10-22-2016 12:13 PM
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  1. walter1832's Avatar
    So here is my recent chat with Moto. No luck yet for me. Enjoy!

    Kris: Hi, my name is Kris. How may I help you?
    Walter1832: hi Kris, hope you are having a good day so far
    Kris: How can I help you today?
    Walter1832: I have a phone that is due to be delivered by 9/17, but I have not received an email about it being shipped
    Walter1832: order # #$%^&*(
    Kris: I’ll do my best to assist you on this, because here at Motorola, we find ways for you. In the meantime let me check on that, while I am doing it, will it be alright if you could kindly provide your name, phone number and email address?
    Walter1832: I was told last week that it was to be shipped on Friday 9/11
    Walter1832: Walter1832, ########, ********@gmail.com
    Kris: I would just want to inform you that due to the high volume of demands with New Moto X Pure edition, some orders will experience delay, because we did not anticipate this success however Motorola is doing its best to ship out your device as soon as possible.
    Kris: So here's what I can do. I'll personally keep track on this order, so once the tracking number is available. I'll send you an email for update.
    Walter1832: is there any other info you can provide me, can you contact the warehouse
    Kris: We don't have any direct contact to our warehouse Walter1832. Your device should be delivered by 09/17/2015 so your still within the time frame for the deliver date.
    Walter1832: so in your opinion, does it look like you will be missing the 9/17 delivery date?
    Walter1832: since it has to travel from China to the US
    Kris: They might expedite the shipping of the device to meet the Expected delivery date of the device.
    Walter1832: is there a reason why it still shows as 'being built' since 9/3
    Walter1832: my phone must be 20 feet tall for it to take this long to be built
    Kris: The system hasn't been updated yet.
    Walter1832: is it delivered by boat? steered by the skipper and gilligan
    Kris: We don't have any information about that.
    Walter1832: or is it on a Fed Ex plane with Tom Hanks
    Walter1832: either way, I'm screwed
    Kris: Please give us a call at 1-800-734-5870 to see if they can check it on our warehouse.
    Walter1832: so, what did you have for breakfast today?
    Walter1832: ok, thanks
    Kris: If you need any more information get in touch. Thanks from Motorola, bye!
    Walter1832: Do you have a moto phone?
    Walter1832: I bet you have an Iphone
    Kris: Nah, I have a Nexus 6
    Walter1832: ah, nexus, nice
    Kris: I'm not much of an Iphone fan, I really prefer using android phones since its easier to use.
    Walter1832: agreed, I have a nexus 5
    Kris: That's nice.
    Walter1832: battery doesn't last that long anymore, had to upgrade
    Walter1832: am I holding you up?
    Kris: Did you already tried to clear the cache of that device?
    Walter1832: i do, every month, i set myself a reminder
    Kris: Not really Paul.
    Walter1832: i clear the partition
    Kris: But still battery won't last. We I always play on my device so it not new for me if the battery wont last long, that's why I bought 2 power packs just incase I'll be needing it when I'm not at home. It comes handy.
    Walter1832: i usually just leave mine on a wireless charger
    Walter1832: so, do you have a relationship with Jesus
    Walter1832: haha, just kidding
    Kris: Yes I have. A strong one.
    Walter1832: well then, good
    Walter1832: you ever been in love with someone, but they are so far away
    Walter1832: that is how i feel about this new phone...so far away
    Walter1832: but seriously, tell Bob in shipping to send my phone out today, please
    Walter1832: if Bob is out today, you can tell Jerry\
    Kris: I know the feeling. But don't worry I'll check on your order. Once the tracking is available. I'll email it to you.
    Walter1832: will the email come from Moto or Kris
    Kris: It will come from moto but I will be the one to compose it ofcourse.
    Walter1832: ok, just to make sure its you, please include a phrase that you and i will only know
    Walter1832: we can use this phrase, "please put the turnips on the table'
    Walter1832: then I will know it is from you and not a computer
    Kris: Okay Paul. I'll take not of that one.
    Kris: Anything else I can help you with?
    Walter1832: ok, 'wink,wink' ...don't forget, 'pleaes put the turnips on the table'....this is important, my life depends on it
    Walter1832: btw, you have my permission to post this to reddit if you like
    Kris: Yes Paul. Just to make sure you know its me.
    Walter1832: wait a sec, just thought of something
    Walter1832: what if Kris is a robot and not real
    Kris: What would it be?
    Walter1832: mind blown
    Kris: No I'm not.
    Kris: Were not robots.
    Walter1832: but that is what a robot who thinks its real would say
    Kris: Its just that you tink were robots because our replies are generic,
    Walter1832: if you are not a robot, cut your finger to see if it bleeds
    Kris: Oh that will hurt.
    Walter1832: but is there blood?
    Kris: So no thanks.

