10-22-2016 12:13 PM
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  1. LinT's Avatar
    I just checked my status and it looks like this batch is stuck in a clearance delay Hopefully it will be released soon.
    10-06-2015 06:14 AM
  2. bpe4's Avatar
    I just checked my status and it looks like this batch is stuck in a clearance delay Hopefully it will be released soon.
    Yep.. still in Clearance Delay. LinT, do you mind driving up to Memphis to let them know what the phones are worth so they'll release them?
    10-06-2015 09:50 AM
  3. LinT's Avatar
    Yep.. still in Clearance Delay. LinT, do you mind driving up to Memphis to let them know what the phones are worth so they'll release them?
    I'm on on!!
    10-06-2015 09:58 AM
  4. bpe4's Avatar
    I'm on on!!
    Oh well.. now I see why Motorola's Delivery estimate that they published on THEIR website is 10/13. Even though they got the phone into Memphis 1 week earlier than my estimated delivery date, this gives them a ton of wiggle room for this customs-clearance game to occur.
    10-06-2015 10:55 AM
  5. NicksGarage's Avatar
    I just checked my status and it looks like this batch is stuck in a clearance delay Hopefully it will be released soon.
    They still haven't figured this out! All these hassles don't make me feel good about ordering products from Motorola.

    Sent from my 831C using Tapatalk
    10-06-2015 11:56 AM
  6. mamawM's Avatar
    I just checked my status and it looks like this batch is stuck in a clearance delay Hopefully it will be released soon.
    mine is in that batch, too.
    10-06-2015 12:51 PM
  7. Cael26's Avatar
    took 6 days for them to build my replacement and the shipment information has been sent to FedEx. Hoping I get it by Friday.
    10-06-2015 02:41 PM
  8. LinT's Avatar
    Anybody know how long the last shipment was stuck in the "clearance delay"?
    10-06-2015 04:09 PM
  9. bpe4's Avatar
    Anybody know how long the last shipment was stuck in the "clearance delay"?
    Well.. I had 2 items in this bulk shipment sitting in Clearance Delay in Memphis: The phone, and a Casemate Bumper Case. I had ordered the case separately a day later so it was on a different order and had different FedEx tracking. The case cleared customs, and is on a truck being delivered today. The doggone phone is still sitting in Memphis according to Delivery Manager.
    10-07-2015 07:27 AM
  10. lmfny63's Avatar
    Ordered mine 9/26, with an estimated delivery date of 10/9. Website says it's still being built. Ordered 16gb, white front, ebony wood, engraved with name and welcome message.
    10-07-2015 08:43 AM
  11. KofShamen's Avatar
    Has anyone here experienced a delay of more than 5 days?
    I ordered on Moto Maker 4 days ago and got an estimated delivery date of 10/20. I really need the phone to arrive before 10/26.
    It seems that a lot of people have had their orders delayed. Should I be worried? Or is it likely to make it on time?
    10-07-2015 11:33 AM
  12. LinT's Avatar
    I ordered mine on 9/25 and it had an estimated delivery date of 10/5. It shipped out on 10/5 with a new eta of 10/12. However, FedEx tracking estimated a delivery of today 10/7. It is currently in a clearance hold with an ETA of "pending". That's my story....
    10-07-2015 11:59 AM
  13. Jack13's Avatar
    I too have a phone in the current batch that was held up in Memphis, but my status now shows it was released at 1152 CDT and is back in transit! Delivery date is still pending, but my fingers are crossed that it arrives tomorrow!

    "I've ordered my Moto X Style" (Order & Shipping Discussion)-capture.jpg
    10-07-2015 01:23 PM
  14. mamawM's Avatar
    I too have a phone in the current batch that was held up in Memphis, but my status now shows it was released at 1152 CDT and is back in transit! Delivery date is still pending, but my fingers are crossed that it arrives tomorrow!

    Click image for larger version. 

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    that's exactly what mine looks like.
    10-07-2015 01:30 PM
  15. NicksGarage's Avatar
    Same here. Maybe I'll get it tomorrow.

