12-28-2015 07:23 AM
26 12
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  1. Riccardo C's Avatar
    I am noticing some crackling in my top speaker when at maximum volume. (or even a couple clicks below) It only happens when I play certain things. Audio books seem to do it the most. Turning off the "Audio effects" option in settings seems to mitigate the problem, but doesn't make it go away entirely. I also notice some distortion at full volumes...

    My other issue is when i turn the device to landscape and back while playing music or youtube the sound goes out for a second each time it moves from straight to landscape

    Is this normal or should I do a warranty exchange?
    09-13-2015 11:18 PM
  2. streetkilln's Avatar
    Speaker crackling isnt but is normal, honestly phones speakers shouldnt be all the way up iv had many phones when played at loud sound there would be some crackle but your issue u say with audio books that sounds odd
    09-14-2015 04:16 AM
  3. getbretweir's Avatar
    I am noticing some crackling in my top speaker when at maximum volume. (or even a couple clicks below) It only happens when I play certain things. Audio books seem to do it the most. Turning off the "Audio effects" option in settings seems to mitigate the problem, but doesn't make it go away entirely. I also notice some distortion at full volumes...

    My other issue is when i turn the device to landscape and back while playing music or youtube the sound goes out for a second each time it moves from straight to landscape

    Is this normal or should I do a warranty exchange?
    I'd be hesitant to put the volume all the way up. I learned the hard way a long time ago, that it could permanently damage the speaker, and since then I've never tested it.

    If it's crackling a few notches down, it's possible either you blew it out, or it was defective in the first place. Either way, is definitely call Moto and look for a replacement.

    And I'd be careful on the next device about turning the volume all the way up. Good luck!
    Riccardo C likes this.
    09-14-2015 05:40 AM
  4. ibcop's Avatar
    Kinda like the speakers in your car - doesn't matter what type but if ya turn it all the way up, they will distort a bit.
    09-14-2015 07:31 AM
  5. Riccardo C's Avatar
    Kinda like the speakers in your car - doesn't matter what type but if ya turn it all the way up, they will distort a bit.
    i would tend to agree but i had a htc m8 with no such problem with audio quality at max volume . so i attribute it to poor quality speakers or poor quality control during assembly
    09-14-2015 12:30 PM
  6. RikkiRay's Avatar
    I'd be hesitant to put the volume all the way up. I learned the hard way a long time ago, that it could permanently damage the speaker, and since then I've never tested it.

    If it's crackling a few notches down, it's possible either you blew it out, or it was defective in the first place. Either way, is definitely call Moto and look for a replacement.