    Kris: Of course there will be blood.
    Walter1832: i bet it is synthetic blood....clever robots
    Walter1832: you will this round robot Kris
    Walter1832: you probably have the real Kris tied up in a closet...I must get help for him
    Kris: Haha. Okay, That's cute though.
    Kris: So I need to end this chat session as we have other customers waiting on the line. You know we need to attend on them aswell.
    Walter1832: Ah, I see. Robots continue on with your programming.
    Kris: Aside from this concern, would there be anything else that I can assist you?
    Walter1832: go ahead, assist other humans as you have been programmed to do.
    Walter1832: Thanks Kris.
    09-15-2015 09:46 AM
  2. ericf4's Avatar
    mine was supposed to deliver tomorrow but its out for delivery today!! Amazing it left china Monday and gets here to Chicago Tuesday....too bad i won't be here to get it,,,,,,unless it shows up in next 15 minutes
    09-15-2015 09:46 AM
  3. smooney3's Avatar
    Same here! Exactly a week before Motorola's estimated delivery date. Not bad.
    09-15-2015 09:51 AM
  4. The Harrington's Avatar
    I'm confused. Been trying not to post or harass Moto because has been building since 9/3 (according to the Moto info page which hasn't changed) and my estimated delivery date is 9/17. So as many have joked, its tough to get annoyed when your phone hasn't arrived prior to your delivery date...although it would have been nice.

    But I find it hard to believe that since it has not yet appeared on the Fed Ex Tracker site that I could possibly get it in the next 48 hours if Fed Ex hasn't even logged it as picked up in China yet.

    Seems like for those on this forum who are watching closely, the first indication of activity is a Fed Ex Tracker confirmation that it has been tagged in China - am I right? If so, how soon after that did you get your phone?

    Waiting impatiantly on a 32gb dark wood dark metal model....
    I feel the same way though I have 72 hours to go and it has been "being built" since 9/3. Don't see any way I will have that phone in hand on Friday given it has yet to show up on FedEx site. Hope I am wrong!
    09-15-2015 09:52 AM
  5. prowler01's Avatar
    Same here. I ordered 9/3, it was supposed to arrive tomorrow per FedEx, but its on the truck now.

    Is FedEx requiring a signature? I'd hate for them to show up while my wife is out of the house.

    Posted via the Android Central App
    09-15-2015 09:52 AM
  6. MoPhoMan's Avatar
    Curious if anyone with leather has received their phone or any movement off the build phase
    09-15-2015 09:53 AM
  7. MoPhoMan's Avatar
    Same here. I ordered 9/3, it was supposed to arrive tomorrow per FedEx, but its on the truck now.

    Is FedEx requiring a signature? I'd hate for them to show up while my wife is out of the house.

    Posted via the Android Central App
    They are requiring a signature
    09-15-2015 09:54 AM
  8. Linebarrel86's Avatar
    Curious if anyone with leather has received their phone or any movement off the build phase
    I've already got my cognac leather XPE this past Thursday.
    MoPhoMan likes this.
    09-15-2015 09:56 AM
  9. darkman265's Avatar
    Out for delivery
    MoPhoMan likes this.
    09-15-2015 10:00 AM
  10. diesel97's Avatar
    Woohoo mine just showed up !!!!! 2 days early cant wait to smell and touvh the leather bady
    MoPhoMan likes this.
    09-15-2015 10:02 AM
  11. radgatt's Avatar
    They are requiring a signature
    Yeah... Good news is that my phone was delivered!!! Bad news is I wasn't there and I got the email that it was attempted to be delivered but that signature is required. I'll just go to the FedEx hub at the airport and pick it up this evening. It's so close I can feel it. I wasn't expecting an early delivery. Usually it is an afternoon delivery. Man this work day needs to be over already!!!

    Posted via the Android Central App
    MoPhoMan likes this.
    09-15-2015 10:02 AM
  12. DC Wuff's Avatar
    It sat in Memphis for over 72 hours. Apparently there was a mechanical problem with a plane. Left Memphis at 4am today and is now on the truck for delivery!!
    And... DELIVERED! 30 minutes ahead of schedule...
    09-15-2015 10:06 AM
  13. jephanie's Avatar
    I'm curious--has anyone on here received one with a bamboo back? So far, all I can remember seeing others post have the plastic backs. I'm beginning to wonder if the natural backs are taking longer.
    09-15-2015 10:08 AM
  14. DC Wuff's Avatar
    I'm curious--has anyone on here received one with a bamboo back? So far, all I can remember seeing others post have the plastic backs. I'm beginning to wonder if the natural backs are taking longer.
    Mine with a walnut back just got delivered.
    jephanie likes this.
    09-15-2015 10:18 AM
  15. Lawbreaker's Avatar
    Here's the timeline for mine so far. It's traveled far in a short period of time!

