1. hrbib21's Avatar
    OK so I've given this Moto X Pure a month or so and I'm not happy. The #1 problem is grainy video (I'm not happy with battery life, either). I can't take video without it looking like crap. I just took a 4K video of my puppy and, yes, grainy beyond belief. So, anyone with a MXPE, any similar experiences and/or suggestions?
    11-28-2015 12:56 AM
  2. Hendry775's Avatar
    No such problems for me. Did you discover that after the 14 day window to return the device and get a replacement?

    Posted via the Android Central App
    Ry likes this.
    11-28-2015 01:29 AM
  3. jephanie's Avatar
    I'm thinking you have a unit with a defective camera module.
    11-28-2015 01:32 AM
  4. hrbib21's Avatar
    Yes, discovered 2 weeks ago, purchased on 10.27.2015. Unfortunately, health problems have had me preoccupied so I simply didn't notice earlier.
    11-28-2015 01:35 AM
  5. hrbib21's Avatar
    I'm thinking you have a unit with a defective camera module.
    I'm wondering that myself. I was on a chat a few minutes ago with a Moto person that got disconnected. I'm going to call later today, though. I still have a Note 3 to use if I have to return it for replacement if need be.
    11-28-2015 01:37 AM
  6. hrbib21's Avatar
    Here's an example of what I'm talking about. You can see it best in the video on the cabinet to the left:

    https://photos.google.com/share/AF1Q...JZdXg2MlhsTDdR
    11-28-2015 01:41 AM
  7. dmark44's Avatar
    Here's an example of what I'm talking about. You can see it best in the video on the cabinet to the left:

    https://photos.google.com/share/AF1Q...JZdXg2MlhsTDdR
    I honestly don't think graininess is bad at all in that video. I expect some from a cell phone camera or even my point and shoot camera.

    I know when I've watched my videos on the Google Photos website, it plays them back at less than full resolution by default. If that's the case with playback on your video when I watched it, than I think it looked pretty good.
    Shimon Mor likes this.
    11-28-2015 02:01 AM
  8. hrbib21's Avatar
    OK, well then I guess it could be that. I need to transfer the original video to my PC and compare it. You make a good point because Photo's does compress it. Thanks for the help.

    Posted via the Android Central App
    11-28-2015 02:20 AM
  9. andy a's Avatar
    OK, well then I guess it could be that. I need to transfer the original video to my PC and compare it. You make a good point because Photo's does compress it. Thanks for the help.

    Posted via the Android Central App
    How bad is your battery life?
    11-28-2015 07:37 AM
  10. hrbib21's Avatar
    How bad is your battery life?
    I don't have specifics because I keep having to charge it but I'M getting MAYBE 3 hours SOT.

    Posted via the Android Central App
    11-28-2015 06:34 PM
  11. andy a's Avatar
    I don't have specifics because I keep having to charge it but I'M getting MAYBE 3 hours SOT.

    Posted via the Android Central App
    Wow you see that battery life is what is stopping me buying the Style and it is a phone I really like but the battery reports are just all over the place!
    11-28-2015 08:21 PM
  12. Cam G's Avatar
    Wow you see that battery life is what is stopping me buying the Style and it is a phone I really like but the battery reports are just all over the place!
    This is mostly due to the fact that everyone uses a phone differently! It unfortunately doesn't depend on just the phone. I try to look at battery life from users only if they can give reasoning as to why/how they got the SOT they did. Makes it easier to justify battery life across the board. All in all most users are easily getting a day out of their phones.
    11-28-2015 09:02 PM
  13. Visa Declined's Avatar
    I try to look at battery life from users only if they can give reasoning as to why/how they got the SOT they did.
    It can be hard to gauge even when they do explain
    Cam G likes this.
    11-30-2015 12:58 AM
  14. Cam G's Avatar
    It can be hard to gauge even when they do explain
    Very true. But it does help
    11-30-2015 06:57 AM
  15. Ntchwaidumela's Avatar
    I'm wondering that myself. I was on a chat a few minutes ago with a Moto person that got disconnected. I'm going to call later today, though. I still have a Note 3 to use if I have to return it for replacement if need be.
    My experience with other devices is that you don't have to send the device back until you receive the replacement. Hopefully, that's the case for you.

    Posted via Android Central App
    12-06-2015 11:18 PM
  16. jasimpson89's Avatar
    Usually what you terms as grainyness is to with the ISO setting. This basically the sensitivity setting of the camera, and it the higher the value for the worse the grainyness is. Here is an in depth explanation: "https://photographylife.com/what-is-iso-in-photography" (sorry cant post links yet). The ISO is set automatically by the camera app.

    The reason for this is usually poor lighting, and under artificial lighting it can also get bad. What I suggest you do if try going outside on a reasonably sunny day and taking a video and see if the grainyness is still there, where you have good lighting. Alternatively if you have a camera app which allows manual camera settings you could play with the ISO setting and then you would see what I mean.

    Personally I don't think it looks that bad, if you look at the floor at your puppy they don't look too grainy for me. However I am not expert and I don't own a MXPE so I could be wrong about this. What I would say is have a go maybe outside where the lighting is better and more natural.

    Also P.S. the grainyness can, I think don't quote me on this, come form the compression of the video and will depend on the type of file which is outputted by the camera (e.g MP4, AVHCH etc..) although am not sure if you can control this.
    hrbib21 likes this.
    12-07-2015 07:25 AM
  17. hrbib21's Avatar
    Hey, I appreciate that. Thank you. Gives me someplace to start, at least.

    Posted via the Android Central App
    12-07-2015 08:55 PM

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