10-22-2016 12:13 PM
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  1. Laura Knotek's Avatar
    I just ordered mine today and it should be here on Oct. 27th.

    Does anyone know how long it takes from Order approved to being built?
    It varies. Some people got theirs in about a week. I waited a month for mine. Mine showed being built for about 3 weeks. Once it was finally done, it arrived two days sooner than what the FedEx tracking showed.

    Sent from my Moto X Pure Edition using Tapatalk
    VoltaicShock likes this.
    10-19-2015 03:07 PM
  2. VoltaicShock's Avatar
    It varies. Some people got theirs in about a week. I waited a month for mine. Mine showed being built for about 3 weeks. Once it was finally done, it arrived two days sooner than what the FedEx tracking showed.

    Sent from my Moto X Pure Edition using Tapatalk
    Thanks!

    Guess I should signup for the Fedex tracking like UPS has so I get notified when I am going to be getting a package. Wish they used UPS instead though.
    10-19-2015 03:21 PM
  3. StarStrider's Avatar
    Got an email that mine was shipped today! Already in transit out of Hong Kong, new delivery date is Wednesday 10/21
    10-19-2015 06:02 PM
  4. VoltaicShock's Avatar
    It varies. Some people got theirs in about a week. I waited a month for mine. Mine showed being built for about 3 weeks. Once it was finally done, it arrived two days sooner than what the FedEx tracking showed.

    Sent from my Moto X Pure Edition using Tapatalk
    Looks like it wen to being built already!
    Laura Knotek likes this.
    10-19-2015 08:40 PM
  5. ffejjj's Avatar
    Looks like it wen to being built already!
    Mine jumped to bring built in 1 day and sat there for a week.

    Today it moved to "Order Complete"

    Patiently waiting for "In Transit"

    Posted via the Android Central App
    10-19-2015 09:23 PM
  6. VoltaicShock's Avatar
    Mine jumped to bring built in 1 day and sat there for a week.

    Today it moved to "Order Complete"

    Patiently waiting for "In Transit"

    Posted via the Android Central App
    Why must you bring me down lol
    ffejjj likes this.
    10-19-2015 10:14 PM
  7. cwise222's Avatar
    Mine took about a week to build, maybe a little less. The parts still seem to be a little backed up still so what options you choose can cause the building phase time to fluctuate. Then of course once it ships it'll have clearance issues with FedEx. I am not sure why Moto hasn't fixed the paperwork debacle after a month of every shipment hitting a clearance delay or why it is taking so long but they need to get that fixed soon. If you are going to shift production out of the US and have to have every single phone make it though clearance then you need to make sure it all works right or at least fix it after it happening once or twice.

    The Lenovo supply chain and shipping teams seem to be pretty bad, to say the least.
    10-19-2015 10:32 PM
  8. colton groters's Avatar
    1. Pure Edition
    2. 32GB
    3. no engraving an Hello Moto Boot
    4. Cricket

    Posted via the Android Central App
    10-19-2015 11:20 PM
  9. StarStrider's Avatar
    My MXPE just hit Memphis, now I just gotta wait for the clearance delay. I've been seeing everything from it not even taking a day, to people losing their phones and having to get new ones from Motorola.. Here's hoping for the best!
    VoltaicShock likes this.
    10-20-2015 03:42 AM
  10. Laura Knotek's Avatar
    My MXPE just hit Memphis, now I just gotta wait for the clearance delay. I've been seeing everything from it not even taking a day, to people losing their phones and having to get new ones from Motorola.. Here's hoping for the best!
    Mine didn't even take a day for the clearance. It took a long time to build but shipped quickly once it got built.

    Sent from my Moto X Pure Edition using Tapatalk
    10-20-2015 03:49 AM
  11. Faithfull's Avatar
    Ordered mine on the 15th, was built by 16th. Estimated to be delivered on 23rd but just checked with DHL and its on the courier van to be delivered today

    White/Light Gold with White Back, no engraving, 64gb.
    10-20-2015 05:12 AM
  12. azdmelani's Avatar
    Ahhh, the good old clearance delay. At least this time, it is during a weekday vs a weekend.

