10-22-2016 12:13 PM
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  1. Andrew Newton's Avatar
    Ordered mine on 9/8. Estimated delivery date was 9/17. It wasn't shipped until 9/17. On 9/18 FedEx said it was in Memphis and that now there was a customs delay. I've contacted Motorola 3 times since then and have gotten the run around. They said it could take up to 48 hours to resolve the issue. Its been more than that. If I ever get it, I'm sending it back and getting a refund.
    10-20-2015 08:01 PM
  2. azdmelani's Avatar
    Ordered mine on 9/8. Estimated delivery date was 9/17. It wasn't shipped until 9/17. On 9/18 FedEx said it was in Memphis and that now there was a customs delay. I've contacted Motorola 3 times since then and have gotten the run around. They said it could take up to 48 hours to resolve the issue. Its been more than that. If I ever get it, I'm sending it back and getting a refund.
    That's awful. Have you tried social media or the Moto support forums? There is someone there with handle KariMoto that solves issues such as yours.
    jephanie likes this.
    10-20-2015 08:58 PM
  3. Spectere50's Avatar
    Finally Released from clearance delay!

    "I've ordered my Moto X Style" (Order & Shipping Discussion)-img_20151018_165024919.jpg

    All accessories prepped and ready yo go!
    10-20-2015 09:19 PM
  4. jephanie's Avatar
    That's awful. Have you tried social media or the Moto support forums? There is someone there with handle KariMoto that solves issues such as yours.
    I ripped them on Facebook, Twitter and Google+. The tweet seemed to do the trick for me.
    Laura Knotek and azdmelani like this.
    10-20-2015 10:54 PM
  5. ffejjj's Avatar
    Mine just moved from "Order Complete" to "In Transit"

    Expected delivery Friday...

    We'll see I guess

    Posted via the Android Central App
    Laura Knotek likes this.
    10-20-2015 10:56 PM
  6. VoltaicShock's Avatar
    For all those the are upset about it getting stuck in customs why are you so upset about it? I look at it this way, I will get the phone it will get delivered. I understand as I want my phone too but they did say estimated delivery not guaranteed.
    10-21-2015 09:02 AM
  7. Chamsalot's Avatar
    Mine too has been released (as of last night), and scheduled for delivery today, which was the original estimated date. Guess the one I ordered from Best Buy will go back.

    EDIT: Just came in.
    10-21-2015 09:41 AM
  8. jephanie's Avatar
    For all those the are upset about it getting stuck in customs why are you so upset about it? I look at it this way, I will get the phone it will get delivered. I understand as I want my phone too but they did say estimated delivery not guaranteed.
    To me it is more of a matter of a question of competence. Their first several waves of shipments were orderly and properly documented so as to move through the system without any glitches. But all of a sudden, the shipments have been going out with all kinds of missing information and getting stuck in customs for 1-4 (maybe more) days for some people. That's a sign of someone in their chain suddenly becoming incompetent with regard to well-established policies and procedures.
    VoltaicShock likes this.
    10-21-2015 10:15 AM
  9. Cuda13's Avatar
    I ordered mine on the 17th and it shipped yesterday 21st.
    VoltaicShock likes this.
    10-21-2015 10:28 AM
  10. Hendry775's Avatar
    Just got mine an hour ago, 6 days before the estimated date on Motorola's website! Posting from the Pure! Loving it!

    Posted via the Android Central App
    VoltaicShock and jephanie like this.
    10-21-2015 11:04 AM
  11. VoltaicShock's Avatar
    Just got mine an hour ago, 6 days before the estimated date on Motorola's website! Posting from the Pure! Loving it!

    Posted via the Android Central App
    Awesome! Mine has now been completed. Just waiting for shipping information.
    10-21-2015 11:08 AM
  12. StarStrider's Avatar
    Mine just came in! Gotta love getting deliveries at 9am
    10-21-2015 12:01 PM
  13. VoltaicShock's Avatar
    Mine just came in! Gotta love getting deliveries at 9am
    Nice! I am at work by that time
    10-21-2015 12:04 PM
  14. Spectere50's Avatar
    I was out of the house at 10am when they delivered, had to go pick it up. I have it NOW!!
    10-21-2015 03:48 PM
  15. ffejjj's Avatar
    I was out of the house at 10am when they delivered, had to go pick it up. I have it NOW!!
    And? What's your opinion?

    Posted via the Android Central App
    10-21-2015 06:17 PM
  16. Spectere50's Avatar
    Had trouble with the screen protector I bought, Otherwise it's great. My moto X 13 feels like a tiny little toy already. The lack of LAAAAAAAAAAAAG in between apps is joyous. Drained a good chunk of the battery over the last few hours but that's to be expected. The Turbo plug sits very snugly in the port which is delightful coming from the x13
    ffejjj likes this.
    10-21-2015 06:51 PM
  17. NicksGarage's Avatar
    For all those the are upset about it getting stuck in customs why are you so upset about it? I look at it this way, I will get the phone it will get delivered. I understand as I want my phone too but they did say estimated delivery not guaranteed.
    It's like sitting at a restaurant and people who ordered after you are getting their meals.

    Sent from my Moto X Pure Edition using Tapatalk
    ffejjj and jephanie like this.
    10-21-2015 08:55 PM
  18. VoltaicShock's Avatar
    It's like sitting at a restaurant and people who ordered after you are getting their meals.

    Sent from my Moto X Pure Edition using Tapatalk
    Yep it happens
    10-21-2015 10:34 PM
  19. ffejjj's Avatar
    Lol very good comparison

    Posted via the Android Central App
    10-21-2015 10:35 PM
  20. VoltaicShock's Avatar
    Finally Released from clearance delay!

    Click image for larger version. 

Name:	IMG_20151018_165024919.jpg 
Views:	32 
Size:	212.8 KB 
ID:	202313

    All accessories prepped and ready yo go!
    How much was the PNY 128GB? I figure I will need one of those
    10-21-2015 11:32 PM
  21. VoltaicShock's Avatar
    WOOT! Mine says it will be here by Friday and I ordered it on Monday!
    10-21-2015 11:33 PM
  22. ffejjj's Avatar
    I have now entered the Memphis clearance delay.

    Sigh...

    Posted via the Android Central App
    10-22-2015 07:28 AM
  23. VoltaicShock's Avatar
    I have now entered the Memphis clearance delay.

    Sigh...

    Posted via the Android Central App
    I would rather be there. Mine was updated to get to me on Monday :\
    ffejjj likes this.
    10-22-2015 08:48 AM
  24. Cuda13's Avatar
    I have now entered the Memphis clearance delay.

    Sigh...

    Posted via the Android Central App
    Same here....

    Posted via the Android Central App
    10-22-2015 09:33 AM
  25. ffejjj's Avatar
    Cleared customs.

    Tomorrow delivery date...

    Posted via the Android Central App
    10-22-2015 08:02 PM
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