10-22-2016 12:13 PM
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  1. Adiliyo's Avatar
    My shipment just showed up on on fedex Order 9/2 Estimate delivery 9/24
    that's a pretty long lag for delivery, usually it is delivered within 2 days from shipping (not including weekends)
    09-17-2015 02:16 PM
  2. Jeparisoe's Avatar
    that's pretty bizarre. maybe they need to add your imei into their DB for it to activate, kind of like VZW. i'm guessing they have a similar system since they're both CDMA.

    it's next to impossible to mess up the cutting. just download a template, print it out and a couple of snips with a scissor later, you'll be using your new phone!

    i'm guessing there's no sprint store nearby you could take it to?
    The IMEI is actually there, it is just the Sim that doesn't work. And yeah there is a sprint store right down the road and they don't have the correct model that works with it.

    Sent from my Nexus 5 using Tapatalk
    09-17-2015 02:17 PM
  3. So Cold's Avatar
    Just contacted moto support and was told that my order is delayed (No $### Sherlock) and that I can expect it to ship 9/21 or 9/23 now.
    09-17-2015 02:18 PM
  4. Adiliyo's Avatar
    The IMEI is actually there, it is just the Sim that doesn't work. And yeah there is a sprint store right down the road and they don't have the correct model that works with it.

    Sent from my Nexus 5 using Tapatalk
    i didn't even know there were models of sim cards outside of the size. that sucks man, pretty crappy to have a new toy in your hands and not be able to really use it
    09-17-2015 02:20 PM
  5. dcemureviews's Avatar
    I placed my order on 9/13 around 11pm EST with estimated ship date of 9/21 (black front/black back and red accent for me, white front, white back and dark gray accent for my wife). Got an email from my bank wanting me to call to confirm purchase. Called them right away even though I should of been sleeping and got the purchase approved. I checked FedEx Delivery Manager and I see that a shipping label was created and estimated delivery is 9/21.
    09-17-2015 02:27 PM
  6. MoPhoMan's Avatar
    Based on the movement everyone is seeing today, it looks like Motorola has stepped up their game and started getting notices out to customers. Mine finally moved off the "being built" screen of death to "order complete." Still no shipping info other than my call with moto support this morning when I was told it would be shipped on 9/21. Fingers crossed it will finally arrive next week. Good news is I get to fondle my girlfriend's new MXPE in a few hours.
    09-17-2015 03:00 PM
  7. Cael26's Avatar
    So after previously talking to reps who said my order was delayed until next week, I got a rep who didn't get that memo [if it is true]?

