So here is my recent chat with Moto. No luck yet for me. Enjoy!
Kris: Hi, my name is Kris. How may I help you?
Walter1832: hi Kris, hope you are having a good day so far
Kris: How can I help you today?
Walter1832: I have a phone that is due to be delivered by 9/17, but I have not received an email about it being shipped
Walter1832: order # #$%^&*(
Kris: I’ll do my best to assist you on this, because here at Motorola, we find ways for you. In the meantime let me check on that, while I am doing it, will it be alright if you could kindly provide your name, phone number and email address?
Walter1832: I was told last week that it was to be shipped on Friday 9/11
Walter1832: Walter1832, ########, ********@gmail.com
Kris: I would just want to inform you that due to the high volume of demands with New Moto X Pure edition, some orders will experience delay, because we did not anticipate this success however Motorola is doing its best to ship out your device as soon as possible.
Kris: So here's what I can do. I'll personally keep track on this order, so once the tracking number is available. I'll send you an email for update.
Walter1832: is there any other info you can provide me, can you contact the warehouse
Kris: We don't have any direct contact to our warehouse Walter1832. Your device should be delivered by 09/17/2015 so your still within the time frame for the deliver date.
Walter1832: so in your opinion, does it look like you will be missing the 9/17 delivery date?
Walter1832: since it has to travel from China to the US
Kris: They might expedite the shipping of the device to meet the Expected delivery date of the device.
Walter1832: is there a reason why it still shows as 'being built' since 9/3
Walter1832: my phone must be 20 feet tall for it to take this long to be built
Kris: The system hasn't been updated yet.
Walter1832: is it delivered by boat? steered by the skipper and gilligan
Kris: We don't have any information about that.
Walter1832: or is it on a Fed Ex plane with Tom Hanks
Walter1832: either way, I'm screwed
Kris: Please give us a call at 1-800-734-5870 to see if they can check it on our warehouse.
Walter1832: so, what did you have for breakfast today?
Walter1832: ok, thanks
Kris: If you need any more information get in touch. Thanks from Motorola, bye!
Walter1832: Do you have a moto phone?
Walter1832: I bet you have an Iphone
Kris: Nah, I have a Nexus 6
Walter1832: ah, nexus, nice
Kris: I'm not much of an Iphone fan, I really prefer using android phones since its easier to use.
Walter1832: agreed, I have a nexus 5
Kris: That's nice.
Walter1832: battery doesn't last that long anymore, had to upgrade
Walter1832: am I holding you up?
Kris: Did you already tried to clear the cache of that device?
Walter1832: i do, every month, i set myself a reminder
Kris: Not really Paul.
Walter1832: i clear the partition
Kris: But still battery won't last. We I always play on my device so it not new for me if the battery wont last long, that's why I bought 2 power packs just incase I'll be needing it when I'm not at home. It comes handy.
Walter1832: i usually just leave mine on a wireless charger
Walter1832: so, do you have a relationship with Jesus
Walter1832: haha, just kidding
Kris: Yes I have. A strong one.
Walter1832: well then, good
Walter1832: you ever been in love with someone, but they are so far away
Walter1832: that is how i feel about this new phone...so far away
Walter1832: but seriously, tell Bob in shipping to send my phone out today, please
Walter1832: if Bob is out today, you can tell Jerry\
Kris: I know the feeling. But don't worry I'll check on your order. Once the tracking is available. I'll email it to you.
Walter1832: will the email come from Moto or Kris
Kris: It will come from moto but I will be the one to compose it ofcourse.
Walter1832: ok, just to make sure its you, please include a phrase that you and i will only know
Walter1832: we can use this phrase, "please put the turnips on the table'
Walter1832: then I will know it is from you and not a computer
Kris: Okay Paul. I'll take not of that one.
Kris: Anything else I can help you with?
Walter1832: ok, 'wink,wink' ...don't forget, 'pleaes put the turnips on the table'....this is important, my life depends on it
Walter1832: btw, you have my permission to post this to reddit if you like
Kris: Yes Paul. Just to make sure you know its me.
Walter1832: wait a sec, just thought of something
Walter1832: what if Kris is a robot and not real
Kris: What would it be?
Walter1832: mind blown
Kris: No I'm not.
Kris: Were not robots.
Walter1832: but that is what a robot who thinks its real would say
Kris: Its just that you tink were robots because our replies are generic,
Walter1832: if you are not a robot, cut your finger to see if it bleeds
Kris: Oh that will hurt.
Walter1832: but is there blood?
Kris: So no thanks.
Kris: Of course there will be blood.
Walter1832: i bet it is synthetic blood....clever robots
Walter1832: you will this round robot Kris
Walter1832: you probably have the real Kris tied up in a closet...I must get help for him
Kris: Haha. Okay, That's cute though.
Kris: So I need to end this chat session as we have other customers waiting on the line. You know we need to attend on them aswell.
Walter1832: Ah, I see. Robots continue on with your programming.
Kris: Aside from this concern, would there be anything else that I can assist you?
Walter1832: go ahead, assist other humans as you have been programmed to do.
Walter1832: Thanks Kris.