1. AC Question's Avatar
    It's been a month since I bought my Moto X pure and I popped an ATT sim. It has never got 4G connectivity. I spoke to the ATT customer care and they say that my phone is all setup to get 4G data but somehow I never get the 4G connection. Any one else facing same issue and any workaround?
    10-30-2015 02:47 AM
  2. neutron's Avatar
    I have no problem getting LTE. Making calls on the other hand drops the connection to HSPA.
    10-30-2015 06:02 PM
  3. Laura Knotek's Avatar
    You might want to ask AT&T for a new SIM if you are having connectivity issues. That has fixed that problem for me in the past with previous devices.
    10-30-2015 06:08 PM
  4. Ry's Avatar
    It's been a month since I bought my Moto X pure and I popped an ATT sim. It has never got 4G connectivity. I spoke to the ATT customer care and they say that my phone is all setup to get 4G data but somehow I never get the 4G connection. Any one else facing same issue and any workaround?
    What phone were you using prior with that SIM?
    10-30-2015 11:38 PM
  5. phxrick's Avatar
    I'm on att with no problems getting lte
    10-31-2015 12:28 PM
  6. sharkita's Avatar
    No problems here with AT&T and 4G.
    10-31-2015 04:36 PM
  7. Laura Knotek's Avatar
    One more question: did you insert a nanoSIM from your previous phone into the Moto X Pure Edition, or did you cut down a larger SIM?

    If you cut the SIM it could have been damaged.

    My previous phone was a 2013 Moto X. I simply took the nanoSIM out of the 2013 Moto X and put it in the Moto X Pure Edition and got LTE on the new phone, just like I had on the old phone.
    10-31-2015 04:38 PM
  8. globster2000's Avatar
    Mine has always dropped to H during calls... And i transferred sim from moto x 2013

    Posted via the Android Central App
    10-31-2015 08:12 PM
  9. Almeuit's Avatar
    I get LTE on T-Mobile and it goes to HSPA for calls. I'd imagine AT&T should be the same if you setup the APN settings.
    Laura Knotek and geekaren like this.
    10-31-2015 08:13 PM
  10. Laura Knotek's Avatar
    Mine has always dropped to H during calls... And i transferred sim from moto x 2013

    Posted via the Android Central App
    That's normal since AT&T isn't using VoLTE yet.
    10-31-2015 10:41 PM
  11. davidnc's Avatar
    Mine switches to H while on a call . As others said thats normal.
    Im on AT&T go phone plan.
    10-31-2015 11:34 PM
  12. THARD11's Avatar
    I wasn't getting LTE initially but changed the APN and have not had any problems since. My settings are listed on another thread here.
    11-01-2015 10:35 AM
  13. bigbuc's Avatar
    wife and i get LTE outdoors and H in the house. I'm rural but I have the att tower on my place.
    11-02-2015 09:00 AM
  14. bigbuc's Avatar
    I wasn't getting LTE initially but changed the APN and have not had any problems since. My settings are listed on another thread here.
    changed apn to what?
    11-02-2015 09:01 AM
  15. THARD11's Avatar
    11-02-2015 04:10 PM

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