03-14-2016 03:50 PM
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  1. brentj's Avatar
    I had the same issue but after I explained to them further that just because it's not sold here doesn't mean it's not a sprint phone. They told me to go to ATT but encouraged them to look at the Motorola site and give me a sim. They did but that sim was incompatible so I had to order one. Getting it tomorrow.

    They don't know its not for Sprint because it's typically a simcard imei for gsm phones which they stupidly assume. Give them information to look at and insist.
    I stumbled upon this support page for the XPE on Sprint's web site, so at least there is that evidence that Sprint has officially recognized this phone, if anyone at a Sprint store denies it: Moto X Pure Edition 16 GB Support
    jonathanlc2005 likes this.
    11-04-2015 01:39 PM
  2. eyecon82's Avatar
    No problems here. Just get a sprint nano sim and activation using imei. Got mine activated on my sero plan
    jonathanlc2005 likes this.
    11-05-2015 12:08 AM
  3. Uncle Louie's Avatar
    I didn't end up needing to go to a Sprint Store, and no online chat needed either. Activated online, took less than 5 minutes. 👍
    11-05-2015 01:38 AM
  4. jonathanlc2005's Avatar
    No problems here. Just get a sprint nano sim and activation using imei. Got mine activated on my sero plan
    SERO FTW.... and i have it too


    it was annoying though that they change the TOS to say if you go over 23GB they will throttle you after you upgrade a phone and extend for another 2 years.


    thats why im happy this phone is soo good and so cheap
    11-07-2015 09:31 PM
  5. WinR888's Avatar
    Moto X works fine on Sprint. I have one of these on Ringplus (sprint MVNO) and get the service totally for free on Sprint's network. It's ad supported, but works it works great. The coverage in outlying areas could be a lot better, my wife is on Verizon and they have way better towers. But seriously, if you're doing a Moto X on Sprint just do it through Ringplus and pay nothing.
    11-30-2015 07:57 PM
  6. Ntchwaidumela's Avatar
    Do I just take the SIM from my HTC M8 and put it into the X and go? Or do I need to contact Sprint? The M8 is the first Sprint phone I've had with a SIM.
    Just remember, the Moto XPE uses a micro SIM, not the regular SIM. So you'll have to get the proper SIM.
    12-01-2015 11:06 AM
  7. Xylomaphoner's Avatar
    I activated mine with no issues. It did show up as a 16G instead of 32, but otherwise, no problems.
    12-03-2015 09:49 PM
  8. youngusaplaya's Avatar
    Just remember, the Moto XPE uses a micro SIM, not the regular SIM. So you'll have to get the proper SIM.
    Nano sim
    patt2kpl and Ntchwaidumela like this.
    12-04-2015 03:40 AM
  9. Ntchwaidumela's Avatar
    Nano sim
    Oops!
    12-04-2015 02:22 PM
  10. heyguido's Avatar
    Grabbed an Adler Edition for my wife for Xmas, and am still having trouble getting Sprint to add the IMEI to their system. Ten days now, and they just told me they've escalated the Clickit Ticket, and it'll be another 72 hours til they can tell me why they can't get it done. And this is through a company service center. They've installed a sim... Is it possible they put the wrong one in? Is there a sku on the sim? Or would that be on the card they didn't give me when they installed it? Fourteen years with Sprint, and still on a legacy all-you-can-eat plan. Hate to go, but if they can't get it together....
    01-06-2016 08:29 PM
  11. wtjra70's Avatar
    I'm also on a 13 year legacy plan, very strange they can't get activated. I didn't want to deal with sprint getting the right sim card, so I ordered mine with the phone, ($5 wasn't gonna break me) from what I've read the correct sim card is the one that goes with the HTC ONE M9. If you have the correct sim card and use the MEID (DEC) number, you should be able to activate it online with no problems. Hope this helps yah.

    Posted via the Android Central App
    01-06-2016 09:33 PM
  12. stanleywinthrop's Avatar
    Can anyone confirm whether Sprint HD Voice works on the Pure?
    03-14-2016 03:50 PM
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