1. tange1's Avatar
    Has anyone successfully bought motocare on a moto x pure edition and been on verizon? I bought the phone on amazon, activated it on verizon. I tried reaching out to motorola to consider buying motocare and they tell me because the phone is on verizon, i can't buy moto care? The carrier matters here? If you bought, how did you buy?
    12-02-2015 05:56 PM
  2. Unobtanium's Avatar
    I bought mine at Best Buy and they told me the same thing, but we never got to the "which carrier" question. I was told (twice) I could only get MotoCare for the MXPE purchased from Motorola

    Posted from my XT1575
    12-02-2015 06:23 PM
  3. benjamminh's Avatar
    Bought it from Amazon, use Verizon, and had no trouble getting Moto care.
    Ry and matty032 like this.
    12-02-2015 07:52 PM
  4. pma's Avatar
    I too bought from Amazon, activated on Verizon, and got MotoCare. I purchased the MotoCare through the Motorola website after activating my Motorola account.
    Ry, dmark44 and matty032 like this.
    12-02-2015 07:56 PM
  5. hepi's Avatar
    I'm on Verizon but added Motocare to my cart when I bought through Moto Maker.

    Posted via the Android Central App
    12-03-2015 06:49 AM
  6. radgatt's Avatar
    I'm on Verizon but added Motocare to my cart when I bought through Moto Maker.

    Posted via the Android Central App
    I did the same thing.
    12-03-2015 08:12 AM
  7. Cuda13's Avatar
    I did the same thing.
    Ditto here for 2 Pure's.
    12-03-2015 11:57 AM
  8. Ry's Avatar
    Has anyone successfully bought motocare on a moto x pure edition and been on verizon? I bought the phone on amazon, activated it on verizon. I tried reaching out to motorola to consider buying motocare and they tell me because the phone is on verizon, i can't buy moto care? The carrier matters here? If you bought, how did you buy?
    How did you reach out to Motorola?
    12-09-2015 05:57 PM
  9. mkreef's Avatar
    I bought my wife's Moto X Pure Edition from Best Buy and added Moto Care. Before I purchased from Best Buy, I confirmed I could add it within 30 days if the device was bought elsewhere (Amazon or BestBuy). I was assured I could.

    When I went to add it (by phone I think), the first person I spoke to said I couldn't add it if Verizon was my carrier. I was a little steamed, but ended up calling again and speaking to someone else and was able to add it. IIRC, it was an odd process where I logged into my motorola account and they made it available for me to select (i.e. since I already had the device).

    The only glitch was the Effective Date was ~1 month before I got the phone. After speaking to a few people, no one could understand why that was. I ordered the phone from BestBuy on 10/14 and received/activated it on 10/21, yet my MotoCare contract says effective date is 9/16/2015 - 9/17/2017. Eventually the rep just told me if I have a claim between 9/17/2017 and 10/21/2017 and can prove I didn't receive the phone until 10/21, they will honor it. I wondered if the 9/16 date was the date that IMEI was shipped to BestBuy.

    This process is in contrast to Nexus Care, where you can *only* get Nexus Care when you order the device through the google store. I just bought a 5X for my son (with Nexus Care) and ordered through the google store rather than Amazon.
    12-18-2015 04:51 PM
  10. n8prkr's Avatar
    I purchased my X from Motorola. It took over a week for Motorola's website to acknowledge the imei number to let purchase moto care. I am with Verizon.

    Posted via the Android Central App
    12-18-2015 08:19 PM
  11. matty032's Avatar
    I too bought from Amazon, activated on Verizon, and got MotoCare. I purchased the MotoCare through the Motorola website after activating my Motorola account.
    Same here.
    12-19-2015 08:06 AM

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