loaded with abig red notification bar "A FedEx system outage has delayed release" super weak

    Posted via the Android Central App
    I got the same thing and it's been showing that all morning. This is not good and will probably delay delivery.

    What luck.
    09-12-2015 10:48 AM
  2. AtanRaca's Avatar
    I got the same thing and it's been showing that all morning. This is not good and will probably delay delivery.

    What luck.
    I just checked with Moto Support again and they said that they are waiting on FedEx to release tracking numbers. She said my Order was "exported" and waiting. She did say that it SHOULD be delivered by the expected delivery date.
    09-12-2015 10:55 AM
  3. bigbuc's Avatar
    Mine says indirect sig required which I believe means you can print out a release form, sign it and leave it taped to your door. Check "customize delivery" in Fedex delivery manager for the form.
    Mine said the same thing, but FedEx left it in a clear bag tied to my front gate 1/4 mile from my house. I didn't print out anything ever. I like UPS better except when I want Saturday delivery...

    Sent from my XT1575 using Tapatalk
    09-12-2015 11:40 AM
  4. javier aranda1's Avatar
    I was told the same this morning ETA 9/24 hope ships sooner
    09-12-2015 11:55 AM
  5. sherwin892's Avatar
    Ordered 32g White/Champagne from Amazon last night and it's set to arrive later this evening.
    09-12-2015 12:15 PM
  6. David Rosen's Avatar
    This Fedex system outage is the worst thing ever haha. I'm still confident that I'll get it on the 15th though. I mean it's in Tennessee... How long could it take to get to Vegas? And I never expected it to really come early (maybe Monday if I'm super lucky).
    09-12-2015 12:18 PM
  7. bmclachlan's Avatar
    My Moto X pure, 32 GB, was ordered on September 3 and then I received a notice on September 7 that it was being built with a estimated delivery date of September 15. No other notices or status update since then. I assumed that for it to be delivered by September 15 (Philadelphia area), it should have been shipped from China on September 11. I called Moto care today, September 12, and they had no record of it being shipped but also there was no change in the estimated delivery date. I find that somewhat hard to believe.
    09-12-2015 12:30 PM
  8. yogi4093's Avatar
    Yeah. 64gb. Ordered within an hour of go live and estimated delivery is 9/21.
    09-12-2015 01:38 PM
  9. yogi4093's Avatar
    For anyone still waiting, did you get a Royal Blue back?
    Yeah. 64gb. Ordered within an hour of go live and estimated delivery is 9/21.
    09-12-2015 01:39 PM
  10. Ken7's Avatar
    I just checked with Moto Support again and they said that they are waiting on FedEx to release tracking numbers. She said my Order was "exported" and waiting. She did say that it SHOULD be delivered by the expected delivery date.
    I think there's something else going on in Tenn. There's some kind of outage that isn't allowing these shipments to be cleared by customs. I just went on and it still shows that it's being held up! So I think this goes beyond tracking #s. There's something that broke down in the FedEx system.
    09-12-2015 01:47 PM
  11. J_Jameson's Avatar
    Mine is still in "being built" purgatory, but would have been nice to test it, none the less. I will not bother installing many apps on it though. Not unless Moto updates firmware to recover the missing storage and battery life is not as bad as expecting (from my perspective with a Note 4). I GET that it will have less battery life, but it needs to last my day for use and without the need to lug a power pack or charger and concern for charge stops, just like the Note 4 does with ease.

    I wanted the Pure due to the 64GB, front speakers, and non bloated. Highly ironic to have 5GB less storage then the Note 5 64GB. Not good cricket.
    Well, the 5GB difference isn't my biggest concern. I only keep apps, pictures, and pdfs internally and now that faster 128gb sd cards are coming out at less than $.50 per GB, gratuitous internal storage is less neccessary. If I needed the 64GB option, the 5GB loss wouldn't stop me from getting it. The only reason the 32GB is attractive to me over the 64gb in this case is because of the 10% discount. If I didn't have that, I'd definitely keep my motomaker unit. If only I could get the discount on the 64GB unit...
    09-12-2015 01:52 PM
  12. darkman265's Avatar
    My Moto X pure, 32 GB, was ordered on September 3 and then I received a notice on September 7 that it was being built with a estimated delivery date of September 15. No other notices or status update since then. I assumed that for it to be delivered by September 15 (Philadelphia area), it should have been shipped from China on September 11. I called Moto care today, September 12, and they had no record of it being shipped but also there was no change in the estimated delivery date. I find that somewhat hard to believe.
    Did you check the FedEx manager?
    09-12-2015 01:58 PM
  13. Chill145's Avatar
    Did you check the FedEx manager?
    Do this immediately. I ordered on the 2nd, 64gb, deep sea blue and expected delivery was 9/21. Just went to FedEx manager and now projecting to be delivered by Wednesday the 16th.

