10-22-2016 11:13 AM
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  1. Jordan Kasparek's Avatar
    Motorola called me this evening (I was not expecting them to call me) to assured me they have contacted FedEx and the issue have been resolved. I was told that delivery times will not be affected. I was also told that they will call me again on Monday.
    We won't know til late tonight, FedEx is doing maintenance on their system
    09-19-2015 09:33 PM
  2. YahyaRivero's Avatar
    Here's what it says now. Wtf?

    Posted via the Android Central App
    Attached Thumbnails "I've ordered my Moto X Style" (Order & Shipping Discussion)-screenshot_2015-09-19-23-20-51.jpg  
    09-19-2015 10:31 PM
  3. azdmelani's Avatar
    Here's what it says now. Wtf?

    Posted via the Android Central App
    Site maintenance till 1AM CST
    09-19-2015 10:59 PM
  4. mjr2p3's Avatar
    Site maintenance till 1AM CST
    Nothing as of 3AM CST. This is brutal.
    09-20-2015 02:56 AM
  5. azdmelani's Avatar
    Still in customs hold
    09-20-2015 06:06 AM
  6. anthony2558's Avatar
    Mine is showing the same as of 0745 EST. I'm sure it will be fine, everything should be delivered on time. Although, I don't think Motorola Customer Service has a clue what there talking about. Every rep has a different answer.


    Danica: I do apologize for that because they have a random inspection from customs that's why we still need to wait for the clearance.
    Anthony: That doesn't make much sense. It says "Clearance instructions from the importer are required" Isn't Motorola the importer?
    Danica: Yes, However fedex is still waiting for the clearance from customs.
    Anthony: Will the item be delayed?
    Danica: No, You will still receive the item on the said expected delivery date.
    Anthony: OK Thank you.
    Eduardo06sp likes this.
    09-20-2015 06:46 AM
  7. comiskeybum's Avatar
    Amen on the reps having no clue.

    Sent from my HTC One_M8 using Tapatalk
    09-20-2015 09:01 AM
  8. comiskeybum's Avatar
    Clearance lifted!

    Sent from my HTC One_M8 using Tapatalk
    09-20-2015 09:53 AM
  9. Jordan Kasparek's Avatar
    09-20-2015 10:23 AM
  10. So Cold's Avatar
    Clearance lifted!

    Sent from my HTC One_M8 using Tapatalk
    Unless mine is just not refreshing right I still show clearance delay.
    09-20-2015 10:46 AM
  11. comiskeybum's Avatar
    Now get it out of Memphis so I can have it tomorrow. It does say in transit again but not sure if that means it's gonna leave today or what

    Sent from my HTC One_M8 using Tapatalk
    Eduardo06sp likes this.
    09-20-2015 11:14 AM
  12. anthony2558's Avatar
    Unless mine is just not refreshing right I still show clearance delay.
    mine to. ours are probably further down the line.
    09-20-2015 11:15 AM
  13. azdmelani's Avatar
    Mine is out and about enjoying Sunday!
    MoPhoMan likes this.
    09-20-2015 12:02 PM
  14. YahyaRivero's Avatar
    Yes! Mine is cleared! That's 12 hours from Palm Beach, FL so I'm assuming that it'll arrive tomorrow. Nice weekend so far. Had the Miami Hurricanes beat Nebraska now just need the Miami Dolphins beat Jaguars.

    Posted via the Android Central App
    Attached Thumbnails "I've ordered my Moto X Style" (Order & Shipping Discussion)-screenshot_2015-09-20-14-16-48.jpg  
    09-20-2015 01:21 PM
  15. anthony2558's Avatar
    I've been on Clearance delay - Import since 1:31AM 09-19-2015 total of 37 hours. How long was yours on clearance delay before it was eventually released? Thanks.

    Here is my timeline: 09-19-2105

    1:46 am Clearance delay - Import MEMPHIS, TN
    Clearance instructions from the importer are required.

