09-25-2015 08:35 PM
27 12
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  1. VoltaicShock's Avatar
    I was playing around with Moto Maker trying to decide on the phone and noticed they added some new options for Moto Care

    New Moto Care Options-new-moto-care-options.png
    09-22-2015 09:13 PM
  2. Jonathan Lin1's Avatar
    Wow thanks... I wonder if they can change my 2 year plan to 15 months.. I probably would upgrade after 15 months.. lol
    09-23-2015 12:30 AM
  3. isdaako's Avatar
    ^^^ Me too. I got the 2 year plan, but can't remember the last phone I had for more than one year. On the positive site, it's transferable.
    radgatt likes this.
    09-23-2015 06:50 AM
  4. ibcop's Avatar
    If you tend to upgrade as often as I do, the transferable warranty would be a plus when it's time to sell.
    radgatt likes this.
    09-23-2015 07:23 AM
  5. dcemureviews's Avatar
    I may be interested in the 1 year. I'm going to have the phone for 2-3 years so that is enough to last me.

    Here is more information about MXPE warranty - https://motorola-global-portal.custh...0,6720,9541#w1
    09-23-2015 07:49 AM
  6. azdmelani's Avatar
    Thats good to know, thanks!
    09-23-2015 08:02 AM
  7. dcemureviews's Avatar
    FYI, I followed Moto's instructions by going to Device Managers and the instructions were wrong because it wasn't showing Motorola's option. I had to sign in using Motorola ID in order for the phone to show up in My Stuff online.

    I didn't purchase warranty because $160 for 2 phones was a bit pricey considering we never damaged a phone and didn't have a need for it. But I would like the extended mechanical warranty since battery, screen or volume issues can pop up anytime during the 2-3 years.

    New Moto Care Options-screen-shot-2015-09-23-9.22.28-am.png

    If you already received your phone and don't have warranty but want to add, I was only given 2 options. I didn't get the 15 month option. I don't know what will show up for those who purchased the $80 warranty and want to downgrade.
    09-23-2015 08:28 AM
  8. diesel97's Avatar
    I would have to guess these warrenties over lap the origonal 1 year factory warrenty . I was just looking at the plans above ^^^^^ it looks like the 2 year plan expires on Sept 2017 which is really only 1 year longer but the 1 year plan expires on Sept 2017 which is a true 1 year warranty. So why would i pay extra for the same thing ?
    09-23-2015 11:22 AM
  9. MrBigFeathers's Avatar
    I don't think the standard 1 year warranty covers accidental damage. I believe it's the regular warranty that you get from carriers where if there is a defect they will send you a refurb. But if you don't get Moto Care and you shatter your screen or drop it in a pool you're screwed. Also, it looks like the 1 year option just extends the "refurb" warranty. It doesn't say "ADP" which I'm guessing stands for accidental damage protection. But I don't work at Motorola so I could be completely wrong. That thinking was what led me to buy the 2 year plan.
    VoltaicShock, dmark44 and diesel97 like this.
    09-23-2015 11:35 AM
  10. cwise222's Avatar
    I was thinking of doing the 15 month plan since I doubt I will have this phone until September 2017 but for some reason Moto doesn't offer that to people who have already bought the Pure. I'm tempted to talk to customer service to see if I can snag it but the stories I've heard about Moto customer service makes me think I won't get far.
    09-23-2015 11:59 AM
  11. dcemureviews's Avatar
    I would have to guess these warrenties over lap the origonal 1 year factory warrenty . I was just looking at the plans above ^^^^^ it looks like the 2 year plan expires on Sept 2017 which is really only 1 year longer but the 1 year plan expires on Sept 2017 which is a true 1 year warranty. So why would i pay extra for the same thing ?
    I just checked and now it offers the 15 months.

    As for overlapping, the $80 overlaps the current 1 year because its offering accidental because the original basic 1 year does not and only offers the 1 year manufacturer defects.

    The $20 adds to the existing 1 year. So you have 2 years of any manufacturer defects. So if the battery craps out the 2nd year, you're covered and Motorola will replace it with a like new.

