03-14-2016 02:50 PM
87 1234
tools
  1. itguyjax8430's Avatar
    Just rcvd my Moto X Pure Edition yesterday and took it over to Sprint to activate it on one of their plans. Sprint refused. They said this phone will not work on their network, Called Motorola while in the store. Motorola said the phone will work on their network, but Sprint still refused to activate, said I had to buy one of their Samsung or iPhones for $700+. So I went to Verizon, and I'm now a happy Moto X user. I'll never consider using Sprint again.
    I think you just saved yourself a lot of hassle, Sprints Network is not that great.
    09-18-2015 12:12 PM
  2. Jeparisoe's Avatar
    Finally got mine activated when I picked up an M9 SIM at best buy. It even rang up as M9/Moto X Pure sim

    Sent from my XT1575 using Tapatalk
    09-18-2015 09:12 PM
  3. 65fastback's Avatar
    cut my micro sim to nano...but of course sprint wants to pitch a fit and not activate because its "not compatible"
    09-18-2015 09:38 PM
  4. Tristan944's Avatar
    I chatted with Sprint. They overnighted a SIM card and it's working perfectly.
    09-19-2015 02:05 AM
  5. 65fastback's Avatar
    went and picked up a sim today...all active now
    09-19-2015 02:15 PM
  6. bluelunar's Avatar
    Just went through this. The corporate store had no idea what I was talking about, or anything about the phone. I gave them the UPC, Part number of the required SIM and they didn't have any in stock. I called customer support and the lady was even more clueless, she refused to even send me a SIM even if I provided the part number. She kept saying she couldn't activate a phone not bought from sprint. In the end I walked in to Best Buy and asked them if they had this SIM card for sprint and gave them the UPC and Part number and they must have had a whole stack(wtf sprint?) of them. I was in and out of Best Buy in less than 5 mins. I then used Live Chat and they activated the phone easily.

    I feel this would have been easier if Motorola had provided a Sprint SIM card when I ordered the phone. If you go through the order process now on Motorola, they now offer you an option of a SIM for the different carriers for $5. That wasn't there when I originally ordered the phone on 9/3.
    09-19-2015 05:32 PM
  7. lkmel's Avatar
    So would my current Sprint Nano SIM from Moto X 2013 work since it's already activated and works on my current Moto X?

    I'm seeing mix reports and not sure if it'll work.
    09-19-2015 08:50 PM
  8. davidnc's Avatar
    So would my current Sprint Nano SIM from Moto X 2013 work since it's already activated and works on my current Moto X?

    I'm seeing mix reports and not sure if it'll work.
    Short answer = Yup it should
    09-20-2015 07:53 AM
  9. 65fastback's Avatar
    So would my current Sprint Nano SIM from Moto X 2013 work since it's already activated and works on my current Moto X?

    I'm seeing mix reports and not sure if it'll work.
    from the way it seems sprint is doing it (mind you i had to go through the same sim issue with my n5)...once they pair an imei with the sim id, their system wont unpair it...and you need a new sim.
    09-20-2015 08:31 AM
  10. robmom71's Avatar
    Hi all,

    I can't figure out how to activate my Moto X pure on Sprint. I bought the phone from Motorola and wanted to replace my LG G4 that I got from Sprint. The SIM card from the G4 seems to be to big for the Moto X. Do I need a new SIM?


    Thanks
    09-20-2015 11:02 AM
  11. trenchkato's Avatar
    Hi all,

    I can't figure out how to activate my Moto X pure on Sprint. I bought the phone from Motorola and wanted to replace my LG G4 that I got from Sprint. The SIM card from the G4 seems to be to big for the Moto X. Do I need a new SIM?


    Thanks
    The sim from your g4 is in fact too large. You need a nano sim.

    Posted via the Android Central App
    09-20-2015 11:09 AM
  12. chapy008's Avatar
    Literally all Sprint store's as well as their Customer Care have access to ordering these SIM cards. You may have to provide them the UPC/SKU to ring it out in store or so they can ship it to you. Not all Sprint stores have employees as experienced or knowledgeable as the one I go to. Sometimes you have to politely nudge them in the right direction.
    No they don't. The I was working with at Customer Care thought that too. He called several stores in my area none had SIMs. And after a week of talking to Sprint reps and being sent the wrong SIM card I found it much easier to go to Best Buy.

    Oh, and Sprint took care of the cost of the card.

    Posted via the Android Central App
    09-20-2015 01:12 PM
  13. chapy008's Avatar
    Hi all,

    I can't figure out how to activate my Moto X pure on Sprint. I bought the phone from Motorola and wanted to replace my LG G4 that I got from Sprint. The SIM card from the G4 seems to be to big for the Moto X. Do I need a new SIM?


    Thanks
    Call Sprint and ask for the following SIM card:

    Part: SIMGLW446C
    SKU: CZ2144LWC
    UPC: 019962040146

    If you have trouble from Sprint go to Best Buy. Best Buy won't be free but they'll get it done.

    Posted via the Android Central App
    09-20-2015 01:15 PM
  14. Jordan Sheppard's Avatar
    It's the sim card that's labeled 63.05b

    Posted from my amazing moto pure
    09-20-2015 08:19 PM
  15. J_Jameson's Avatar
    No they don't. The I was working with at Customer Care thought that too. He called several stores in my area none had SIMs. And after a week of talking to Sprint reps and being sent the wrong SIM card I found it much easier to go to Best Buy.

    Oh, and Sprint took care of the cost of the card.

