10-02-2015 04:16 PM
35 12
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  1. android4ever1's Avatar
    Chatted and spoke on phone with Motorola today. I explained that Google will update the nexus phones for 2 years. I asked how long will Motorola update the OS on the moto X pure 2015; they told me that only one year. This was told to me twice, by 2 different people from Motorola sales. If this is true. This is not the same Motorola we used to know, I guess that I'll have to buy the nexus 2015. I hope this info is wrong. Let me know, thanks.

    .

    Posted via the Android Central App
    09-11-2015 09:34 PM
  2. bholt6's Avatar
    Chatted and spoke on phone with Motorola today. I explained that Google will update the nexus phones for 2 years. I asked how long will Motorola update the OS on the moto X pure 2015; they told me that only one year. This was told to me twice, by 2 different people from Motorola sales. If this is true. This is not the same Motorola we used to know, I guess that I'll have to buy the nexus 2015. I hope this info is wrong. Let me know, thanks.

    .

    Posted via the Android Central App
    From my chats with Moto support about a few different things I'm pretty sure they don't know much about anything. I'd take that with a huge grain of salt.
    09-11-2015 09:39 PM
  3. soma4society's Avatar
    Chatted and spoke on phone with Motorola today. I explained that Google will update the nexus phones for 2 years. I asked how long will Motorola update the OS on the moto X pure 2015; they told me that only one year. This was told to me twice, by 2 different people from Motorola sales. If this is true. This is not the same Motorola we used to know, I guess that I'll have to buy the nexus 2015. I hope this info is wrong. Let me know, thanks.

    .

    Posted via the Android Central App
    While I understand how, if true, this might concern some, it doesn't worry me too much. If we get one year of updates that may very well mean Marshmallow *and* Nougat (or whatever the next iteration will be called). Even if it was only Marshmallow, in September of next year we'll likely still have a newer OS than 75% of every other Android phone out there due to fragmentation issues. As long as serious security patch updates are pushed out I'm happy. Just my 0.02.

    Posted via my Ascend Mate 7 or my "soon to be" Moto X Pure
    VoltaicShock likes this.
    09-11-2015 09:45 PM
  4. thejesse's Avatar
    In my experience CSRs don't tend to know much about future plans so I would be dubious of the source. However, if it IS true, I would think it likely they are only willing to guarantee upgrades for one year. That wouldn't necessarily mean there won't be upgrades beyond one year.

    Posted via the Android Central App
    sheba510 and Ntchwaidumela like this.
    09-12-2015 02:23 PM
  5. Rickosw's Avatar
    Correct me if I'm wrong but there was an article very recently that the First Generation of Moto X is still getting updates ya?

    Coming from Nexus 7 (II), officially Google can totally ignore me post the 'two yr' service promise. But I still get updates just two-three was back. I'm pretty confident that I am getting Android 6.0 on my N7(II)

    As for Moto.

    Posted via the Android Central App
    09-12-2015 06:20 PM
  6. Rickosw's Avatar
    As for Moto. From their track record of updates even for their most budget Moto E to lollipop. I am 99% sure that for their Flagship Moto X style. We can get to see it getting support post two yrs.

    Realistically SD 808 with 3G RAM is not fastest kid in the block. It is not a weak animal either. Specs wise should be future proof for min 2 yrs if you are not a hardcore power user.

    Also. If you compare with other OEM eg LG. Do you think LG G2 will get lollipop? (state side or International)

    Compare to Moto?

    I will put my money on Moto.....

    Posted via the Android Central App
    09-12-2015 06:27 PM
  7. Ry's Avatar
    The prepaid Moto E for Verizon is getting updated. Even under Lenovo, I am not worried about Motorola keeping their products up to date.
    09-12-2015 08:26 PM
  8. bhatech's Avatar
    No offense but I don't understand why people bother calling the sales rep and get info. They probably have less info than us.

    Sent from my XT1575 using Tapatalk
    09-13-2015 12:25 AM
  9. RikkiRay's Avatar
    No offense but I don't understand why people bother calling the sales rep and get info. They probably have less info than us.

    Sent from my XT1575 using Tapatalk
    Clearly. Sales reps can only provide the replies they are directed to provide.