    The $50/15 month warranty also overlaps because it has the accidental damage.

    Attached is the plans with MY expiration date for each option. It will give you an idea of how long the coverage will be for.
    New Moto Care Options-screen-shot-2015-09-23-8.00.24-pm.png
    diesel97 likes this.
    09-23-2015 07:01 PM
  12. diesel97's Avatar
    Not sure if i should buy a warranty or not ? I haven't broken a phone yet (knocks on wood ) in 15 years but this is alot bigger and slippery than the OGMX . If i do buy a warranty then which one ? tick tock tic tock 20 days left to decide
    09-23-2015 08:28 PM
  13. dcemureviews's Avatar
    Not sure if i should buy a warranty or not ? I haven't broken a phone yet (knocks on wood ) in 15 years but this is alot bigger and slippery than the OGMX . If i do buy a warranty then which one ? tick tock tic tock 20 days left to decide
    Same here. I haven't damaged a phone (knock on wood). I agree that the phone is a lot bigger. I'm going to put a case on it so it will protect it. I'm more worried about the battery, screen or other parts being defective during my time of owning it. The battery is the most important part since its not replaceable...on the consumer end.

    I'm going to order the $20 for my phone and my wifes. This is not a bad deal considering if I got my phone from Verizon, I would have to pay a monthly fee for warranty for 2 years which would cost more than the $20. You only get the 1 year warranty like what Moto is offering. If the battery has issues, I'll get a replacement. If the screen craps out, I'll get a replacement. If I drop it and screen breaks, that's on me.
    09-23-2015 08:38 PM
  14. VoltaicShock's Avatar
    Not sure if i should buy a warranty or not ? I haven't broken a phone yet (knocks on wood ) in 15 years but this is alot bigger and slippery than the OGMX . If i do buy a warranty then which one ? tick tock tic tock 20 days left to decide
    Same here. For my Nexus 5 I ended up getting SquareTrade (I believe through amazon so I got a deal). I haven't used it.
    09-23-2015 08:56 PM
  15. dcemureviews's Avatar
    I don't think the standard 1 year warranty covers accidental damage. I believe it's the regular warranty that you get from carriers where if there is a defect they will send you a refurb. But if you don't get Moto Care and you shatter your screen or drop it in a pool you're screwed. Also, it looks like the 1 year option just extends the "refurb" warranty. It doesn't say "ADP" which I'm guessing stands for accidental damage protection. But I don't work at Motorola so I could be completely wrong. That thinking was what led me to buy the 2 year plan.
    MotoCare does not cover water damage. So even if you get MotoCare and you drop it in the pool or toilet, you're screwed. The warranty only covers drops and damages.

    Correct, standard 1 year warranty does not cover accidental. That is why it tacks on to the standard 1 year. That is why the 15 month and 2 year warranty overlaps the current standard 1 year warranty because of the accidental damage protection. So essentially, you're getting 15 months of ADP and 3 extra months of regular warranty. With the 2 year, you get 2 years of ADP and an extra year of regular warranty.
    09-23-2015 09:33 PM
  16. charliefromflorida's Avatar
    Is there anyway to add the additional 1 yr $19.95 warranty to a Moto X received a couple of weeks ago,
    09-25-2015 01:01 AM
  17. Nevpaurion's Avatar
    I was thinking of doing the 15 month plan since I doubt I will have this phone until September 2017 but for some reason Moto doesn't offer that to people who have already bought the Pure. I'm tempted to talk to customer service to see if I can snag it but the stories I've heard about Moto customer service makes me think I won't get far.
    Great news, since we just bought these plans and we're within 60 days just cancel it. You'll get a full refund. Then purchase the 15 month plan.

    Chat rep confirmed that'd be fine.
    09-25-2015 01:34 AM
  18. Nevpaurion's Avatar
    09-25-2015 01:45 AM
  19. Nevpaurion's Avatar
    MotoCare does not cover water damage. So even if you get MotoCare and you drop it in the pool or toilet, you're screwed. The warranty only covers drops and damages.
    You know I don't think that's right since the site says: Moto Care Accident Protection covers accidents that affect the functionality of the device, like drops and spills.