    Sent from my 831C using Tapatalk
    10-07-2015 02:14 PM
  16. qnet's Avatar
    Is anyone who ordered on Sept 2 still waiting on their phone?
    10-07-2015 03:55 PM
  17. blobberz's Avatar
    Has anyone here experienced a delay of more than 5 days?
    I ordered on Moto Maker 4 days ago and got an estimated delivery date of 10/20. I really need the phone to arrive before 10/26.
    It seems that a lot of people have had their orders delayed. Should I be worried? Or is it likely to make it on time?
    I ordered mine on 9/22 with an estimated delivery date of 9/28 and still haven't received my phone. The delivery date has been bumped to 10/12 but God knows how long it'll REALLY take when it arrives and gets stuck in custom.
    10-07-2015 04:26 PM
  18. Laura Knotek's Avatar
    I ordered mine on September 2, and I just got this email today.

    "I've ordered my Moto X Style" (Order & Shipping Discussion)-uploadfromtaptalk1444249933328.png

    Sent from my Moto X using Tapatalk
    10-07-2015 04:32 PM
  19. swebb's Avatar
    I ordered mine on September 2, and I just got this email today.
    Wow. Never seen that long for a delivery. What Motomaker options did you configure?
    Laura Knotek likes this.
    10-07-2015 04:48 PM
  20. Laura Knotek's Avatar
    Wow. Never seen that long for a delivery. What Motomaker options did you configure?
    Royal blue back, black front, grey trim, personal boot screen greeting "Hi, Laura!", 64 GB.

    Sent from my Moto X using Tapatalk
    10-07-2015 04:51 PM
  21. lmfny63's Avatar
    So there appears to be two problems here. First, the phone has been much more popular than they ever imagined. With all the positive reviews, they've been flooded with orders. The other problem is that after Lenovo bought Motorola, they closed the Texas plant and moved manufacturing to China (no surprise, Lenovo is a Chinese company). So now the shipping has to clear customs which is causing more delays. Had they known how popular it would be, they probably would have delayed closing the Texas plant.
    10-07-2015 06:40 PM
  22. Ernie Whalen's Avatar
    Ordered 16GB with Leather Cognac with metallic red trim.
    Ordered on 9/30 and order completed on 10/6. Currently waiting for it to ship out.
    Expected delivery date 10/15.
    10-07-2015 10:29 PM
  23. cyclingtrav's Avatar
    I ordered my Moto X Pure on Oct. 4, with expected delivery Oct. 21

    Received "order approved" email the next day (Oct. 5) with the "Device being Built" on the Order Status webpage updated at about the same time. Updated to "Order Complete" today (Oct. 7).

    This is the configuration I went with:

    "I've ordered my Moto X Style" (Order & Shipping Discussion)-screen-shot-2015-10-07-11.18.37-pm.png

    Black screen/front, dark gray frame/accent, white back. 16GB internal storage, no engraving. I have a 128gb SDXC card on order, as well as an Incase DualPro case.
    10-08-2015 02:23 AM
  24. lmfny63's Avatar
    So I'm starting to get angry and considering canceling my order. Order on 9/26 and supposed to be delivered tomorrow, but the site still says device being built. Yet I'm seeing people who ordered well after me getting theirs. I like the customization, but it's Nut worth waiting a month for. Had I known it would take so long I would have ordered a stock color from Amazon or picked one up at best buy.
    10-08-2015 06:50 AM
  25. bpe4's Avatar
    Royal blue back, black front, grey trim, personal boot screen greeting "Hi, Laura!", 64 GB.

    Sent from my Moto X using Tapatalk
    Laura, your patience knows no bound. I'm not sure I would have let this slide. Ordering on Day 1 of pre-order and you still haven't received it? I think somehow your order fell behind someone's desk and they just found out a week ago, because there's no reason for that much of a delay. In any case, I think I would have lit into someone in Customer Support after around 9/20.
    10-08-2015 08:02 AM
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