1. Gunrack's Avatar
    I got my brand new Moto X Pure yesterday and I might have broke it. I must have not had the sim card seated well in the tray and when I put it in the phone it bent the contacts on one side to the point where it won't see the sim. I took it to AT&T last night and we tried several more sims with no luck.

    This morning now that I've got to work I used a microscope to look down the slot and sure enough the pins are bent.

    I called Moto care last night and told them the phone would not see the sim and it could have been something I did or for all I know it came this way.

    I had two options. One send the phone back and then wait for a new one to be built and it would take about 2 weeks they said. Or, pay 29.99 and I would have my new phone by Monday. 4 business days. I would then send the old one back. Since I may have been at fault I opted to pay the 29.99.

    I did get him to agree that if the phone is not delivered by Monday I get the 29.99 back. So we will see.

    Being a new phone that I preordered and then had to wait 2 weeks to get I'm a little skeptical that they will be able to bump my order to the top and get it out. I did get an email that already had a tracking number attached (doesn't show anything at FedEx just yet ).

    I wondered about the custom setup I had and he said it was all based on the IMIE number. With that they know my customization's and the new phone should come exactly like the broke one.

    Damn!

    I will say the phone is awesome in what little I've used it via wi-fi.
    VoltaicShock likes this.
    09-16-2015 08:28 AM
  2. ibcop's Avatar
    Damn, that sucks bit at least you owned up to your possible mistake - most wouldn't.

    Two weeks isn't bad - I'm still waiting and now don't get mine until next week - Moto claims mine is built but can't tell me why the delay.
    Gunrack likes this.
    09-16-2015 08:32 AM
  3. Clocks's Avatar
    I thought the sim/sd card situation was a little flaky too. I had to be extra careful putting mine in and luckily nothing broke. Hope your new phone gets in soon!
    Gunrack likes this.
    09-16-2015 08:55 AM
  4. anon(9072051)'s Avatar
    Sucks, is right. But, small consolation, thanks for giving possible future Moto X owners a useful advance warning.
    Gunrack likes this.
    09-16-2015 09:40 AM
  5. Rocketsaucev2's Avatar
    I thought the sim/sd card situation was a little flaky too. I had to be extra careful putting mine in and luckily nothing broke. Hope your new phone gets in soon!
    I agree and will not be ashamed to admit I had my wife help me lol. She's better at that sort of thing or I could have been op! The whole tray is so small

    Sent from my XT1575
    09-16-2015 11:31 AM
  6. Adiliyo's Avatar
    i was worried about it when putting the SIM/SD card in too, i wish it had a better lip for the cards to slot into, they are easy to have in partially and not notice. my SD card was not fully in the slot and when i realized that i was needing to apply what seemed to be too much pressure to insert the tray, i looked again and it was just barely askew.

    most other trays i've used give a fairly positive click when the card is seated properly. hopefully this doesn't happen to too many people
    09-16-2015 04:21 PM
  7. Mauibrenton's Avatar
    This happend to me too if you cut your sim i recommend sanding cause if its too fat it will destroy the sim port. It is reeally weak
    09-18-2015 03:33 PM
  8. Gunrack's Avatar
    This happend to me too if you cut your sim i recommend sanding cause if its too fat it will destroy the sim port. It is reeally weak
    I feel your pain!
    09-18-2015 03:35 PM

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