    And I'd be careful on the next device about turning the volume all the way up. Good luck!
    Agreed. Just because you can, doesn't mean you should.
    09-14-2015 12:42 PM
  7. Riccardo C's Avatar
    so guys i called Motorola today and they definitively have some major customer service issues. I orders a 16gb moto x the first day of preorders and canceled it 2 days latter because i realized i need more onboard storage. the agent i spoke to in a foreign country assured me the order was canceled and my refund was on the way. I even got a confirmation email of the cancellation. So i took them for their word and ordered a new moto x with my credit card. I even checked the only line status and it said order canceled. So guess what showed up at my door this morning, Yes the canceled original Moto X !!!! I was pissed i called them and gave them hell for incompetence. All i was told was sorry the agent processed the cancellation incorrectly, but to add insult to injury the second moto x i had has the speaker defect. The agent told me i had to pay $25 for an exchange and i flipped. I said you mean to tell me that you screw up a cancellation and send me a broken phone and you expect me to pay $25??? I asked for a supervisor and still another person that barely spoke English say the same thing. So i threatend them with contacting the BBB.org . I asked for the highest authority and i finally got someone that sounded like they were from the states... She waived the $25 fee and gave me a code to build a new moto X and $50.00 credit for accessories.. So also assured me that she will process the refund asap oh and issued me two return shipping labels.. So i will let you guys know if its a wide spread issue or just with the one unit
    09-14-2015 01:06 PM
  8. Ry's Avatar
    I'm not hearing the issue you've reported on my Moto X.
    09-15-2015 11:53 AM
  9. Stanley Kubrick's Avatar
    Like someone else said...most speakers will distort at full volume unless they are $$$$$$$ with CLEAN expensive amplification. This is a phone with teeny tiny speakers. I wouldn't even call them speakers unless you are the size of a grasshopper! As for the skip when turning the phone from/to landscape that is due to the stereo mix from left to right adjusting from vertical to horizontal.
    09-15-2015 12:31 PM
  10. mvasquez009's Avatar
    I've been seeing more and more reports of bad speakers on the pure.. How many of you are experiencing crackling distorted speakers?
    09-15-2015 01:49 PM
  11. thejesse's Avatar
    so guys i called Motorola today and they definitively have some major customer service issues. I orders a 16gb moto x the first day of preorders and canceled it 2 days latter because i realized i need more onboard storage. the agent i spoke to in a foreign country assured me the order was canceled and my refund was on the way. I even got a confirmation email of the cancellation. So i took them for their word and ordered a new moto x with my credit card. I even checked the only line status and it said order canceled. So guess what showed up at my door this morning, Yes the canceled original Moto X !!!! I was pissed i called them and gave them hell for incompetence. All i was told was sorry the agent processed the cancellation incorrectly, but to add insult to injury the second moto x i had has the speaker defect. The agent told me i had to pay $25 for an exchange and i flipped. I said you mean to tell me that you screw up a cancellation and send me a broken phone and you expect me to pay $25??? I asked for a supervisor and still another person that barely spoke English say the same thing. So i threatend them with contacting the BBB.org . I asked for the highest authority and i finally got someone that sounded like they were from the states... She waived the $25 fee and gave me a code to build a new moto X and $50.00 credit for accessories.. So also assured me that she will process the refund asap oh and issued me two return shipping labels.. So i will let you guys know if its a wide spread issue or just with the one unit
    Their policy is very clear that you only have one hour after ordering to cancel.

    Posted via the Android Central App
    09-15-2015 02:23 PM
  12. jephanie's Avatar
    so guys i called Motorola today and they definitively have some major customer service issues. I orders a 16gb moto x the first day of preorders and canceled it 2 days latter because i realized i need more onboard storage. the agent i spoke to in a foreign country assured me the order was canceled and my refund was on the way. I even got a confirmation email of the cancellation. So i took them for their word and ordered a new moto x with my credit card. I even checked the only line status and it said order canceled. So guess what showed up at my door this morning, Yes the canceled original Moto X !!!! I was pissed i called them and gave them hell for incompetence. All i was told was sorry the agent processed the cancellation incorrectly, but to add insult to injury the second moto x i had has the speaker defect. The agent told me i had to pay $25 for an exchange and i flipped. I said you mean to tell me that you screw up a cancellation and send me a broken phone and you expect me to pay $25??? I asked for a supervisor and still another person that barely spoke English say the same thing. So i threatend them with contacting the BBB.org . I asked for the highest authority and i finally got someone that sounded like they were from the states... She waived the $25 fee and gave me a code to build a new moto X and $50.00 credit for accessories.. So also assured me that she will process the refund asap oh and issued me two return shipping labels.. So i will let you guys know if its a wide spread issue or just with the one unit
    Heck, I'm just envious that your order was shipped and you already received it....
    09-15-2015 08:18 PM
  13. Clocks's Avatar
    So I can hear it on the zeta ring tone at very high volume settings, but I can put music at max volume and not hear any crackling.

    I also tried a podcast at max volume and heard no crackling. It's just the zeta ring tone for mine.
    09-15-2015 08:30 PM
  14. thunderup's Avatar
    I hear it with the zeta ringtone and when I'm trying out all the different notification sounds. I don't hear it with the ESPN alert sound, the screen lock and unlock sound, or when watching YouTube or listening to music. I'm really, really hoping this is a software issue that can be fixed and not a hardware issue that would require a replacement.

    Sent from my XT1575 using Tapatalk
    09-15-2015 09:44 PM
  15. thejesse's Avatar
    I don't hear any crackling out distortion, however, it seems like my bottom speaker is slightly louder than the top.

