10-22-2016 11:13 AM
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  1. Ntchwaidumela's Avatar
    And my phone does not have my greeting.

    Wow, all the time it took for them and they didn't get it all right.

    Edit: They gave me a redo code. Estimated Delivery is Oct 16. Here's hoping this order goes smoother this time.
    Mine didn't have the engraved back...which I was on the fence about anyway. So I'm satisfied; it looks fine without it.
    09-30-2015 02:00 PM
  2. xaviex77's Avatar
    Mine didn't have the engraved back...which I was on the fence about anyway. So I'm satisfied; it looks fine without it.
    Pfft, so disappointing from Motorola. I was able to reduce the severity of the dead pixel by running some app that is suppose to fix it. But I've sent an e-mail to Motorola for a replacement, but to have them ship it first so I'm not without a phone. Hopefully it works out.
    09-30-2015 02:24 PM
  3. Ntchwaidumela's Avatar
    Pfft, so disappointing from Motorola. I was able to reduce the severity of the dead pixel by running some app that is suppose to fix it. But I've sent an e-mail to Motorola for a replacement, but to have them ship it first so I'm not without a phone. Hopefully it works out.
    They'll ship it first, along with a return package for you to return the original phone.
    xaviex77 likes this.
    09-30-2015 02:34 PM
  4. Cael26's Avatar
    Hi, did they charge your credit card for the redo?
    No they didn't. Code dropped the price to 0.
    09-30-2015 02:34 PM
  5. bhatech's Avatar
    Pfft, so disappointing from Motorola. I was able to reduce the severity of the dead pixel by running some app that is suppose to fix it. But I've sent an e-mail to Motorola for a replacement, but to have them ship it first so I'm not without a phone. Hopefully it works out.
    You have an option to have them build and ship, then once you receive you can return. Obviously they will put a charge on hold for the replacement to make sure you return the old one.
    xaviex77 likes this.
    09-30-2015 02:36 PM
  6. Cael26's Avatar
    You have an option to have them build and ship, then once you receive you can return. Obviously they will put a charge on hold for the replacement to make sure you return the old one.
    They didn't put a charge on hold for my replacement. I just have to send my old one back by 10/30/15 to not get charged.
    xaviex77 likes this.
    09-30-2015 02:38 PM
  7. NicksGarage's Avatar
    Mine went from "Being Built" to "Order Complete" last night. Ordered on 9/20 with an initial delivery date of 9/30 which was then changed to 10/8. Still nothing in FedEx DM. This is still better than the one I ordered on 9/2 that never got out of "Order Approved" and I got them to cancel it.
    Just showed up in DM with delivery date of 10/2. Won't let me customize the delivery though.
    09-30-2015 06:35 PM
  8. Pushcush1983's Avatar
    Got it, put on tempered glass, case I bought would not fit with tempered glass, proceeded to drop the damn thing face down, shattered tempered, no damage to phone thank God!! Rough day!!
    09-30-2015 07:34 PM
  9. powgal's Avatar
    After reading all these posts, I am feeling quite fortunate that I ordered mine on 9/20 and received it in 9/28. The accessories I ordered from Amazon all fit / work perfectly. Maybe the build choices (16/32/64 GB, frame/trim/back selections) have something to do with the delays on some phones. I ordered white w/champagne trim, deep sea blue back, engraved.
    09-30-2015 09:53 PM
  10. bhatech's Avatar
    Mine went thru multiple international shipment release and still in Memphis. This is the Thursday late night/Friday early morning batch that was stuck in long clearance delay !!!
    10-01-2015 01:31 AM
  11. jpr196's Avatar
    Mine went thru multiple international shipment release and still in Memphis. This is the Thursday late night/Friday early morning batch that was stuck in long clearance delay !!!
    Hmm, wonder what happened. I got mine yesterday from that batch. So far, no issues, looks and runs great!
    bhatech likes this.
    10-01-2015 09:22 AM
  12. bhatech's Avatar
    Hmm, wonder what happened. I got mine yesterday from that batch. So far, no issues, looks and runs great!
    Thanks just checked tracking and it's at my local fedex facility, took a long time for it to get here after international shipment release.
    10-01-2015 09:56 AM
  13. ibcop's Avatar
    Well that's disappointing... I like knowing when it's actually going to get to me. Haha but thanks for the heads-up!
    Did you get yours?
    10-01-2015 12:55 PM
  14. Gunrack's Avatar
    My phone's been stuck in Memphis for 36 hours due to customs issues. I see others have had similar problems here and there.