    Kris: Your supposed to received the device on the 15th.
    Kris: Can you provide me your call back number? Since the process of the order has exceeded the length of its delivery date we have to escalate to to our higher department so you would know what is the status of the Order.
    Christian: xxx-xxx-xxxx
    Kris: Thank you. We will give you an update after 24 hours or less. I will escalate this case, so please keep your lines open.
    Christian: Ok, thank you.
    Kris: If you need any more information get in touch. Thanks from Motorola, bye!
    You have disconnected.
    09-17-2015 03:09 PM
  8. The Harrington's Avatar
    Of course the FedEx guy tries to deliver it on the one 45 minute time frame my wife had to leave the house!! UGH!!!
    GeordieAffy likes this.
    09-17-2015 03:11 PM
  9. mandoman28's Avatar
    I received mine today, a week early! I have the Pure with Blue trim. I am having a hard time finding a case on Amazon, everything good is back ordered!
    09-17-2015 03:13 PM
  10. 312MotoGus's Avatar
    My second X order, which will replace the one I just got, just moved to Order Complete on the Motorola site, yay! My Estimated Delivery Date was 10/8 when I ordered (9/11), maybe it'll come in sooner.
    09-17-2015 03:18 PM
  11. Jordan Kasparek's Avatar
    My second X order, which will replace the one I just got, just moved to Order Complete on the Motorola site, yay! My Estimated Delivery Date was 10/8 when I ordered (9/11), maybe it'll come in sooner.
    Wtf! I ordered mine the same day as you and I got a 9/17 shipping time,now mine is delayed
    09-17-2015 03:23 PM
  12. MoPhoMan's Avatar
    Wtf! I ordered mine the same day as you and I got a 9/17 shipping time,now mine is delayed
    could be worse...you could be returning it for a replacement...AND you got a coupon =)
    jephanie and Jordan Kasparek like this.
    09-17-2015 03:34 PM
  13. Jordan Kasparek's Avatar
    could be worse...you could be returning it for a replacement...AND you got a coupon =)
    I would rather have my phone than the coupon! lol but this is true
    MoPhoMan likes this.
    09-17-2015 03:43 PM
  14. javier aranda1's Avatar
    Based on the movement everyone is seeing today, it looks like Motorola has stepped up their game and started getting notices out to customers. Mine finally moved off the "being built" screen of death to "order complete." Still no shipping info other than my call with moto support this morning when I was told it would be shipped on 9/21. Fingers crossed it will finally arrive next week. Good news is I get to fondle my girlfriend's new MXPE in a few hours.
    MY status saids still being built ,but Fedex already has a tracking number check fedex it delivery manager
    MoPhoMan likes this.
    09-17-2015 03:45 PM
  15. dcemureviews's Avatar
    What's the shipping weight of one MXPE? I ordered two MXPE and FedEx says the weight is 3.3lbs for both. Just checking to see if both are in that shipment.
    09-17-2015 03:50 PM
  16. Jordan Kasparek's Avatar
    My phone just moved to Order complete!! The weird thing is it says Sept 16th? So they finished it yesterday? Still nothing in fedex delivery manager

    Hey guys who are frantically refreshing Fedex. You can set it up to where you get a text message when a package is assigned to you
    09-17-2015 03:55 PM
  17. Clocks's Avatar
    What's the shipping weight of one MXPE? I ordered two MXPE and FedEx says the weight is 3.3lbs for both. Just checking to see if both are in that shipment.
    2.2lbs for one
    dcemureviews likes this.
    09-17-2015 04:17 PM
  18. NicksGarage's Avatar
    Based on the movement everyone is seeing today, it looks like Motorola has stepped up their game and started getting notices out to customers. Mine finally moved off the "being built" screen of death to "order complete." Still no shipping info other than my call with moto support this morning when I was told it would be shipped on 9/21. Fingers crossed it will finally arrive next week. Good news is I get to fondle my girlfriend's new MXPE in a few hours.
    No stepped up game for me. My 9/2 order is still estimated delivery of 9/15 but the build status is stuck at Order Approved.
    09-17-2015 04:27 PM
  19. mee081224's Avatar
    has anyone been successful in getting a partial refund for their technical problems with their ordering system, for those who did not get their phone on the original date???
    09-17-2015 04:38 PM
  20. Jordan Kasparek's Avatar
    has anyone been successful in getting a partial refund for their technical problems with their ordering system, for those who did not get their phone on the original date???
    I got a 30% off coupon, does that count?
    09-17-2015 04:40 PM
  21. mee081224's Avatar
    i ordered on release date too and still waiting. total garbage others after me got theirs already. total garbage
    09-17-2015 04:42 PM
  22. vinceboii's Avatar
    just got mine today! tracking said estimated to be here on the 21st but its here now! I got it sent to my house but wanted it so bad at work that I told my brother to drop it off to me but I'm not going to use it until i get a screen protector and case
    09-17-2015 04:44 PM
  23. recDNA's Avatar
    I got a 30% off coupon, does that count?
    Where do I get one? A PE for $280?
    09-17-2015 04:45 PM
  24. mee081224's Avatar
    I got a 30% off coupon, does that count?
    they offered me this

    I can't offer you a credit to your account due this delay, what I can offer you is a $50 or less accesory from our website free of cost or a $25 odd accesories coupon code for the delay.
    09-17-2015 04:49 PM
  25. jephanie's Avatar
    Where do I get one? A PE for $280?
    The coupon is only good for an accessory purchase.
    09-17-2015 04:52 PM
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