    You could just state you spilled a pitcher of water on it drenching it completely right?

    https://motorola-global-portal.custhelp.com/app/esp-faq
    VoltaicShock likes this.
    09-25-2015 01:48 AM
  20. dcemureviews's Avatar
    Is there anyway to add the additional 1 yr $19.95 warranty to a Moto X received a couple of weeks ago,
    This is how I was able to get it to show up:

    If you don't have a Motorola ID, sign up for one - Moto Care - Smartphone Accident Protection - Motorola. I think it's the same account you used to purchase your MXPE if you ordered through MotoMaker.

    On the phone, go to SETTINGS > Motorola ID > enter your email that you registered with Motorola

    Once you added your Motorola ID to the phone, go back to the link above and sign in. It may show Moto X Pure Edition in the drop down. If not, click on MY STUFF on the top right and click on ADD DEVICE and follow the steps. But I think once you added your Moto ID to your phone, it should automatically be added to the site.
    09-25-2015 09:42 AM
  21. charliefromflorida's Avatar
    This is how I was able to get it to show up:

    If you don't have a Motorola ID, sign up for one - Moto Care - Smartphone Accident Protection - Motorola. I think it's the same account you used to purchase your MXPE if you ordered through MotoMaker.

    On the phone, go to SETTINGS > Motorola ID > enter your email that you registered with Motorola

    Once you added your Motorola ID to the phone, go back to the link above and sign in. It may show Moto X Pure Edition in the drop down. If not, click on MY STUFF on the top right and click on ADD DEVICE and follow the steps. But I think once you added your Moto ID to your phone, it should automatically be added to the site.
    Apparently if you buy the two year Moto care plan it includes the the extra year of mechanical coverage. At least that what seemed to be the case when I chatted with sales support. I bought the two year plan when I ordered the phone
    VoltaicShock likes this.
    09-25-2015 11:09 AM
  22. dcemureviews's Avatar
    Apparently if you buy the two year Moto care plan it includes the the extra year of mechanical coverage. At least that what seemed to be the case when I chatted with sales support. I bought the two year plan when I ordered the phone
    Yes, that is what is stated per image from VoltaicShock's post.

    2 year includes accidental and extra year of extended mechanical coverage.

    15 months gets you 15 months of accidental and 3 extra months of extended mechanical

    1 additional year of mechanical adds on to the existing 1 year manufacturer warranty on all new items.
    I was playing around with Moto Maker trying to decide on the phone and noticed they added some new options for Moto Care

    Click image for larger version. 

Name:	New Moto Care Options.PNG 
Views:	101 
Size:	47.2 KB 
ID:	197944
    VoltaicShock likes this.
    09-25-2015 11:44 AM
  23. Stanley Kubrick's Avatar
    For those who don't think they "need" any insurance because they have never had an issue before...well, all it takes is one drop on concrete and you will WISH you had the insurance! It's much cheaper than paying to get these thing repaired...not to mention being without your communications lifeline for who knows how long while it's being repaired. With insurance, they send you a replacement before you have to send them the damaged phone so you always have one to use! Think about it!
    VoltaicShock likes this.
    09-25-2015 01:18 PM
  24. benjamminh's Avatar
    A decent backup phone mitigates some of that.
    VoltaicShock and Ry like this.
    09-25-2015 01:21 PM
  25. greg5524's Avatar
    For those who don't think they "need" any insurance because they have never had an issue before...well, all it takes is one drop on concrete and you will WISH you had the insurance! It's much cheaper than paying to get these thing repaired...not to mention being without your communications lifeline for who knows how long while it's being repaired. With insurance, they send you a replacement before you have to send them the damaged phone so you always have one to use! Think about it!
    Do you realize that if you buy enough insurance that you never use eventually you've spent as much as a replacement?

    I'm not trying to say do/don't get it, but don't act like getting it is simple math/no brainer.

    I've never bought insurance on anything other than car/medical and I'm way, way ahead financially (way behind on car/med obv). YMMV
    09-25-2015 05:49 PM
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