    I just got off a chat session with MOTO support. Here's all they had to say,

    Vene Rose: Hi, my name is Vene Rose. How may I help you?
    Scott: My phone shipped from you guys a couple days ago and is being held in Memphis. Won't clear customs. The FexEx tracking site says "Shipment documentation indicates value discrepancy. Correct value of shipment is required."
    Scott: also says "Shipper or Importer must confirm or verify value of goods."
    Scott: Tracking number is 653XXXXXXXX
    Vene Rose: Thank you for that information.
    Vene Rose: I do apologized for this inconvenience let me assist you Scott.
    Vene Rose: Please give me a moment to check your this.
    Scott: ok
    Vene Rose: Just to verify is this an order from our website Scott?
    Scott: 0xxxxxxx is my order number
    Vene Rose: Thanks you so much.
    Scott: Yes it was, it actually was a replacement where you gave me a pin to return and re-order a new phone. Cost showed $0.00 for the order
    Vene Rose: No worries Scott, I'm checking for status of this order now please bear with me.
    Vene Rose: And yes this is actually a mandatory check up from Customs.
    Scott: 36 hour check?
    Vene Rose: I have here expected delivery date 10/08/2015.
    Scott: The first phone I received was in customs 1 hour
    Scott: My order on the Motorola site said I'd have the phone 10/2
    Vene Rose: I do apologized Motorola is working hard to resolve this issue.
    Scott: Hard to see that from here. When something I order hits Memphis in the middle of the night I get it the next morning
    Vene Rose: You don't have to worries Scott I will provide you update once we have the information available.
    Scott: My order originally said it would be here Oct 2. It's in Memphis less than 4 hours away and now your site has changed the delivery estimate to Oct 8. That's not right.
    Vene Rose: Actually it has this status pending delivery from Fed Ex but rest assured that we are working on this now.
    Scott: How could one shipment clear customs in 1 hour and now the same item has sat there 36 hours
    Vene Rose: I don't have the information at the moment Scott, But please let monitor this one and give you an update once we received the information, because the only thing that i have here is the expected delivery date.
    Scott: Not like I have any choice. Not the experience I was hoping for buying my first MOTO device.
    Vene Rose: I'm sorry. I will do follow up for this one and will send you email once I have the actual shipment date.
    Scott: Thanks
    Vene Rose: May you please verify me the best contact number to call you?
    Scott: XXX-XXX-XXXX
    Vene Rose: Thank you Scott.
    Scott: Have a good day.

    Stuck in Memphis.
    10-01-2015 02:34 PM
  15. qnet's Avatar
    I haven't been following this thread. I'm glad to see many of you get your phones. I ordered on 9/2 and have nothing. My Moto 360 was supposed to be delivered 9/29 and the Moto XPE delayed until Oct 8. I wasn't really upset with Motorola until I read this thread (orders way after mine being delivered) I don't even want their phone anymore, I'm getting the Nexus 6P.

    I called and told them I wanted to cancel the phone but keep the watch. They said that since the watch is on the same order that it will be canceled also. I told them to go ahead and cancel it all. I checked today and it still shows being built so I'm not sure they even canceled it.

    Anyway, I don't mean to spoil this thread, and I hope you all are enjoying your phones. I just had to vent. I've been so excited about the nexus that I didn't realize how bad the Motorola shipment process was going.