    Moto is still saying it's in building phase so FedEx is much more up to date for whatever reason

    "I've ordered my Moto X Style" (Order & Shipping Discussion)-uploadfromtaptalk1442084898551.jpg

    Sent from my XT1254 using Tapatalk
    09-12-2015 02:08 PM
  14. Brent Biglin's Avatar
    The shipment has been released from customs!
    09-12-2015 02:34 PM
  15. ezvv's Avatar
    The shipment has been released from customs!
    I got more excited than a 30 year old man should get when I checked this haha

    Posted via the Android Central App
    09-12-2015 02:48 PM
  16. bmclachlan's Avatar
    But i do not have a tracking number. Is there a way to do this without one?
    09-12-2015 03:08 PM
  17. darkman265's Avatar
    But i do not have a tracking number. Is there a way to do this without one?
    The delivery manager tracks any packages coming to your address.
    09-12-2015 03:15 PM
  18. Ry's Avatar
    But i do not have a tracking number. Is there a way to do this without one?
    Sign up for FedEx Delivery Manager.
    09-12-2015 03:18 PM
  19. bmclachlan's Avatar
    OK I did but nothing is showing for my address.
    09-12-2015 03:22 PM
  20. Cael26's Avatar
    My order is still stuck on "Order Approved". Still never received any assembly/building emails. I called Moto Credit and they said my charge was completed. My estimated delivery date is the 15th. Nothing in my fed ex manager and the reps are now refusing to give me any shipping dates lol.

    100% sure something is wrong with my order but I have to wait until the 15th for them to expedite.
    09-12-2015 03:41 PM
  21. Phillip Babin's Avatar
    Order mine:"I've ordered my Moto X Style" (Order & Shipping Discussion)-screen-shot-2015-09-12-3.43.48-pm.png
    09-12-2015 03:55 PM
  22. LandonVanBus's Avatar
    Just checked fedex and it looks like my order is only possibly delayed by a day, even though it's still sitting in Shenzhen. The ship date is still pending so that bothers me a bit.
    09-12-2015 04:11 PM
  23. patt2kpl's Avatar
    same here deep blue but 32GB I think we might get ours Monday/Tuesday. If it will be on a plane TODAY it will be in the US by Sunday.
    09-12-2015 04:51 PM
  24. co.ag.2005's Avatar
    I got a bamboo back. Supposed to be shipped yesterday, according to Moto Support. Still waiting to receive a notification from FedEx or an update from Moto.
    same thing for me. I was told on 2 occasions by moto support mine would ship on 9/11, but my Fedex Delivery manager is blank :/

    Do this immediately. I ordered on the 2nd, 64gb, deep sea blue and expected delivery was 9/21. Just went to FedEx manager and now projecting to be delivered by Wednesday the 16th.

    Moto is still saying it's in building phase so FedEx is much more up to date for whatever reason

    Click image for larger version. 

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    Sent from my XT1254 using Tapatalk
    lucky! my est arrival date was 9/17 and was told it would ship yesterday, but I still have nothing showing up in FedEx Delivery Manager. Come on moto, I hope they didn't have an issue with cognac leather or the champagne gold metal trim/back... :/
    09-12-2015 05:18 PM
  25. 312MotoGus's Avatar
    My first order from Sept. 3 for a 64GB teal back, champagne trim, white/silver front is still in "build" status. Expected delivery is Sept. 17, said it was backordered.

    The white/champagne front is what I really wanted, and I was finally able to order one Sept. 11. I've already gotten the "being built" email (never got one for first order); delivery date is Oct 11, but maybe it'll be sooner because it says it's in stock.
    09-12-2015 05:50 PM
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