    Posted via the Android Central App
    09-16-2015 11:12 AM
  16. eak1570's Avatar
    Turn off audio effect.
    09-16-2015 12:04 PM
  17. Riccardo C's Avatar
    Turn off audio effect.

    how
    09-16-2015 12:34 PM
  18. Riccardo C's Avatar
    Like someone else said...most speakers will distort at full volume unless they are $$$$$$$ with CLEAN expensive amplification. This is a phone with teeny tiny speakers. I wouldn't even call them speakers unless you are the size of a grasshopper! As for the skip when turning the phone from/to landscape that is due to the stereo mix from left to right adjusting from vertical to horizontal.

    my htc m8 does not skip and it has stereo speakers but in the mot forums they found if you rotate clockwise there is no skip just counter clockwise
    09-16-2015 12:38 PM
  19. eak1570's Avatar
    how
    Setting-sound-audio effect.
    09-16-2015 02:09 PM
  20. Riccardo C's Avatar
    Setting-sound-audio effect.
    but then that sucks i cant hear my phone
    09-16-2015 02:26 PM
  21. mvasquez009's Avatar
    Alright so I received my Mxpe yesterday morning and all has been great so far except one small issue. After reading reports of crackling/distorted speakers I decided to check if I had the issue. I went into the notification ring tones and proceeded to play each one. I noticed that right before and after the ringtones play there seems to be a slight static/pop/crackle noise. It's not super noticeable but if you listen carefully it is there. The slight static /crackle also happens randomly when receiving some notifications. However when playing videos listening to music and podcasts I have yet to hear the issue. Other than that all seems good so far it is not awful to the point where I can't stand it just super annoying and feel like this shouldn't be happening in the first place .. Would you say this issue is worth returning and trying another unit? Have any of you been experiencing this problem also?
    09-19-2015 02:41 PM
  22. Riccardo C's Avatar
    Alright so I received my Mxpe yesterday morning and all has been great so far except one small issue. After reading reports of crackling/distorted speakers I decided to check if I had the issue. I went into the notification ring tones and proceeded to play each one. I noticed that right before and after the ringtones play there seems to be a slight static/pop/crackle noise. It's not super noticeable but if you listen carefully it is there. The slight static /crackle also happens randomly when receiving some notifications. However when playing videos listening to music and podcasts I have yet to hear the issue. Other than that all seems good so far it is not awful to the point where I can't stand it just super annoying and feel like this shouldn't be happening in the first place .. Would you say this issue is worth returning and trying another unit? Have any of you been experiencing this problem also?
    i had one unit where it was really bad in all types of calls but on the other hand my new unit has been fairly good with a rogue pop and crack. I am confused myself because motorola has been horrible with fixing these issues. im thinking on getting in on my 14 day refund and returning it for the nexus devices coming to market..
    09-23-2015 10:44 AM
  23. Peter Rokkos's Avatar
    Same here - exact same situation. Only notice a small static/crackle pop when notification pings. Specifically when the messaging app gives me a notification when message is sent I believe. Never seen it while playing a podcast or music. Annoying but not enough to process a return for now. But I assume its an actual flaw/issue, not something that can be software fixed? Been considering downloading more notification sounds in hopes that one won't trigger the pop. Also not really a fan of noise for messaging notifications so will likely just turn that notification off.
    09-23-2015 01:22 PM
  24. LaxRef93's Avatar
    Same here - exact same situation. Only notice a small static/crackle pop when notification pings. Specifically when the messaging app gives me a notification when message is sent I believe. Never seen it while playing a podcast or music. Annoying but not enough to process a return for now. But I assume its an actual flaw/issue, not something that can be software fixed? Been considering downloading more notification sounds in hopes that one won't trigger the pop. Also not really a fan of noise for messaging notifications so will likely just turn that notification off.
    I noticed that mine does the same thing. Annoying, but not sure it's enough to do a return for.

    Sent from my Moto X Pure Edition via Tapatalk
    09-29-2015 05:51 AM
  25. krishnansasikumar's Avatar
    I noticed the crackle sound for almost all my notifications, after the sound plays, when the screen is on. Can't think of any other phone of mine which had the issue.

    I hear a lot of static during calls as well. Definitely not present in my wife's Moto G 1st Gen.

    It's an irritant, but not a deal breaker.

    Posted via the Android Central App
    09-29-2015 09:39 AM
26 12

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