    Mine also says Anchorage, AK under the top clearance delay status, but on the bottom with the time stamps says Memphis. Go figure
    10-20-2015 07:06 AM
  13. VoltaicShock's Avatar
    Mine took about a week to build, maybe a little less. The parts still seem to be a little backed up still so what options you choose can cause the building phase time to fluctuate. Then of course once it ships it'll have clearance issues with FedEx. I am not sure why Moto hasn't fixed the paperwork debacle after a month of every shipment hitting a clearance delay or why it is taking so long but they need to get that fixed soon. If you are going to shift production out of the US and have to have every single phone make it though clearance then you need to make sure it all works right or at least fix it after it happening once or twice.

    The Lenovo supply chain and shipping teams seem to be pretty bad, to say the least.
    Or don't use FedEx
    10-20-2015 09:11 AM
  14. cwise222's Avatar
    Or don't use FedEx
    Oh, It's not FedEx. The same thing would happen with UPS. Moto, or Lenovo really since they took over the supply chain, isn't providing the correct or needed information to let the package legally be cleared by US customs so it can be delivered and those requirements apply to every shipping company. The shipment my phone is in seems to be missing the tariff number or FedEx was given the wrong one. That is something so basic it boggles my mind a bit that it keeps happening over and over.
    jephanie likes this.
    10-20-2015 10:02 AM
  15. VoltaicShock's Avatar
    Oh, It's not FedEx. The same thing would happen with UPS. Moto, or Lenovo really since they took over the supply chain, isn't providing the correct or needed information to let the package legally be cleared by US customs so it can be delivered and those requirements apply to every shipping company. The shipment my phone is in seems to be missing the tariff number or FedEx was given the wrong one. That is something so basic it boggles my mind a bit that it keeps happening over and over.
    I know. I am just not a fan of FedEx
    10-20-2015 10:09 AM
  16. StarStrider's Avatar
    The shipment my phone is in seems to be missing the tariff number or FedEx was given the wrong one. That is something so basic it boggles my mind a bit that it keeps happening over and over.
    That's what's going on with mine, I've never had issues like this importing something.
    10-20-2015 12:30 PM
  17. Cuda13's Avatar
    I ordered mine the morning of the 17th and it shows as order complete on Moto's site. Now waiting for shipping.

    32 GB
    Black front
    Slate grey back w/ metallic red trim
    no engraving or greeting
    VoltaicShock likes this.
    10-20-2015 01:56 PM
  18. StarStrider's Avatar
    My MXPE was just released from import clearance, back on track to arrive tomorrow! Hype!
    VoltaicShock likes this.
    10-20-2015 02:05 PM
  19. azdmelani's Avatar
    My MXPE was just released from import clearance, back on track to arrive tomorrow! Hype!
    Same here
    10-20-2015 02:16 PM
  20. Hendry775's Avatar
    My MXPE was just released from import clearance, back on track to arrive tomorrow! Hype!
    Same here
    10-20-2015 03:19 PM
  21. bigmac429's Avatar
    Same here
    Not mine. Been in the clearance delay in Memphis since Sunday.
    10-20-2015 03:23 PM
  22. Spectere50's Avatar
    10-20-2015 04:09 PM
  23. Chamsalot's Avatar
    Not mine. Been in the clearance delay in Memphis since Sunday.
    Same here. Unfortunately, I cannot wait any longer and as of 5:20PM EST, it's still in the Clearance Delay since Sunday morning. Therefore, I just ordered the same phone (less customization) from Best Buy. For $25 expedited shipping, I should have it here tomorrow.

    Really disappointed with Motorola.
    10-20-2015 05:22 PM
  24. tcournoy's Avatar
    I'm glad that some of the other people who's phones that were stuck in the Clearance Delay since Sunday have been released, unfortunately I am still waiting for mine. The whole process of ordering from Moto has been pretty terrible for me. I work in supply chain and understand production and shipping delays but Moto has been terrible at communication throughout the process. While I still want my phone and eagerly await its arrival (whenever that may be) I am probably not going to order from them again.
    10-20-2015 05:49 PM
  25. jephanie's Avatar
    My friend ordered one and it's been stuck with the customs delay for three days and remains there. My replacement was stuck, too, but for just one day.

    Sent from my XT1575 using Tapatalk
    10-20-2015 07:16 PM
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