    Posted via the Android Central App
    Yes, they do. You may be speaking with reps who don't know what they are doing but any corporate sprint store and customer care can order any and all SIM cards necessary for any phone activation. What is happening it seems is that these stores have not had reps that were proactive in ordering the SIM cards when they were initially announced with the phone in the internal Sprint Playbook that I posted about a week before the preorders started. Now, they can't seem to figure out where to look to pull up the proper SKU/UPC in order to get it shipped to you or the store. This is why you will likely have to provide the information for them to make it easier, especially if they aren't a store with a tech side.

    Also, that's great and pretty surprising that sprint took care of the cost of your card. Good info but I doubt that will be a consistent experience.
    09-21-2015 11:39 AM
  16. NicksGarage's Avatar
    I had to cancel my first order for the phone because it never progressed in the build process. Reordered it over the weekend and now that they also have SIM cards available I ordered the Sprint one to go with it. Hopefully that will work and I won't have to deal with a Sprint store once it arrives.
    09-21-2015 03:29 PM
  17. Greg's Avatar
    So Frustrated!!! No Sim, went to corporate store was denied, saying they don't have any that are compatible with this device. (didn't have part numbers listed above, thanks poster). went to best buy and bought one got the wrong one. Spoke to sprint on the phone they said that a certain store in my area would have them gave me their number, they do not.
    09-22-2015 12:10 PM
  18. Jeparisoe's Avatar
    So Frustrated!!! No Sim, went to corporate store was denied, saying they don't have any that are compatible with this device. (didn't have part numbers listed above, thanks poster). went to best buy and bought one got the wrong one. Spoke to sprint on the phone they said that a certain store in my area would have them gave me their number, they do not.
    It uses the same one as the HTC M9. So as long as they say they have an M9 SIM for sprint then it will work.

    Sent from my XT1575 using Tapatalk
    09-22-2015 12:12 PM
  19. lkmel's Avatar
    So do we know if the HTC M9 SIM is the same as the Moto X 2013?
    09-22-2015 01:27 PM
  20. Jeparisoe's Avatar
    So do we know if the HTC M9 SIM is the same as the Moto X 2013?
    No, it is not.

    Sent from my XT1575 using Tapatalk
    lkmel likes this.
    09-22-2015 01:29 PM
  21. lkmel's Avatar
    Guess I'll have to stop by a Sprint store on the way home. They should be able to give me one if I'm a current customer and I tell them I have a new phone at home?
    09-22-2015 02:13 PM
  22. lkmel's Avatar
    Absolutely horrible experience with Sprint so far.
    - Tried heading over to a Sprint corporate store and was told phone needed to be with me as "cards were defective" and they needed to test them out in person.
    - Called at least 8 corporate stores in the NYC Tri-State area, not one near me had or knew what I was talking about (even when given the above SKU/UPC codes)
    -Called Sprint and they tried helping and in the end, I said I can go to Best Buy but will the reimburse me the amount? He kindly offered $5.
    -Went to Best Buy, gave the SKU/UPC code and got a SIM.
    - Came home, SIM not compatible.
    - Speaking to at least 3 different Sprint reps who have no clue what is happening (one even said the MEID # is an iPhone code)
    - On hold after several disconnections and transfers.
    - transferred to international department to have a SIM ordered.

    Very frustrating experience so far. Looks like I won't be able to use the new phone until a SIM is received. Been with Sprint since 1998 and this is making me rethink the support.

    Update: Sprint is "sold out" of the SIM card.
    09-22-2015 08:21 PM
  23. Jeparisoe's Avatar
    Absolutely horrible experience with Sprint so far.
    - Tried heading over to a Sprint corporate store and was told phone needed to be with me as "cards were defective" and they needed to test them out in person.
    - Called at least 8 corporate stores in the NYC Tri-State area, not one near me had or knew what I was talking about (even when given the above SKU/UPC codes)
    -Called Sprint and they tried helping and in the end, I said I can go to Best Buy but will the reimburse me the amount? He kindly offered $5.
    -Went to Best Buy, gave the SKU/UPC code and got a SIM.
    - Came home, SIM not compatible.
    - Speaking to at least 3 different Sprint reps who have no clue what is happening (one even said the MEID # is an iPhone code)
    - On hold after several disconnections and transfers.
    - transferred to international department to have a SIM ordered.

    Very frustrating experience so far. Looks like I won't be able to use the new phone until a SIM is received. Been with Sprint since 1998 and this is making me rethink the support.
    Did they not give you the Sim that is SIMGLW446C? That should absolutely work if it was that one. Also, I just activated mine online, did you try that?

    Sent from my XT1575 using Tapatalk
    09-22-2015 08:24 PM
  24. lkmel's Avatar
    I gave the Best Buy guy the SKU number. Now that I'm looking at it, the info under the bar code is: SIMGLW416c - obviously not the same.
    09-22-2015 08:32 PM
  25. Jeparisoe's Avatar
    I gave the Best Buy guy the SKU number. Now that I'm looking at it, the info under the bar code is: SIMGLW416c - obviously not the same.
    Too bad you are not near me. I have a spare one just right next to me.

    Sent from my XT1575 using Tapatalk
    lkmel likes this.
    09-22-2015 08:48 PM
87 1234

Similar Threads

  1. Replies: 1
    Last Post: 09-15-2015, 01:18 PM
  2. Replies: 1
    Last Post: 09-15-2015, 01:07 PM
  3. Replies: 1
    Last Post: 09-15-2015, 12:28 PM
  4. Replies: 0
    Last Post: 09-15-2015, 11:53 AM
LINK TO POST COPIED TO CLIPBOARD