    I got a email from them congratulating me on my new Moto x LOL.
    10-01-2015 09:29 PM
  16. RicKaysen's Avatar
    ordered mine from amazon yesterday, to be delivered today. i wanted a painless return experience if needed.
    10-02-2015 05:32 AM
  17. msmith9591's Avatar
    Did you get yours?
    I did! FedEx delivered it Wednesday morning at 9am. I haven't had any issues with it so far, so it's great having a phone that works. I was so ready to throw my Galaxy S3 out a window.
    10-02-2015 06:29 AM
  18. swebb's Avatar
    Has anyone received a phone that didn't have any detailed tracking on the FedEx site? I got notice that my shipping label was created on Sep 29 with delivery today. Nothing has updated since. I'm wondering if I need to check further.
    10-02-2015 07:50 AM
  19. rushmore's Avatar
    After reading all these posts, I am feeling quite fortunate that I ordered mine on 9/20 and received it in 9/28. The accessories I ordered from Amazon all fit / work perfectly. Maybe the build choices (16/32/64 GB, frame/trim/back selections) have something to do with the delays on some phones. I ordered white w/champagne trim, deep sea blue back, engraved.
    You must have hit the perfect scenario since that is a great total time. Motorola is apparently having a hard time keeping up with demand. This seems a genuine demand surprise rather than the usual case of poor planning. The device appears to be a hit for them, in spite of no carriers selling yet.
    10-02-2015 07:57 AM
  20. berny26's Avatar
    Ordered mine 9/30, expected to be delivered 10/20. Oy vey.
    10-02-2015 08:05 AM
  21. bpe4's Avatar
    Ordered mine 9/30, expected to be delivered 10/20. Oy vey.
    I ordered last Sunday (9/27), and my expected delivery is 10/13. However, I think the estimates are very conservative. My status went from 'being built' on 9/28 and switched to 'complete' on 9/30. I have a feeling that phones are never shipped as soon as they are built, but they wait till a large amount have been completed and they ship them to Memphis in bulk (maybe once a week?) So if mine goes out in the next shipment, I would expect to receive my device a week before that expected date.
    10-02-2015 08:14 AM
  22. Gunrack's Avatar
    Well, I want to believe that my chat session yesterday with MOTO customer service worked but I know better. Regardless the shipment got released yesterday about 7PM and the phone is on the truck for delivery this morning. Finally!
    10-02-2015 08:23 AM
  23. Randomly Waiting's Avatar
    And my phone does not have my greeting.

    Wow, all the time it took for them and they didn't get it all right.

    Edit: They gave me a redo code. Estimated Delivery is Oct 16. Here's hoping this order goes smoother this time.
    I didn't get my greeting either. Part of me wants to be anal about it, but seriously, it had been almost a month. I'm done and my phone is perfect otherwise. Speakers sound good, calls sound good, headphones sound good, it charges quickly when I plug it in and I'm not plugging in my phone until about 8pm at night.

    I'm gonna be satisfied and enjoy my darn phone. I wasn't too attached to the greeting anyway
    10-02-2015 09:52 AM
  24. Fallinangel27's Avatar
    I'm waiting on my replacement phone. My first phone when you turned it on half of the screen was nothing but dead pixels and the other half was a normal screen. I ordered my replacement on 9/22 with a Est. Delivery Date of Oct 6th. Checked the status and the order was completed on Sept. 29. I thought I would be getting a shipment notice today but I have a feeling mine is waiting on a bulk shipment.
    10-02-2015 11:11 AM
  25. ibcop's Avatar
    I did! FedEx delivered it Wednesday morning at 9am. I haven't had any issues with it so far, so it's great having a phone that works. I was so ready to throw my Galaxy S3 out a window.
    Awesome sauce and enjoy it!
    msmith9591 likes this.
    10-03-2015 06:19 AM
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