    Attachment 196874
    Nice! Mine was on the same flight to Memphis with yours and is now out for delivery in NY.

    Original delivery estimate 9/17
    09-15-2015 10:23 AM
  16. Lawbreaker's Avatar
    I'm curious--has anyone on here received one with a bamboo back? So far, all I can remember seeing others post have the plastic backs. I'm beginning to wonder if the natural backs are taking longer.
    I have leather getting delivered today
    jephanie and co.ag.2005 like this.
    09-15-2015 10:24 AM
  17. duratime's Avatar
    I do not have a natural back, and mine hasn't moved off "being built". Ordered within 15 min of open orders. 9/21 was the original delivery date and there is no indication of it arriving anytime earlier. I really have no right to complain until 9/21, but it is a bit concerning to hear that others have ordered days after me and have already received it.
    09-15-2015 10:30 AM
  18. jephanie's Avatar
    I do not have a natural back, and mine hasn't moved off "being built". Ordered within 15 min of open orders. 9/21 was the original delivery date and there is no indication of it arriving anytime earlier. I really have no right to complain until 9/21, but it is a bit concerning to hear that others have ordered days after me and have already received it.
    Yeah, I can't complain either (none of us really can, IMO). Just getting really anxious for the same reason you mentioned. It's like wanting Christmas to arrive a few days before the 25th because the kids down the road got to open their presents early.
    punkrawkpaul likes this.
    09-15-2015 10:31 AM
  19. co.ag.2005's Avatar
    mine was supposed to deliver tomorrow but its out for delivery today!! Amazing it left china Monday and gets here to Chicago Tuesday....too bad i won't be here to get it,,,,,,unless it shows up in next 15 minutes
    same here! I was quite surprised. I guess it helps that I live close to a major sort facility for my area! I've requested it to be held at my local FedEx store, shows a delivery around noon to that store.

    EDIT: FWIW, this is my 2nd order from MotoMaker about 5 minutes after my first. My first was a leather back (which is showing a delivery of Thursday) and this one is just a white CSR back with dark titanium trim, no engravings on either.
    09-15-2015 10:34 AM
  20. thebobby00's Avatar
    Here's the timeline for mine so far. It's traveled far in a short period of time!

    Attachment 196874
    This is in local time. So FedEx picking it up at 9:50am would be 10:50pm Sunday here in the central time zone.

    Basically if your expected delivery is 9/17, like me, and you have no FedEx info by midnight central tonight (1pm Wednesday Hong Kong time) then its not making the flight to the US for a Thursday delivery. That flight leaves around 9am central the day before delivery. Gets to Memphis around midnight and the phone is usually delivered that morning.

    That's a good timeline to use to decide whether you should start freaking out or not.
    09-15-2015 10:39 AM
  21. AtanRaca's Avatar
    Mine was delivered this morning.
    09-15-2015 11:08 AM
  22. Almeuit's Avatar
    They are requiring a signature
    This is correct.
    09-15-2015 11:13 AM
  23. Jordan Kasparek's Avatar
    This is in local time. So FedEx picking it up at 9:50am would be 10:50pm Sunday here in the central time zone.

    Basically if your expected delivery is 9/17, like me, and you have no FedEx info by midnight central tonight (1pm Wednesday Hong Kong time) then its not making the flight to the US for a Thursday delivery. That flight leaves around 9am central the day before delivery. Gets to Memphis around midnight and the phone is usually delivered that morning.

    That's a good timeline to use to decide whether you should start freaking out or not.

    I am starting to freak out cause I still don't have any shipping info and mine is expected delivery of 9/17. I keep hoping I get the FedEx info soon, though it would be my luck that I won't get it on time
    MoPhoMan likes this.
    09-15-2015 11:21 AM
  24. So Cold's Avatar
    I am starting to freak out cause I still don't have any shipping info and mine is expected delivery of 9/17. I keep hoping I get the FedEx info soon, though it would be my luck that I won't get it on time
    Same here, device is still listed as being built and not shipped but the delivery date is 9/17.

    I keep refreshing the FedEx page way more often than I should...
    MoPhoMan likes this.
    09-15-2015 11:27 AM
  25. thebobby00's Avatar
    Same here, device is still listed as being build and not shipped but the delivery date is 9/17.

    I keep refreshing the FedEx page way more often than I should...
    I doubt anything will show up in delivery manager until 8 or 9 tonight which would be tomorrow morning in HK.

    Does anyone know if Moto has missed a delivery date yet? I haven't seen any posts about it so that gives me hope.
    09-15-2015 11:41 AM
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