10-22-2016 11:13 AM
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  1. ShanesHouse's Avatar
    You could try, I mean I still feel like I'm not getting anywhere. Still hasn't been cleared for me.

    This really sucks because I'm tired of using my S6!
    Attachment 198921
    Could you post the support number you called for FedEx?
    09-29-2015 04:32 AM
  2. Vortex00's Avatar
    Looks like we're both in the same batch that's currently stuck. Ordered mine 9/22 and got the exact same email with delivery date 10/12.
    I kept wondering why a lot of members on here had tracking info yet I couldn't get any... Starting to get the opinion they didnt really put my order through
    09-29-2015 05:15 AM
  3. Vortex00's Avatar
    Could you post the support number you called for FedEx?
    Sure I just got it off the main website and the lady was really helpful and direct (which I personally like) 1800-463-3399
    Even after getting the "We are sorry email" they still haven't given me any tracking info which seem like a lot of other folks have gotten
    ShanesHouse likes this.
    09-29-2015 05:19 AM
  4. BlueBlazer60's Avatar
    Just received an update that my order has been delayed until 10/12. It was placed on 9/22. It's gonna take a total of 3 weeks to get it. Unbelievable!
    Believe it!!! In fact, I doubt it will be that soon. If the date change was from Motorola, it is as solid as a snowball on a hot July day.
    ChippahInGA likes this.
    09-29-2015 05:45 AM
  5. Vortex00's Avatar
    See and that for me is where my issue comes from, I understand they are dealing with a ton of order now but
    to just act like its not an issue and that folks ordering the phone are ignorant to not expect quality service and at least be informed
    of major date changes is just ridiculous.
    09-29-2015 05:55 AM
  6. ibcop's Avatar
    My 2nd one arrived in Memphis just after midnight and cleared customs a couple hours later. Delivery will be one day ahead of schedule. Giddy up!
    09-29-2015 06:01 AM
  7. msmith9591's Avatar
    Sure I just got it off the main website and the lady was really helpful and direct (which I personally like) 1800-463-3399
    Even after getting the "We are sorry email" they still haven't given me any tracking info which seem like a lot of other folks have gotten
    Small typo in that number... 1800-463-3339. But I'm being transferred over to their international shipment department to figure out why the clearance delay is taking so long. That number is 1800-247-4747 and their hours are apparently 8am-6pm (eastern time zone?). I guess I'll call back later.
    09-29-2015 06:42 AM
  8. Vortex00's Avatar
    My 2nd one arrived in Memphis just after midnight and cleared customs a couple hours later. Delivery will be one day ahead of schedule. Giddy up!
    Curious when did you order your two MXP?
    09-29-2015 06:42 AM
  9. BlueBlazer60's Avatar
    Small typo in that number... 1800-463-3339. But I'm being transferred over to their international shipment department to figure out why the clearance delay is taking so long. That number is 1800-247-4747 and their hours are apparently 8am-6pm (eastern time zone?). I guess I'll call back later.
    The 4747 number is a FedEx number, not a Motorola number.
    09-29-2015 07:58 AM
  10. BlueBlazer60's Avatar
    Looks like a good day for Motorola customer service. 0830 hours EDT and the lines to Moto order status are so over loaded when they try to put you in the queue for a representative your call is dropped. Typically the volume of calls increases as the rest of the country getting their morning coffee down.

    Maybe Motorola should visit Amazon to see how to operate an online sales operation. A lot not to like about Amazon but they are good at selling and delivering product.
    09-29-2015 08:05 AM
  11. msmith9591's Avatar
    The 4747 number is a FedEx number, not a Motorola number.
    Yep! I thought I would get further along talking with FedEx as opposed to Motorola. Other people on this thread are saying that Motorola just throws their hands up in the air saying it's not their problem since the phones are in FedEx's possession.

    My phone has been sitting in Memphis since 2:30am Friday morning at the FedEx hub, so it seemed fruitless to contact Motorola about it until I hear back from FedEx as to the reason for such a long delay.
    ShanesHouse likes this.
    09-29-2015 08:21 AM
  12. shahrozh's Avatar
    Given all these issues with delivery can anyone share their experience with returns? Are they prompt with refunded credit cards etc ?

    Thanks

    Posted via the Android Central App
    09-29-2015 08:30 AM
  13. Vortex00's Avatar
    Given all these issues with delivery can anyone share their experience with returns? Are they prompt with refunded credit cards etc ?