    1:38 am In transit MEMPHIS, TN
    Package available for clearance

    1:31 am Clearance delay - Import MEMPHIS, TN
    09-20-2015 01:30 PM
  16. lkmel's Avatar
    I've been on Clearance delay - Import since 1:31AM 09-19-2015 total of 37 hours. How long was yours on clearance delay before it was eventually released? Thanks.

    Here is my timeline: 09-19-2105

    1:46 am Clearance delay - Import MEMPHIS, TN
    Clearance instructions from the importer are required.

    1:38 am In transit MEMPHIS, TN
    Package available for clearance

    1:31 am Clearance delay - Import MEMPHIS, TN
    Same story for me - has not cleared yet.
    09-20-2015 01:41 PM
  17. YahyaRivero's Avatar
    I've been on Clearance delay - Import since 1:31AM 09-19-2015 total of 37 hours. How long was yours on clearance delay before it was eventually released? Thanks.

    Here is my timeline: 09-19-2105

    1:46 am Clearance delay - Import MEMPHIS, TN
    Clearance instructions from the importer are required.

    1:38 am In transit MEMPHIS, TN
    Package available for clearance

    1:31 am Clearance delay - Import MEMPHIS, TN
    Mine was put on hold same time yours was... Here's my timeline."I've ordered my Moto X Style" (Order & Shipping Discussion)-screenshot-2015-09-20-3.10.48-pm.png
    Eduardo06sp likes this.
    09-20-2015 02:14 PM
  18. NicksGarage's Avatar
    Well my order status finally changed. Been stuck at Order Approved since 9/2 with Motorola not being able to tell me definitively what's going on. I got them to talk to me on the phone on Friday and told them I wanted to cancel the order and they said they would let me know by yesterday what the status was. Of course I didn't get anything. Today I checked the online status and now I see this. Still kind of ambiguous.

    "I've ordered my Moto X Style" (Order & Shipping Discussion)-motox_order.jpg
    09-20-2015 02:22 PM
  19. azdmelani's Avatar
    Silly question, but does my phone take another flight to NYC from Memphis, or a long road trip?
    09-20-2015 02:22 PM
  20. NicksGarage's Avatar
    Ha ha, of course right after my post I get an e-mail from Motorola saying that my order has been canceled. Now I'll just have to wait until the end of my vacation to order again.

    My order history page still shows the phone and still has the estimated delivery date of 9/15. They need to work on their ecommerce system to keep stuff up to date properly.
    Eduardo06sp and MoPhoMan like this.
    09-20-2015 02:25 PM
  21. mjr2p3's Avatar
    mine still is showing on hold in Memphis!
    09-20-2015 02:51 PM
  22. azdmelani's Avatar
    Silly question, but does my phone take another flight to NYC from Memphis, or a long road trip?
    To answer my own question, there are two FedEx flights today from Memphis to JFK. hoping my phone hitched a ride on one and will arrive tomorrow instead of Tuesday
    Eduardo06sp likes this.
    09-20-2015 03:04 PM
  23. comiskeybum's Avatar
    Yeah my status has not changed since it was cleared. I can only hope that means it is on a truck or plane and will be here tomorrow. USUALLY when your status does not change for a while it means it's on a highway to you.

    It would be nice if tracking were to indicate if it's on a plane and all that. Oh well.
    azdmelani and Eduardo06sp like this.
    09-20-2015 03:37 PM
  24. LongbranchPennywhistle's Avatar
    Chatted with Moto support today, I was told it was shipped on 9/15 and should be here on time (The 21st). But at the same time, I was told I would get tracking information when it was generated, but I haven't received any tracking info yet. So I'm not quite sure I believe support on this one, but we'll see....
    09-20-2015 04:22 PM
  25. anthony2558's Avatar
    Motorola and their shipping department.. I see they haven't gotten any better since the OG Moto X.
    09-20-2015 05:03 PM
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