    The prepaid Moto E for Verizon is getting updated. Even under Lenovo, I am not worried about Motorola keeping their products up to date.
    Agreed. Motorola has a very good reputation. Until I see opposing concrete evidence, I'm willing to give them the benefit of the doubt.
    09-13-2015 12:34 AM
  10. bpe4's Avatar
    .
    Also. If you compare with other OEM eg LG. Do you think LG G2 will get lollipop? (state side or International)

    Compare to Moto?

    I will put my money on Moto.....

    Posted via the Android Central App
    Yes, LG did update the LG G2 to Lollipop. (Son uses one on Verizon)
    09-13-2015 09:07 AM
  11. bpe4's Avatar
    How is hard to believe the statements from the CSR's? It's obviously a liability issue. The company will promise updates for only up to 1 year in the case the company decides to STOP supporting it. Of course, as history of the last few handsets have shown, they've gone beyond that 1 year.
    MoPhoMan likes this.
    09-13-2015 09:10 AM
  12. Aquila's Avatar
    (or whatever the next iteration will be called)
    Nerds.
    09-13-2015 09:42 AM
  13. Almeuit's Avatar
    The prepaid Moto E for Verizon is getting updated. Even under Lenovo, I am not worried about Motorola keeping their products up to date.
    This. I'm not worried about it. Chat reps don't always know what they're saying.. Some just say what they think so they can answer the customers question.
    09-13-2015 11:46 AM
  14. footysr's Avatar
    Nerds.
    Yes we are all "Nerds" here! Words hurt!
    312MotoGus likes this.
    09-13-2015 01:19 PM
  15. Ry's Avatar
    There's also the risk of going too fast. Motorola got burned on Lollipop 5.0.

    Heck, at times the Nexus and Google Play edition devices don't get the updates at the same time.
    09-13-2015 01:38 PM
  16. sharkita's Avatar
    Nerds.
    Of course! It works on so many levels!
    09-13-2015 05:13 PM
  17. iAmEFFeX's Avatar
    The prepaid Moto E for Verizon is getting updated. Even under Lenovo, I am not worried about Motorola keeping their products up to date.
    I was going to post this too, just read a few articles about it.

    I think it's way too early to tell what will or won't happen with Moto XPE, it just came out. Besides, most agents in customer service wouldn't have information like this readily available. I'd assume that they are just provided with general information / talking points.
    09-13-2015 09:21 PM
  18. getbretweir's Avatar
    Chatted and spoke on phone with Motorola today. I explained that Google will update the nexus phones for 2 years. I asked how long will Motorola update the OS on the moto X pure 2015; they told me that only one year. This was told to me twice, by 2 different people from Motorola sales. If this is true. This is not the same Motorola we used to know, I guess that I'll have to buy the nexus 2015. I hope this info is wrong. Let me know, thanks.

    .

    Posted via the Android Central App
    no way some CSR making $9 an hour has access to that information. most of those people are clueless. sounds like this one wanted to sound important, like he or she has some inside information.
    09-13-2015 09:53 PM
  19. MoPhoMan's Avatar
    Yes we are all "Nerds" here! Words hurt!
    I believe Assasin Droid was guessing Nerds would be there name of the N version of Android which would be awesome!
    09-13-2015 10:28 PM
  20. footysr's Avatar
    I believe Assasin Droid was guessing Nerds would be there name of the N version of Android which would be awesome!
    Yeah I got that.
    Aquila likes this.
    09-13-2015 10:51 PM
  21. warmonked's Avatar
    Even if they did promise updates for years to come, I would still say : Don't buy hardware on the promise or hope of future software updates.
    Ry likes this.
    09-13-2015 11:43 PM
  22. David Rosen's Avatar
    Updates aren't always all they're cracked up to be. If the phone is great when you first turn it on, then it's a good phone... Well hopefully it's still good once you load all your apps and games too. Haha.

    Sent from my SM-N910T using Tapatalk
    morphodone likes this.
    09-14-2015 12:43 AM
  23. Ry's Avatar
    Updates aren't always all they're cracked up to be.
    See Android 5.0. lol.
    David Rosen likes this.
    09-15-2015 12:55 PM
  24. Ry's Avatar
    Even if they did promise updates for years to come, I would still say : Don't buy hardware on the promise or hope of future software updates.
    Agreed.
    09-15-2015 12:55 PM
  25. adam metaxas1's Avatar
    Well just a thought... Moto did just layoff a ton of people and folks at google have have difficulties lately getting support for the N6 from moto.

    Posted via the Android Central App
    09-15-2015 07:51 PM
35 12

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