    Thanks

    Posted via the Android Central App
    Yeah I'm curious about that as well
    09-29-2015 08:32 AM
  14. TRW55's Avatar
    FedEx explains that the shipment is in bulk, and only Motorola can present he required documents to clear customs. Here is Motorola's response as of 9/29 8:51EST.

    ***********
    Good Day!

    I understand you have received an error message about a clearance delay with your tracking number from FedEx but I would like to inform you everything is being managed by FedEx and Motorola's partnership. We will immediately get in touch with you once an update on your delivery date is available. Again, we sincerely apologize for this issue. If you have other concerns and/or inquiries please feel free to call us back.

    Enjoy using our product!

    Sincerely,
    Motorola Customer Care
    Order Administration
    Office Hours: M-F 7am-10pm , Saturday & Sunday 9am-6pm CST
    Fax: 866-238-6686
    ShanesHouse likes this.
    09-29-2015 08:38 AM
  15. dcemureviews's Avatar
    Still in Memphis. You'll know it left TN when it says "Departed FedEx Location" as shown in my image from 9/22 at 3:07

    This is my current package. Since it's so early in the morning, it may actually depart tonight and be available for delivery on Monday. A day early from the estimated Tuesday delivery. Which sucks because I took off.
    Attachment 198554
    UPDATE

    As I predicted based on my 1st shipment, my 2nd package departed Memphis Tuesday morning at 2:39am. Arrived in NY 3 hours later, was out for delivery and now delivered to my job.
    09-29-2015 08:47 AM
  16. Vortex00's Avatar
    So after talking to them again and elevating the to speak with a manager again at Motorola they informed me that
    on 9/21 or 9/22 (they were vague about the date) there was a holiday at the plant where the phone are made and mine was never processed WTF.
    So I told them to cancel my order completely, I've been dealing with their shenanigans for the past few day and the fact they are just now telling me this set me off.
    09-29-2015 08:59 AM
  17. jpr196's Avatar
    I just talked to Fed Ex and if your phone was one of those stuck in customs since early Friday morning, you won't be getting your phone today. Sucks because other shipments have cleared.
    09-29-2015 09:16 AM
  18. ChippahInGA's Avatar
    Mine is finally out for delivery. It's about time.
    09-29-2015 09:22 AM
  19. NicksGarage's Avatar
    Geez! I've been off-line for a week on my vacation and things haven't gotten any better. The first one I ordered on 9/2 and canceled still shows an estimated shipping date of 9/15. The second one I ordered on 9/20 was supposed to arrive on 9/30 but I just got an e-mail from Motorola saying it's delayed and that it will come on 10/8 instead. At least this time they are communicating.
    09-29-2015 09:32 AM
  20. LinT's Avatar
    well, I'll go ahead and join the conversation... I just ordered mine on Sept 25 and have an estimated delivery date of Oct 5. That seems a little quick from what I'm reading on here. We'll see. (its my first android phone... coming from a windows mobile phone)
    09-29-2015 09:32 AM
  21. akronevan2's Avatar
    I got mine today. I ordered completely customized, Moto said, 2 October, and it was in Memphis by Friday. Good luck everyone!

    Posted via the Android Central App
    09-29-2015 09:46 AM
  22. venomous911's Avatar
    Mine too finally left Memphis at 4am and arrived in Phoenix at 5am. At local site about to get on the truck. 4 weeks.
    09-29-2015 09:47 AM
  23. bhatech's Avatar
    Wow can't believe it's still sitting in clearance delay from Friday early morning. Wtf Moto I'm for sure returning back the device after I order the Nexus today.
    09-29-2015 09:51 AM
  24. LinT's Avatar
    How long does it usually take to be "being built"?
    09-29-2015 10:08 AM
  25. dcemureviews's Avatar
    well, I'll go ahead and join the conversation... I just ordered mine on Sept 25 and have an estimated delivery date of Oct 5. That seems a little quick from what I'm reading on here. We'll see. (its my first android phone... coming from a windows mobile phone)
    I ordered my replacement on 9/22. Motorola gave me estimate of 10/2. FedEx gave today's estimate of delivery and it was delivered on time.
    I got mine today. I ordered completely customized, Moto said, 2 October, and it was in Memphis by Friday. Good luck everyone!

    Posted via the Android Central App
    Same here
    How long does it usually take to be "being built"?
    I ordered 32GB and it took about 2 days for it to be built. I've read that 64GB's have delays. 16GB is probably quick like the 32GB.
    LinT likes this.
    09-29-2015 10:16 AM
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