01-18-2016 03:30 PM
37 12
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  1. Ry's Avatar
    How do i add advanced calling? They both are under same feature.
    Log into the your account in the Verizon Wireless app.
    Select the line you want to enable Advanced Calling 1.0 on.
    Manage Features
    Scroll down to Advanced Calling 1.0 and Add This Feature (or Enable).

    On the phone:
    Settings
    In Wireless &networks, select More
    Cellular Networks
    Enable Enhanced 4G LTE Mode
    droidman2177 likes this.
    10-30-2015 03:23 PM
  2. Almeuit's Avatar
    HD Voice is enabled when both parties have Advanced Calling enabled, right?
    Ah yep -- that's it.
    Ry likes this.
    10-30-2015 03:26 PM
  3. Jay Sullivan's Avatar
    I logged into my Verizon account and searched for voLTE, but when I clicked the "Get it Now" button for HD Voice & Video calling, it said "Unfortunately, all the devices on your account are incompatible with Advanced Calling 1.0". I thought the Moto X Pure supported this, so is this just because Verizon doesn't sell the device directly? And I'm not even clear on what Advanced Calling 1.0 is. If I bring up Settings / Cellular Networks on my phone I have an option for "Enhanced 4G LTE Mode", and I have already confirmed that activating this option allows me to surf and talk at the same time, but is Advanced Calling 1.0 something different?
    10-30-2015 09:42 PM
  4. Jheebs's Avatar
    I logged into my Verizon account and searched for voLTE, but when I clicked the "Get it Now" button for HD Voice & Video calling, it said "Unfortunately, all the devices on your account are incompatible with Advanced Calling 1.0". I thought the Moto X Pure supported this, so is this just because Verizon doesn't sell the device directly? And I'm not even clear on what Advanced Calling 1.0 is. If I bring up Settings / Cellular Networks on my phone I have an option for "Enhanced 4G LTE Mode", and I have already confirmed that activating this option allows me to surf and talk at the same time, but is Advanced Calling 1.0 something different?
    Advanced Calling 1.0 is Verizon's software on Verizon's phones, that's why it's telling you your phone is incompatible, because it does not have the Advanced Calling software on it. BUT, the MXPE has "Enhanced 4G LTE Mode" out of the box, which basically is the same thing, without the video calling portion. It will do simultaneously voice and data, and also HD calling with this enabled, but video calling will not work.
    10-31-2015 06:03 AM
  5. Jay Sullivan's Avatar
    Advanced Calling 1.0 is Verizon's software on Verizon's phones ... the MXPE has "Enhanced 4G LTE Mode" out of the box, which basically is the same thing
    Thanks, that's what I figured. Unfortunately I had to disable Enhanced 4G LTE mode on my MXPE because it was causing a problem with the Llama app not being able to detect cell towers. (Llama is an app that will set all kinds of phone settings based on your location, which it detects from cell towers, not GPS).
    10-31-2015 09:49 AM
  6. jephanie's Avatar
    Too bad when I attempt to use this service the call reception is lousy, the dialer inputs are not recognized (automated systems, entering PINs or pass codes, etc.) and calls are dropped.

    Very disappointing considering I live in a very LTE-saturated area.
    dmark44 likes this.
    10-31-2015 10:16 AM
  7. jhardy93's Avatar
    The MXP should be supported for advanced calling on Verizon. I just went to the website. Searched VoLTE as stated here and turned it on via the website (purchased it for free). Then confirmed the Enhanced 4G LTE setting was turned on in the phone settings and YES, voice and data is now working on the MXP, just like it was on my old moto.

    Thanks
    Ry, droidman2177 and dmark44 like this.
    11-02-2015 04:38 PM
  8. Ry's Avatar
    Too bad when I attempt to use this service the call reception is lousy, the dialer inputs are not recognized (automated systems, entering PINs or pass codes, etc.) and calls are dropped.

    Very disappointing considering I live in a very LTE-saturated area.
    Glad I don't have this issue. I take WebEx calls on my Moto X Pure Edition almost everyday. If I couldn't press 1 to join the call, the phone would be returned.
    dmark44 likes this.
    11-02-2015 05:05 PM
  9. mee081224's Avatar
    anyone know why my wife sees hd video option and i dont? shes has turbo 2. I have the moto x pure.
    12-28-2015 07:42 PM
  10. Jheebs's Avatar
    anyone know why my wife sees hd video option and i dont? shes has turbo 2. I have the moto x pure.
    Read my post a few posts up.

    Posted via the Android Central App
    12-28-2015 09:35 PM
  11. Ry's Avatar
    anyone know why my wife sees hd video option and i dont? shes has turbo 2. I have the moto x pure.
    The video calling portion is proprietary to Verizon and is not added to the Moto X Pure Edition.

    Posted via the Android Central App on the Moto X Pure Edition
    Almeuit likes this.
    12-28-2015 11:08 PM
  12. gpparker's Avatar
    It took me a while to find this feature on the Verizon website. There is a subtle extra layer of tabs under "Products & Apps" > "Get Products" to choose between "Premium Products" and "Free Products". When you navigate to the "Get Products" page, it automatically selects "Premium Products" so you won't see the "HD Voice" product until you click on "Free Products".
    01-18-2016 03:30 PM
37 12

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