1. nemov's Avatar
    Got the phone today. Set it on a charger on my desk that's connected to my laptop dock. Phone keeps saying charging and then stop and then starts over and over. Plug is fine.

    Battery is draining. Any ideas?
    09-11-2015 02:41 PM
  2. On2Vegas's Avatar
    Are you using the plug that came with the phone? If not, some 3rd-party plugs have been known to work erratically with devices.
    09-11-2015 03:39 PM
  3. Ry's Avatar
    Is it plugged into a USB 2.0 port on your laptop?
    09-11-2015 03:44 PM
  4. nemov's Avatar
    Is it plugged into a USB 2.0 port on your laptop?
    It's actually plugged into a USB 3.0 port on a Surface dock.
    09-11-2015 04:00 PM
  5. IAmSixNine's Avatar
    Your laptop dock may not have enough power to charge it properly. It also may be switching from charging to data transfer, thus showing charging sometimes and not sometimes.
    dmark44 likes this.
    09-11-2015 04:02 PM
  6. nemov's Avatar
    Are you using the plug that came with the phone? If not, some 3rd-party plugs have been known to work erratically with devices.
    This is a Griffin Dock that worked fine for the original Moto X. In fact, it's the dock they recommend for the Moto X 1st Gen.
    09-11-2015 04:02 PM
  7. Ry's Avatar
    This is a Griffin Dock that worked fine for the original Moto X. In fact, it's the dock they recommend for the Moto X 1st Gen.
    Does it have those issues when you bypass the dock and just connect it via USB on the Surface dock directly to the phone?
    09-11-2015 04:06 PM
  8. On2Vegas's Avatar
    This is a Griffin Dock that worked fine for the original Moto X. In fact, it's the dock they recommend for the Moto X 1st Gen.
    I wouldn't just assume you're not going to run into an issue with a dock that worked with an older generation phone. I guess my real question is, does it behave that way on the supplied charger.
    09-11-2015 04:14 PM
  9. jimbo1mcm's Avatar
    Got the phone today. Set it on a charger on my desk that's connected to my laptop dock. Phone keeps saying charging and then stop and then starts over and over. Plug is fine.

    Battery is draining. Any ideas?
    This shouldn't happen so soon, but check the charging port. Sometimes a piece of lint or manufacturing gets stuck in there. Use a wooded point. Good luck.
    09-11-2015 04:19 PM
  10. nemov's Avatar
    Does it have those issues when you bypass the dock and just connect it via USB on the Surface dock directly to the phone?
    Yeah, I tried that.

    Interesting what I just found...

    If I set the phone on the dock to charge when the lock screen is displaying it won't charge.

    However, if I unlock the phone and place it on the charger it charges. It keeps charging when when the screen finally idles and the lock screen comes up. Also, if I tap the power button to turn off the screen it seems to keep charging.

    Looks like there's a bug in the lock screen.
    09-11-2015 04:49 PM
  11. dmark44's Avatar
    I hope I don't run into this issue when the Griffin dock is plugged into the wall with its adapter! I've got 3 between home and work.
    09-12-2015 04:26 PM
  12. globster2000's Avatar
    Griffon dock from Motorola for moto x 1st gen? Is this the same as the griffin car dock? If so, Forget about it.. i never had sooo much problems as i did with that dock in terms of charging.... never again.

    Posted via the Android Central App
    09-12-2015 04:29 PM
  13. Ry's Avatar
    Griffon dock from Motorola for moto x 1st gen? Is this the same as the griffin car dock? If so, Forget about it.. i never had sooo much problems as i did with that dock in terms of charging.... never again.

    Posted via the Android Central App
    Never had a problem using the Griffin desktop dock for the first gen Moto X with my first gen Moto X, first gen Moto G, and second gen Moto E.
    09-12-2015 04:37 PM
  14. globster2000's Avatar
    Never had a problem using the Griffin desktop dock for the first gen Moto X with my first gen Moto X, first gen Moto G, and second gen Moto E.
    Ah desktop... it must be night and day if u compared it to the CAR dock.

    Posted via the Android Central App
    09-12-2015 04:39 PM
  15. Ry's Avatar
    Ah desktop... it must be night and day if u compared it to the CAR dock.

    Posted via the Android Central App
    ..not sure where you would think we were referring to the car dock though.
    09-12-2015 05:18 PM
  16. nemov's Avatar
    Most definitely the desktop charger. It doesn't seem to be an issue with dock. It has something to do with the lock screen I think.
    Ry likes this.
    09-12-2015 08:01 PM
  17. Ry's Avatar
    Most definitely the desktop charger. It doesn't seem to be an issue with dock. It has something to do with the lock screen I think.
    Possibly Daydream?
    09-12-2015 08:23 PM
  18. nemov's Avatar
    Possibly Daydream?
    Hmm.... Good idea. I would see my dock again until Tuesday to test it. I notice that Daydream is on by default. I'll turn it off and see what happens.
    09-12-2015 10:26 PM
  19. nemov's Avatar
    Possibly Daydream?
    I turned off daydream and it's not the issue.

    Charger is working since I know the workaround. However, if I turn off the screen and set it on the dock it goes into the charging/not charging cycle. If I unlock the phone and set it on the dock it works just fine.
    09-15-2015 08:37 AM
  20. Ry's Avatar
    Finally have my Moto X Pure Edition with me at work and put it on the Griffin dock.

    It's charging. Daydream did not activate.

    I do have this plugged into a wall outlet, rather than a USB port on my HP laptop dock though.
    dmark44 likes this.
    09-15-2015 02:30 PM

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